When it comes to following legal requirements, the biggest challenge outbound telemarketing services Philippines face is being up to date.
Magellan Solutions wants to deliver the best service to your customers. That is why it’s in our best interest to know how to navigate legalities and rules.
Our qualified Filipino telemarketers understand the impact the requirements can have on your operations. This is why we want to work with you to ensure compliance while facilitating your sales and marketing goals.
Even more so, we are aware that failure to comply with relevant legislation can have a devastating impact on your business.
So we’ve listed the most important procedural requirements:
Telemarketing calls must be placed between the hours of 8:00 a.m. and 9:00 p.m. according to the federal law. But there are some state laws that impose a narrower calling window.
Furthermore, most jurisdictions prohibit telemarketing calls on Sundays.
But again, some states permit certain types of calls during specially designated hours. In addition, there are also states that prohibit all telemarketing calls on legal holidays.
At a minimum, to the extent that a business records its telemarketing calls, there must be clear notice to the consumer.
Our agents ensure that the customers are made aware that the call would be recorded first thing and explain that it is for quality assurance purposes.
We further assure them that the recording will be maintained as a record of the underlying transactions.
Under applicable federal and state law, call centre services Philippines agents must provide general details.
This should include full first and last name, as well as the full corporate name or registered d/b/a of the entity that they are representing.
Moreso, a number of states apply the “no rebuttal rule”.
This means that if a consumer indicates that he or she is not interested in a product and/or service promoted by the telemarketer, the call should end there.
The telemarketer can no longer try to convince the consumer to purchase/obtain the product and/or service offered.
Meanwhile, other states permit only one “rebuttal” before the telemarketer is compelled to end the call.
Companies face risks from both regulators and consumers.
Violations of telemarketing and DNC rules are subject to fines of up to $40,000 per violation. These rules are regularly enforced by the federal regulators and state’s attorneys general.
The TCPA provides consumers with a private right of action which has led to thousands of lawsuits per year and settlements amounting to millions of dollars.
It’s also important to keep in mind the possibility of PR damage to your organization. The effects of negative publicity can be worse for a company long-term than the fine or settlement.
But with B2B lead generation companies in Philippines, we make sure that our agents know when to stop pushing for their agenda.
We prioritize the image that your company upholds. Thus, we put our utmost focus to reiterate the importance of putting a limit to our calls.
Contact us today for more information.