The demand for Virtual Assistant is skyrocketing, but it is hard to say whether this is just a coincidence or this is the future of businesses.
The pandemic puts businesses into a tight spot wherein growth and opportunity moves slowly. However, they are finding ways to make things work because of the value-adding support by VA BPOs.
VA grows in popularity thanks to its function and accessibility. So in this article we will discuss the relevance of VA to businesses and when is the right time to get one for your company?
Virtual Assistance Agents assist business owners in handling day-to-day tasks for their company. This may include organizing meetings, responding to emails or answering phone calls. Scheduling social media posts and booking events are also part of the job description.
Here are some of the popular personal virtual assistant philippines services being offered:
Usually freelancers take this job for additional income, since most clients are open and flexible with their time. But due to the growing demand and need for a more comprehensive organization of schedule because of the pandemic, entrepreneurs are opting for BPOs instead.
Instead of bots and AIs to receive your business calls or chat, a live person will be there to take it. Having personal assistance to take in calls help to elevate your customer trust toward your company. They will be delighted to find people that can take in calls. In fact, 78% prefer to talk to a real-life person than IVRs.
It is also a plus to have the peace of mind knowing that all calls are properly attended to. Imagine how it can help your business in the long run. No missed calls, no more missed opportunities.
Furthermore, having an online virtual assistant services gets you the following advantage
A good way to assess if you need a virtual assistant is to look into your business structure. Then ask yourself these questions:
By answering each one honestly, you will be able to get a grasp of what you really need right now. However, if the answer is not as likeable as expected, feel free to contact your BPO partner to get a VA right away.
Even more so, there are more things to ponder before getting a VA partner. Get a VA if you…
How can you ever have a diverse group of talented employees if you stay in your vicinity to hire people? By outsourcing to VA Philippines, you give your company the advantage to build a multicultural perspective.
Entrepreneurs love outsourcing because it allows them to also have a skilled agent and a multilingual speaker all at once. This comes handy for big businesses who are looking to have multi-racial clients.
Getting a VA enables you to reduce labor costs. Seeing as this is a very small group, most companies should be considering BPO as a means of controlling their financial integrity for the future. This is also the main reason why businesses want to have a VA servicing company by their side.
Outsourcing is obviously the best way to get a VA to support your business. There are U.S-based businesses that provide VA support, however if you want the best offer, outsourcing is the way to do it. Besides, if you are an SME company costs can be potentially overwhelming for a business to take on and maintain over long periods of time. So why not outsource?
Keep in mind that a quality BPO partner is able to provide non-core business processing services efficiently, resulting in lower costs for your organization.
BPO allows businesses to hand over non-core business processes to them. These non-core business processes often include answering phone calls, writing checks and organizing business materials and presentations.
By having a VA BPO, you are not just allowing yourself to save on equipment and facilities, but also on improving key competencies. How can you focus on innovating your products if your phone keeps on ringing?
This is especially important for start-up and developing companies because in order to stay ahead, they must spend a lot of time studying their product, market and competitors.
Business Process Outsourcing companies focus is your non-core business procedure. So technically, they are multiplying your productivity effort on admin tasks such as answering queries and scheduling have dedicated, trained agents.
Not to mention the technologies, process-improvement and training you will be able to get along with the team of Virtual Assistant.
Improved quality, efficiency and faster turnaround time on results are all expected from a stellar BPO company. You can also reassign employees to other areas of business for skill sharing and improvement.
Speaking of technology, virtual assistant contact centers have specialized software that can help be efficient and effective in servicing clients. And you do not have to worry about making a subscription or paying for the monthly fees to maintain it, your BPO partner can do that.
Here are some well-known VA software that BPOs often utilized:
Not only that, VA BPO companies use cutting-edge technology to serve customers in need. Here are a few of the technology we use in our day-to-day business:
In essence, you reward yourself by reaping these business benefits.
So when is the right time to get a Virtual Assistant?
It is when you are ready to realign your resources and prioritize growth above anything else. That is the time that you should consider getting a VA BPO to assist you with your work.
All you have to do is get in touch with a trusted BPO partner.
Magellan Solutions has a proven track record, with over 17 years of industry experience on Virtual Assistant Outsourcing. Our company is ISO 27001:2013-certified and HIPAA-compliant, so we guarantee high-quality service and expertise while keeping information safe and sound.
At Magellan Solutions, we make sure that our agents have the necessary tools, equipment, and knowledge to serve clients efficiently. They undergo extensive training under the guidance of professional and tenured trainers.
Get in touch with us now, and we shall discuss how our company can help your business.
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