When Exactly Do You Need a Virtual Assistant Philippines BPO?

How can I know when it is time to get a Virtual Assistant Philippines? 

The demand for Virtual Assistant is skyrocketing, but it is hard to say whether this is just a coincidence or this is the future of businesses.

The pandemic puts businesses into a tight spot wherein growth and opportunity moves slowly. However, they are finding ways to make things work because of the value-adding support by VA BPOs.

VA grows in popularity thanks to its function and accessibility. So in this article we will discuss the relevance of VA to businesses and when is the right time to get one for your company?

What Does Personal Virtual Assistant Philippines BPO do?

Virtual Assistance Agents assist business owners in handling day-to-day tasks for their company. This may include organizing meetings, responding to emails or answering phone calls. Scheduling social media posts and booking events are also part of the job description.

Here are some of the popular personal virtual assistant philippines services being offered:

1. General Virtual Assistance.
2. Content Writing & Management.
3. Search Engine Optimization (SEO) & Digital Marketing..
4. Social Media Management.
5. Web Development.
6. Audio & Video Editing
7. Call Answering
8. Accounting and Finance
9. Order Taking
10. Order Processing
11. Data Entry

Usually freelancers take this job for additional income, since most clients are open and flexible with their time. But due to the growing demand and need for a more comprehensive organization of schedule because of the pandemic, entrepreneurs are opting for BPOs instead.

Instead of bots and AIs to receive your business calls or chat, a live person will be there to take it. Having personal assistance to take in calls help to elevate your customer trust toward your company. They will be delighted to find people that can take in calls. In fact, 78% prefer to talk to a real-life person than IVRs.

It is also a plus to have the peace of mind knowing that all calls are properly attended to. Imagine how it can help your business in the long run. No missed calls, no more missed opportunities.

Furthermore, having an online virtual assistant services gets you the following advantage

• 24/7 Service
• High Education Level
• English Competency
• Time Zone Advantage
• Work-life Balance
• Save Money
• Customized Services

So When Exactly Do You Need a Virtual Assistant?

A good way to assess if you need a virtual assistant is to look into your business structure. Then ask yourself these questions:

• How much is my budget?
• Do I need more people?
• Can I afford him or her?
• Am I missing important calls and meetings?
• Is there a decline in productivity lately?
• Are my people failing to meet the set KPIs?
• Am I getting accurate results?
• Am I losing money?
• Am I looking for long term staffing or just a one-time campaign?

By answering each one honestly, you will be able to get a grasp of what you really need right now. However, if the answer is not as likeable as expected, feel free to contact your BPO partner to get a VA right away.

Even more so, there are more things to ponder before getting a VA partner. Get a VA if you…

Want to have access to a global pool of talents.

How can you ever have a diverse group of talented employees if you stay in your vicinity to hire people? By outsourcing to VA Philippines, you give your company the advantage to build a multicultural perspective.

Entrepreneurs love outsourcing because it allows them to also have a skilled agent and a multilingual speaker all at once. This comes handy for big businesses who are looking to have multi-racial clients.

Want to spend it on investments, not expenses.

Getting a VA enables you to reduce labor costs. Seeing as this is a very small group, most companies should be considering BPO as a means of controlling their financial integrity for the future. This is also the main reason why businesses want to have a VA servicing company by their side.

Outsourcing is obviously the best way to get a VA to support your business. There are U.S-based businesses that provide VA support, however if you want the best offer, outsourcing is the way to do it. Besides, if you are an SME company costs can be potentially overwhelming for a business to take on and maintain over long periods of time. So why not outsource?

Keep in mind that a quality BPO partner is able to provide non-core business processing services efficiently, resulting in lower costs for your organization.

Want to focus on building your business.

BPO allows businesses to hand over non-core business processes to them. These non-core business processes often include answering phone calls, writing checks and organizing business materials and presentations.

By having a VA BPO, you are not just allowing yourself to save on equipment and facilities, but also on improving key competencies. How can you focus on innovating your products if your phone keeps on ringing?

This is especially important for start-up and developing companies because in order to stay ahead, they must spend a lot of time studying their product, market and competitors.

Want to improve employee productivity

Business Process Outsourcing companies focus is your non-core business procedure. So technically, they are multiplying your productivity effort on admin tasks such as answering queries and scheduling have dedicated, trained agents.

Not to mention the technologies, process-improvement and training you will be able to get along with the team of Virtual Assistant.

Improved quality, efficiency and faster turnaround time on results are all expected from a stellar BPO company. You can also reassign employees to other areas of business for skill sharing and improvement.

Want state of the art technology and software

Speaking of technology, virtual assistant contact centers have specialized software that can help be efficient and effective in servicing clients. And you do not have to worry about making a subscription or paying for the monthly fees to maintain it, your BPO partner can do that.

Here are some well-known VA software that BPOs often utilized:

• Aweber Autoresponder
• Social Warfare – Media Tool
• Dropbox
• Get Response
• Asana
• Quickbooks
• activeCollab

Not only that, VA BPO companies use cutting-edge technology to serve customers in need. Here are a few of the technology we use in our day-to-day business:

• Enhanced IVR
• Predictive Dialing
• Integrated Customer Relations Management (CRM)
• Call and Agent Reporting
• Automatic Call Distribution

In essence, you reward yourself by reaping these business benefits.

Conclusion

So when is the right time to get a Virtual Assistant? 

It is when you are ready to realign your resources and prioritize growth above anything else. That is the time that you should consider getting a VA BPO to assist you with your work. 

How to get started getting a VA BPO partner?

All you have to do is get in touch with a trusted BPO partner.

1. By signing up to their free consultation services, you will shortly receive a notification from the BPO company for the schedule of the call.
2. Assigning the Virtual Assistant is the easy part, but that comes after before all the essentials have been established. The first thing that the business development team will do is ask about your ideal service and KPIs and SLAs. These are important in hiring a BPO because it enables you to know if your employee is meeting your goals.
3. Speaking of goals, you must be clear in relaying what you want to achieve and how soon you want to achieve it. By doing so, your BPO partner can adjust their expectations accordingly.
4. Afterwards, you will be able to discuss pricing with them. Make sure that your BPO partner has a flexible pricing option to make sure that all of your dollars are worth it.
5. Then you will be able to relay the ideal team that you want to have. Usually in this stage, businesses already have the credentials and expertise in mind. But if you are unsure, you can always ask your virtual assistant partner to recommend skills and talents.
6. Onboarding of agents can go hand-in-hand with team orientation. Before letting your BPO partner do all the necessary training as agreed, you can get to know the people who will work for you. You can also hand them their job descriptions or to-do list to make the meeting fruitful.

Hire a virtual assistant in the Philippines

Magellan Solutions has a proven track record, with over 17 years of industry experience on Virtual Assistant Outsourcing. Our company is ISO 27001:2013-certified and HIPAA-compliant, so we guarantee high-quality service and expertise while keeping information safe and sound.

At Magellan Solutions, we make sure that our agents have the necessary tools, equipment, and knowledge to serve clients efficiently. They undergo extensive training under the guidance of professional and tenured trainers.

Get in touch with us now, and we shall discuss how our company can help your business. 

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