Why is Telemarketing Philippines So Affordable?

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We all know what Telemarketing Philippines is, but do we know why it is so cheap?

Price and service are not always parallel to each other. Some things are better even if they are cheaper.

Telemarketing services in the Philippines is a good example of that. It is relatively less pricey than other BPO companies yet it is considered as the best in the whole world.

But do we really know why getting an outbound telemarketing services Philippine partner is so cheap in the country? In this article we will try to find the answer to that by looking at key elements of outsourcing.

 

Breaking Down Telemarketing Philippines Pricing

Telemarketing companies in Philippines are regarded as one of the fastest growing industries in the world. Part of the reason why offshore companies love to outsource to the country is because it is easy and affordable.

How affordable? Let us look at these three key components.

 

Labor

According to Glassdoor, a typical Telemarketing Manager residing in these countries can earn the corresponding salary per year.

Countries Salary per year ($)
USA $92,063.00
India $13,441.68
Philippines $11,890.28
China $35,179.21

 

Based on the Willis Towers Watson’s 2015-2016 Global 50 Remuneration Planning Report, the low cost of labor in the Philippines makes them a more attractive alternative investment location, compared to other countries.

It makes Filipino telemarketers, particularly professionals, easy targets for recruitment for jobs overseas.

 

Technology

By leveraging new technology, telemarketing call center Philippines can pave the way for sustainable and jobs-rich growth in business process outsourcing.

Due to new technologies that enabled unprecedented connectivity, the business process outsourcing (BPO) sector became a major player in the Philippines two decades ago. 

Currently, the country controls 13% of the global BPO market. The sector employs 1.2 million Filipinos directly and accounts for 6% of the country’s GDP.

However, the 4th Industrial Revolution could change that narrative. Technologies such as artificial intelligence, Big Data and cloud computing have the potential to transform telemarketing Philippines outbound.

Software and Hardware costs around $3,600 annually. And that doubles for every agent you have working for you. But thanks to the fast-improving service delivery automation (SDA) technology, this is now much cheaper.

BPO executives from different telesales company Philippines said that they are adopting new technologies like SDA.

Cost and accuracy are by far the most important factors. Thanks to recent advances in cognitive automation, sophisticated “chatbots” can conduct conversations with human callers, delivering customer satisfaction at a lower cost.

There is no fixed price tag to technology yet, but the general consensus is to look at the per hourly charged by BPO companies.

Call center rates depend on the company and the country you’re hiring. On average, it ranges from $8-$18 per hour in low-cost countries and about $15-$25 in the West. 

Rates can also be charged per hour, per minute, or per month, depending on use. You can buy minutes in bulk for up to 500 minutes. 

Keep in mind, however, that your outsourcing company may charge additional fees. Transfers, holiday surges, and new account setup may be added to your regular rates in a telephone answering service, for example. 

To ensure transparency and assurance, always review your outsourcing company’s rates and service level agreement.

 

Infrastructure

Office space can cost around $48,000. Utilities like electricity and water are not yet included in that computation.

It greatly benefits the Philippines outbound call center sector that it has business areas all around the country that offer cheap rental spaces for companies. Giving companies the space to allocate their money to technology instead. 

That is also why the Philippines is considered to be the best between the US and India because it has better utility infrastructure.

Here is a table to illustrate how cheap it is to get a commercial space in the country for small businesses:

Countries Rentals per year ($)
USA $48,000.00
India $24,237.54
Philippines $23,766.67
China $74,061.5

 

The cheaper the infrastructure, the cheaper the payment for the call center outsourcing Philippines service you will get.

 

Conclusion

What these all means is that outsourcing makes businesses more profitable.

Anything that reduces the cost of doing business makes businesses more profitable. Do you agree? 

Whether you outsource locally or to the Philippines, it’s impossible to deny that outsourcing cuts costs.  

The reason behind outsourcing to the Philippines is cheaper is all about economics.

Countries like the Philippines have a lower cost of living – which translates into lower salaries. In most cases, you’d be paying a fraction of the amount you’d pay someone you hired from the United States.

Sure, the cost of hiring people there is typically half compared to developed countries. However, that isn’t the sole reason for companies turning to the Philippines as an outsourcing destination.

Infrastructure and the developing technology attracts investors to try their hand at outsourcing.

With the emergence of AI technology, more and more businesses are scouring to find the perfect call centre services Philippines partner.

 

Partner with the Top Contact Center Services Philippines

If you need to hire telemarketer Philippines, we are your best option!

Magellan Solutions is a BPO company based in the Philippines that focuses on supporting small to midsize businesses. 

With over 18 years of industry experience, we offer high-quality customer service support and call center services. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.

At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. We make sure that they have all the necessary tools, equipment, and knowledge to serve customers. 

We also are the leading lead generation Philippines among all B2C and B2B lead generation companies in Philippines.

We believe that progress shouldn’t break your bank, so our services remain flexible and competitive.

Contact us now, and we will discuss with you how we can help your business succeed. Complete the contact form below and talk to us for free!

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