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Advantages Why You Should Outsource Sales Team
Advantages Why You Should Outsource Sales Team
The Rising Need For Medical Insurance BPO
Why Healthcare BPO is Essential Now, More Than Ever

Why Opt For Call Center Service Provider Outside Your Borders?

Why Opt For Call Center Service Provider Outside Your Borders?

Why Opt For Call Center Service Provider Outside Your Borders?

Why opt for call center companies outside your borders?

The Philippines is already dubbed as the Call Center Capital of the World . This is being supported by employees who have proven their talent and skill. For outbound services, our trained agents help you make many calls in a day. Furthermore, our sales expertise and customer service allow you to understand your prospects’ needs.

Our call center outsourcing services are also cost-effective. You can save more while receiving quality sales service.

Usual metrics that measure the quality of inbound call center outsourcing

The experience you give makes up a huge part of your company brand. 

Clients we have worked with have enjoyed a high level of service. They no longer worry about the support coverage gaps that used to occur. It is because we have avoided these inbound call center metric habits:

Metrics as Targets and Not Indicators

We don’t chase the number and forget about business, employee and advisor considerations in the process. Instead, we prioritize how you can improve your people, process, and technology. 

Tracking Metrics That Don’t Inform Decision-Making 

If you have 20 inbound call center metrics but you are only using two of them to actually change things, then what are the other 18 for? Magellan Solutions finds its uses and turns it to your advantage.

Chasing Numbers Without Really Knowing Why

Why are you using a specific metric? What is it for? You need to know this so you can make effective changes and better align your department with the rest of the organization. 

Having Contradictions Between Actual Performance and Your Number

Are your quality scores and your customer satisfaction scores telling you different things? You need to question things like this when your scores aren’t quite adding up. Our supervisors and managers would make sure that everyone in the team is doing their share to meet your quota.

Having a Set of Metrics That Are Imbalanced

Are you focusing so much on boosting one metric? We don’t want you to neglect other metrics as it also serves as key business indicators. This is why Magellan Solutions assure that all call center metrics you set up with the team are met.

Main setups for call center support services in the Philippines

Customer service is crucial for success in your business. Customers are encouraged to choose you among others when they feel that you prioritize them. Let your clients have open communication channels. Engage customers via phone, email, or other channels. Inbound and outbound customer support improves the quality of a customer’s experience. 

Loads of businesses looking to outsource their call operations. Your setup determines the structure of your call center. You can choose to run the following setups:

Virtual Call Centers

Usually entirely remote.

This is a good option if you don’t have much money to spend on setup costs. Your operations are carried out by your employees remotely. You get to save up from paying for overheads like rent, electricity, and the internet.

However, managing a large remote workforce is not easy. You will need to have the right tools. Even with the right tools, you would need to have a pool of trained individuals for it. 

On-Site Call Centers

This set up is where you can find Magellan Solutions. We operate from a central location in the city.

Our employees work at an office and everything is handled there. This is a good option if you want to build your business at a fixed location. It also allows you to work with us. As a company with almost two decades of experience in the field, we guarantee you high compliance and security requirements. Furthermore, we are also an option if you plan to hire a number of talents. Running this kind of call center may also introduce small business operations that could potentially use your call center services.

Leave us a quote today by filling up the form below. We are sure that you will find our offer worth your time and money.

TALK TO US!

Contact us today for more information.

 

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
    US: +1 650 204 3191

    UK:+44 8082 803 175,
    AU: +61 1800 247 724

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    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Industries

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      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
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      Quick Links

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      Associations



      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
      • Outsourcing for Education BPO
      • Outsourcing for eCommerce BPO
      • Outsourcing for eServices BPO
      • Outsourcing for Healthcare BPO
      • Outsourcing for HR Service BPO
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      • Outsourcing for Mobile App BPO
      • Outsourcing for Telecom BPO
      • Outsourcing for Travel BPO
      • Outsourcing for Retail BPO
      • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




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