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Home | Blog | Why Healthcare BPO is Essential Now, More Than Ever

Why Healthcare BPO is Essential Now, More Than Ever

By Yelyna

Updated on June 11, 2024

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In the healthcare industry, there is never room for error.

Due to the urgent and critical nature of the healthcare industry, everything must be covered, down to the smallest, most straightforward detail.

The Philippines, one of the fastest-rising outsourcing providers in the world, recognizes the importance of healthcare BPOs in helping healthcare businesses fulfill their tremendous duty to keep the public healthy and safe.

An efficient healthcare BPO can provide solutions and services from certified medical professionals, as healthcare professionals value hard work, excellence, and achievement. This supports the claim that they are adept, sharp, and qualified, as in other countries.

Healthcare processes are very patient-centered, and because patients serve as the consumers, their opinions and welfare matter the most.


Just like the usual BPO companies, healthcare support services can do many things for a healthcare enterprise:

Build a better doctor-patient connection.

As a call center support provider, we are an extension of your business. Our top-notch services help create a promising and better connection for patients.


Round-the-Clock services.

Our 24/7 call center support services allow patients to connect with clinics and hospitals at any time. For the safety and health of everyone, no weekend or holiday will be empty.

This further creates a good impression with the availability to customers.


Provide a team of professionals.

Our team of trained call center support knows the medical field. We guarantee that patients do not worry about receiving the wrong details. We offer a high level of customer satisfaction.

Through our multilingual support team, we can cater to clients around the globe, expanding your customer base.


We customize call center support services.

We use information from the medical field to create a unique feature. This helps clinics and hospitals get value-for-money services.


Reaching out to patients 24/7 with the best medical BPO in Manila

The healthcare industry matters the most in these times. Magellan Solutions, as a company serving the people, guarantees quality services for:

Doctor’s Offices

Patient issues are not limited to a specific time frame. We are an extension of the medical industry. Because of this, we understand your mission. Treat your patients with the best care possible.


Clinics are the ones that deal with a high volume of contacts and calls. They focus on handling patients. They also coordinate with other medical professionals.


Our hospice managers provide empathetic support. They answer family members’ calls to ensure they are cared for.

Dental Offices

As a physician’s answering service, we handle several tasks. We schedule appointments and provide standard information to potential new patients.


Healthcare Claims Processing and How it Works

After the patient’s visit, the doctor can send a bill to the patient’s insurance company for any charges, or the patient may file a claim for their hard-earned benefits.

A claims processor will then check for completeness, accuracy, and whether the patient’s plan covers the service.


Primarily, claims processing involves three essential steps:

1.) Claims Adjudication

After submitting a medical claim, the insurance company determines its financial responsibility for paying the provider. This process is referred to as claims adjudication. The company can pay the claim in full, deny it, or reduce the amount paid to the provider.


2.) Explanation of Benefits (EOBs)

EOBs are statements from your health insurance company providing details on payment for a medical service you received. It explains what portion of services was paid by your insurance plan and what part you’re responsible for paying.


3.) Claims Settlement

This is a request that a health insurance policyholder submits to the insurance company. They can obtain the services that are covered in their health insurance policy. A health insurance policyholder can get reimbursed or opt for a direct claim settlement option for the availed medical services. In this way, one can either submit the claim form or request the health insurance provider’s cashless services.


Outsource Expert Healthcare Support Services with Magellan Solutions

Magellan Solutions recognizes the duty of your healthcare enterprise to provide the best healthcare to your patients.

We offer prime healthcare support services handled by expert medical professionals to ensure the best assistance quality through legitimate medical knowledge and stellar patient services.

Let’s talk about excellent healthcare. Contact us here now.


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