✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
Magellan Logo w Tagline
✕
Magellan Logo w Tagline Header
  • Inbound Calling
    • 24 / 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Services
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
Magellan Logo w Tagline
✕
Magellan Logo w Tagline Header
  • Inbound Calling
    • 24 / 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Services
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
Blog banner for How Telemarketing Philippines Helps 3D Technology Market Reach New Heights by Magellan Solutions
How Telemarketing Philippines Helps 3D Technology Market Reach New Heights
magellan solutions banner for BPO Philippines Proven Methods To Increase Organic Traffic
What Are BPO Methods That Increase Traffic?

What Does Telemarketing Compliance Mean?

magellan solutions banner for What Are Telemarketing Philippines Compliance We Consider

magellan solutions banner for What Are Telemarketing Philippines Compliance We Consider

Telemarketing Compliance: The Rules of Telemarketing You Need to Follow

When it comes to following legal requirements, the biggest challenge outbound telemarketing services Philippines face is being up to date.

Magellan Solutions wants to deliver the best service to your customers. That is why it’s in our best interest to know how to navigate legalities and rules.

 

The Controversy Surrounding Telemarketing

While telemarketing has become an enormously popular method to advertise items, it is also a polarizing strategy in modern marketing, because consumers find it unpleasant and hazardous. Most individuals do not enjoy being called by strangers suddenly.

A substantial number of firms utilize unethical – or at least exceedingly unpleasant – techniques in telemarketing. For example ‘robo-calling’, a practice that uses a pre-recorded message transmitted to thousands of telephone customers in one broadcast – the telephone rings, you answer, and hear a promotional recording.

Ever since humans first started using the telephone, it has been a significant marketing and sales tool.

Scammers use the telephone to scam people, especially older adults who live on their own and have symptoms of dementia or some form of cognitive disability. Fear of being deceived or having a family member swindled has made many individuals anti-telemarketing.

 

Telemarketing Legislation

Because of scammers, as well as the intrusive and unpopular methods used by a number of telemarketers, most governments have enacted legislation to combat these practices.

In the United States, some jurisdictions have enacted legislation or formed industry organizations to create ‘Do Not Call’ lists. Telemarketing teams are not permitted to contact consumers who have signed up for the program. Companies that call people who are on these ‘Do Not Call’ lists are subject to steep fines.

The Federal Trade Commission of the United States established a National Do Not Call Registry in an effort to reduce intrusive telemarketing throughout the country.

On the homepage of the National Do Not Call Registry, the following warning is displayed:

“Scammers have been making phone calls claiming to represent the National Do Not Call Registry. The calls claim to provide an opportunity to sign up for the Registry. These calls are not coming from the Registry or the Federal Trade Commission, and you should not respond to these calls.”

When it comes to receiving unsolicited phone calls in the United Kingdom, you can register with the Telephone Preference Service in order to avoid them. You can either register your landline or mobile phone online, or by calling 0345 070 0707, which is available 24/7. The service is completely free, but it may take up to 28 days to take effect.

In order to conduct legitimate market research, companies are permitted to call people on the Telephone Preference Service list, provided that the calls do not contain any collect or marketing data that could be used in future sales calls. Unfortunately, many businesses violate and exceed the boundaries of those rules.

Some people choose to protect themselves by installing a call blocker on their phone. It is a device that can be attached to a telephone or that may already be incorporated into the telephone itself. It is possible to use the call blocker to prevent different types of calls from getting through. Some of them require the caller to identify himself or herself before answering the phone.

Customers can usually reduce the number of nuisance calls they receive by contacting their telephone service provider; however, some of these options may not be free of charge to customers.

 

What is Telemarketing Compliance?

While digital, social, and content remain hot issues in marketing, personal connection is still a key component element of business development and marketing operations. While in-person interaction has been placed on hiatus due to COVID-19, businesses are relying on phone calls to add direct human communication to develop trusted connections. However, with privacy restrictions on the rise, corporations must follow criteria for how consumer data is acquired and used for communication through numerous channels, including over the phone.

Understanding the complexity of telemarketing law is tough. Under federal law, telemarketing is defined as “the initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services, which is transmitted to any person.” 47 C.F.R. § 64.1200(f)(12) (12). Complying with state and federal telemarketing legislation needs ongoing attention to the developing regulatory and litigation landscape.

Under the TCPA, individuals are empowered to initiate lawsuits and collect damages for receiving unsolicited telemarketing calls, faxes, pre-recorded calls, auto-dialed calls, voice calls as well as SMS messages received by telemarketers. Sellers and telemarketers must comply with the TCPA, along with other applicable state and federal regulations, or face hefty monetary penalties.

Telemarketing techniques in the United States are also restricted by the Telemarketing Sales Rule (TSR) (TSR). The TSR requires material information about a seller’s or telemarketer’s goods or services to be provided to customers during marketing calls.

Telemarketers face civil penalties of up to $16,000 per TSR violation if relevant information is not revealed before the consumer pays for products or services. Pursuant to the TSR, the National Do Not Call registry was established in 2003. The Do Not Call Registry allows customers to place their phone numbers on a registry to prohibit most unsolicited calls.

 

Telemarketing Services in the Philippines Consent & Compliance

Our qualified Filipino telemarketers understand the impact the requirements can have on your operations. This is why we want to work with you to ensure compliance while facilitating your sales and marketing goals.

Even more so, we are aware that failure to comply with relevant legislation can have a devastating impact on your business.

So we’ve listed the most important procedural requirements:

Time and Day Restrictions

Telemarketing calls must be placed between the hours of 8:00 a.m. and 9:00 p.m. according to the federal law. But there are some state laws that impose a narrower calling window. 

Furthermore, most jurisdictions prohibit telemarketing calls on Sundays. 

But again, some states permit certain types of calls during specially designated hours. In addition, there are also states that prohibit all telemarketing calls on legal holidays.

Recording Requirements

At a minimum, to the extent that a business records its telemarketing calls, there must be clear notice to the consumer. 

Our agents ensure that the customers are made aware that the call would be recorded first thing and explain that it is for quality assurance purposes. 

We further assure them that the recording will be maintained as a record of the underlying transactions.

Call Conduct Requirements

Under applicable federal and state law, call centre services Philippines agents must provide general details. 

This should include full first and last name, as well as the full corporate name or registered d/b/a of the entity that they are representing.

Moreso, a number of states apply the “no rebuttal rule”. 

This means that if a consumer indicates that he or she is not interested in a product and/or service promoted by the telemarketer, the call should end there. 

The telemarketer can no longer try to convince the consumer to purchase/obtain the product and/or service offered. 

Meanwhile, other states permit only one “rebuttal” before the telemarketer is compelled to end the call.

 

Telemarketing Philippines outbound is not always about annoying calls

Companies face risks from both regulators and consumers. 

Violations of telemarketing and DNC rules are subject to fines of up to $40,000 per violation. These rules are regularly enforced by the federal regulators and state’s attorneys general.  

The TCPA provides consumers with a private right of action which has led to thousands of lawsuits per year and settlements amounting to millions of dollars. 

It’s also important to keep in mind the possibility of PR damage to your organization. The effects of negative publicity can be worse for a company long-term than the fine or settlement.

But with B2B lead generation companies in Philippines, we make sure that our agents know when to stop pushing for their agenda. 

We prioritize the image that your company upholds. Thus, we put our utmost focus to reiterate the importance of putting a limit to our calls.

This is only a brief overview of some of the procedural requirements that we observe. Contact us via our form below and we’ll get back with more details.

TALK TO US!

Contact us today for more information.

 

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
    US: +1 650 204 3191

    UK:+44 8082 803 175,
    AU: +61 1800 247 724

     

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Yelyna
    Yelyna

    Related posts

    A blog banner by Magellan Solutions titled Order Processing Call Center Improves 5 Steps Sales Workflow
    January 26, 2023

    These Revolutionary 5-Step Sales Workflow Improvement Boosts Efficiency


    Read more - These Revolutionary 5-Step Sales Workflow Improvement Boosts Efficiency
    A blog banner by Magellan Solutions titled Direct Marketing Inbound Teleservices Maintain Customers
    January 16, 2023

    Direct Marketing Inbound Teleservices Maintain Customers


    Read more - Direct Marketing Inbound Teleservices Maintain Customers
    Woman writing in a coffee shop
    November 15, 2022

    Why Does B2B Sales Outsourcing Make Sense to MSMEs?


    Read more - Why Does B2B Sales Outsourcing Make Sense to MSMEs?
    b2c lead generation ideas
    September 14, 2022

    B2C Lead Generation Ideas and Strategies


    Read more - B2C Lead Generation Ideas and Strategies
    A blog banner by Magellan Solutions titled 7 Telemarketing Companies in the Philippines That Will Surely Answer Your Outbound Requirements
    July 11, 2022

    7 Telemarketing Companies in the Philippines That Will Surely Answer Your Outbound Requirements


    Read more - 7 Telemarketing Companies in the Philippines That Will Surely Answer Your Outbound Requirements
    A blog banner by Magellan Solutions titled Ramp Up Sales With Outsourced Sales Team Philippines
    May 5, 2022

    Ramp Up Sales With Outsourced Sales Team Philippines


    Read more - Ramp Up Sales With Outsourced Sales Team Philippines

    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Industries

    • Outsourcing for 3D Service BPO

    • Outsourcing for Insurance BPO

    • Outsourcing for Education BPO

    • Outsourcing for Legal Process BPO

    • Outsourcing for eCommerce BPO

    • Outsourcing for Mobile App BPO

    • Outsourcing for eServices BPO

    • Outsourcing for Telecom BPO

    • Outsourcing for Healthcare BPO

    • Outsourcing for Travel BPO

    • Outsourcing for HR Services BPO

    • Outsourcing for Retail BPO

    • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Associations



      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
      • Outsourcing for Education BPO
      • Outsourcing for eCommerce BPO
      • Outsourcing for eServices BPO
      • Outsourcing for Healthcare BPO
      • Outsourcing for HR Service BPO
      • Outsourcing for Insurance BPO
      • Outsourcing for Legal Process BPO
      • Outsourcing for Mobile App BPO
      • Outsourcing for Telecom BPO
      • Outsourcing for Travel BPO
      • Outsourcing for Retail BPO
      • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




      © Magellan Solutions, Inc. 2003 - 2023. All Rights Reserved.

      We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
      .
      SettingsI ACCEPT
      Privacy & Cookies Policy

      Privacy Overview

      This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
      Necessary
      Always Enabled
      Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
      Functional
      Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
      Performance
      Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
      Analytics
      Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
      CookieDurationDescription
      _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
      _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
      _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
      _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
      _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
      Advertisement
      Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
      CookieDurationDescription
      test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
      Others
      Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
      SAVE & ACCEPT
      Powered by CookieYes Logo