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A blog banner by Magellan Solutions titled 5 Reasons Why SMESs Must Have Shared Inbound Call Center Services
5 Reasons Why SMESs Must Have Shared Inbound Call Center Services
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How To Sell By Not Selling Via Inbound Telemarketing

Why We Think Call Centers Help SMEs

Why We Think Call Center Outsourcing Companies Can Help You

Why We Think Call Center Outsourcing Companies Can Help You

Benefits of call center outsourcing services

Businesses acknowledge that companies who outsource yield more advantages. This is because of the reduced costs and expanded workforce it brings. The option to outsource maximizes flexibility in operations, entering a new market, or increasing audience reach. Outsourcing services is a common example of this.

Companies acquire additional skills and extend business multilingual proficiency. Furthermore, it is instrumental in making informed business decisions when addressing user concerns and questions.

But before you do outsource, we fully understand the concept, processes, and risks implicated with it. Below are some of the potential benefits when you team up with Magellan Solutions:

Full control

With staff offshoring, you are still the boss. Outsourced staff would concentrate on operations and business projects. This would all be  according to your given instructions. It is also important to remember that communication is key. Indirect access to the team can cause language barriers, miscommunication, and cultural gaps. This may lead to poor results and even failure to meet your expectations. 

Cutting operations cost

Cutting costs is one of the most common attractions. This is one of the many reasons why industries decide on offshoring their operations. Outsourced staff causes:

  • Decrease of need for direct employee salary
  • Less utility
  • The decrease in facilities and supply needed.

The pricing for staffing offshore is also cheaper. This is in comparison to business process outsourcing.

Dynamic team

An offshore team in the Philippines usually consists of young individuals. Young individuals  with fresh ideas, creative inputs, and solution-oriented when dealing with problems. This makes the country excel in many fields and makes us one of the top choices for outsourcing jobs. 

Efficiency

You don’t need to waste any of your time. We take charge in setting up your operations and a suitable office for your staff. We also take advantage of the time difference as we offer a 24/7 working team. Even if you are resting, your business continues its operations with us.

Government support

The government has been an integral part of the BPO success in the country. It has backed the industry up for over 25 years already. 

Support provided includes:

  • Training programs
  • Marketing
  • Improved infrastructure
  • Workforce pipeline building
  • Tax holiday
  • Tax exemptions

Multilingual speaking agents

The Philippines has the top spot for business English skills. This is according to GlobalEnglish Corporation. This is because at least 90% are English speakers in the country. It has become a great advantage in the Philippine outsourcing industry. There are also many Filipinos who speak other spoken languages in the world.

Why we think we can help as a call center services outsourcing provider

Because of business growth, there are a lot of industries that have taken to outsourcing .

The BPO industry in the country has expanded into new alternatives over the years. You no longer have to worry about fully giving up control of your projects. Instead, you could take advantage of offshore staffing for your company. With this, you outsource a job to a team in the Philippines. Even if the team is under the Philippine BPO company, you are the only one who manages them the way you want.

Magellan Solutions help you easily build a team and grow your organization. We provide everything you need. As a BPO company, we shoulder the responsibility of managing the processes of starting a team.

Why Magellan Solutions is the best outsourced contact center

We are aware of how cultural differences cause conflicts. It prevents business organizations from achieving growth and success.

Filipinos have a good grasp of their respective cultures. This is whether a client is from the west or our Asian neighborhood. This makes it an easier way for you to build a solid connection with outsourced staff.

Magellan Solutions will represent you in the Philippines. As a result, we will take responsibility. 

Leave us a quote by filling up the form below and we’ll get back to you with all possible answers and offers.

TALK TO US!

Contact us today for more information.

 

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
    US: +1 650 204 3191

    UK:+44 8082 803 175,
    AU: +61 1800 247 724

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    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Industries

    • Outsourcing for 3D Service BPO

    • Outsourcing for Insurance BPO

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      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
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      • Interactive Voice Response System
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      Quick Links

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      • Privacy Policy

      Associations



      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
      • Outsourcing for Education BPO
      • Outsourcing for eCommerce BPO
      • Outsourcing for eServices BPO
      • Outsourcing for Healthcare BPO
      • Outsourcing for HR Service BPO
      • Outsourcing for Insurance BPO
      • Outsourcing for Legal Process BPO
      • Outsourcing for Mobile App BPO
      • Outsourcing for Telecom BPO
      • Outsourcing for Travel BPO
      • Outsourcing for Retail BPO
      • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




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