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Civil disputes don't wait for office hours. A business owner who has just been served, a tenant facing eviction, or a client with a question about tomorrow's hearing calls when the problem lands, and if no one answers, they call the next firm. Magellan's civil law firm answering service picks up every call in your firm's name, in English or Spanish, takes a detailed message your attorneys can act on, and gets urgent matters to them right away.

Civil Law Firm Answering Service

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1-800-371-6224

At a Glance

Best For Civil practice firms, from solo attorneys to multi-office firms, representing individuals and businesses that can't answer every call in-house
Core Support New dispute calls, detailed messages with conflict-check details, existing-client and hearing-date calls, calls from courts, opposing counsel and process servers, and urgent escalation to your attorney
Languages English and Spanish, with other languages available
Coverage After hours, weekends, holidays, overflow, or around the clock
Delivery Philippines-based agents working in your CRM, case management and intake systems, following your message rules and escalation list

A Missed Call Is a Missed Case, and Sometimes a Missed Deadline

Civil cases start with a phone call: someone has been served, a contract has fallen apart, or a landlord, employer or business partner has done something the caller thinks is wrong. Many of those calls come in at lunch, after five or on the weekend, when no one is at the front desk.

 

Most callers won't leave a voicemail. They keep dialing until a firm picks up, and that firm usually gets the consultation.

 

Civil matters also run on dates: when papers were served, when a response is due, when a hearing is set. A message taken on the first call, with those dates and the names of the other parties, lets your attorneys run a conflict check and decide quickly, instead of starting from a voicemail that says "please call me back about a lawsuit".

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What Our Civil Law Firm Answering Service Handles

Civil practice calls come from individuals, businesses, courts and the other side. Our agents follow your scripts, message format and escalation rules, and never give legal advice or tell callers whether they have a case.

New Dispute Calls

Individuals and businesses with contract, property, employment, landlord-tenant and consumer disputes, answered live at any hour by a calm, professional voice.

Detailed Messages With Conflict-Check Details

Contact details, whether they're calling for themselves or a business, the type of dispute, the names of the other parties, key dates such as when papers were served, and how they heard about your firm, recorded to your format.

Existing Client Calls

Questions about hearing dates, filings and case status are messaged to the right attorney or paralegal, so clients feel heard and your team isn't interrupted.

Courts, Opposing Counsel & Process Servers

Calls from court clerks, opposing counsel, mediators and process servers are routed or messaged under your rules, without disclosing case details.

Urgent Escalation

Calls you flag as urgent, such as a response deadline about to pass, a temporary restraining order or an emergency hearing, go to the designated attorney by phone or text right away.

Multilingual Calls:

Callers are answered in their own language, whether that's Spanish or another language your community speaks. Your attorney gets every message in English.
Need more than a message? Our call screening service qualifies callers against your practice criteria and live-transfers the good ones, and our legal intake call center adds full intake and consultation booking.

Why Civil Law Firms Outsource Call Answering

Civil attorneys bill by the hour, and every unplanned call costs time. Answering every call in-house means pulling staff off casework, or letting new matters go to voicemail.

Protect Billable Hours

Status and routine calls are handled and logged, so attorneys and paralegals stay on their files

Be the Firm That Answers

People with a dispute call several firms. The one that picks up usually gets the consultation

Business Callers Handled Professionally

Companies calling about contract or vendor disputes reach a polished voice in your firm's name, not voicemail

Dates Captured on the First Call

Service and hearing dates are recorded right away, and the urgent ones reach your attorney in time

Spanish-Speaking Callers Served

Callers who are more comfortable in Spanish reach someone who speaks their language

Coverage Without New Hires

Overflow, after hours or 24/7, scaled up for busy periods without hiring or training in-house receptionists

Compliance and Data Security, Built In

Civil matters involve contracts, financial records and business information your clients expect to stay private. Magellan Solutions operates under certified security standards, documented confidentiality policies and business-continuity planning that keep client information protected.

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Certified Standards

Magellan holds ISO 27001, PCI-DSS, and GDPR compliance, the recognized benchmarks for information security and data protection. See our certifications.

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Controlled Data Access

Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.

Enforceable Confidentiality

Every employee signs a confidentiality agreement before job assignment—subject to Philippine law and prosecutable for breaches. Access to your data is limited to the team working on your account.

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Continuity You Can Count On

Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so customer support doesn't stop when circumstances change.

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    Answering for Every Kind of Civil Practice

    Business & Commercial Litigation

    Contract, partnership and vendor disputes, where the caller is often an owner or manager

    Real Estate & Landlord-Tenant Firms

    Property, lease and eviction calls messaged with addresses and key dates

    Employment Law Firms

    Wrongful termination, wage and discrimination calls handled discreetly

    Consumer & Debt Defense Firms

    Callers facing a collection suit or consumer dispute, with service dates captured

    Solo Civil Practitioners

    One attorney in court or mediation: every call answered, urgent ones escalated

    Multi-Office Civil Firms

    Callers routed to the right office or attorney, with consistent coverage across locations

    Different practice mix? We set up message and escalation rules for the calls your firm actually gets.

    Our Onboarding Process

    Requirements Setting

    1

    1

    Call center outsourcing

    Recruitment

    2

    2

    Agent Training

    3

    3

    Campaign Incubation

    4

    4

    Campaign Go Live

    5

    5

    Frequently Asked Questions

    FAQ
    What does a civil law firm answering service do?
    It answers your firm's calls live, in your firm's name, at any hour: new callers with a dispute, existing clients, courts and opposing counsel. Agents take detailed messages and send urgent matters to your attorney under rules you set. They don't give legal advice or tell callers whether they have a case.
    Do you answer calls in Spanish?
    Yes. Spanish is our second main language after English, and other languages are available as well. Your attorney gets every message in English. See our multilingual call center services.
    What details do your agents capture from a new caller?
    Whatever your firm specifies. Typically that's the caller's contact details, whether they're calling for themselves or a business, the type of dispute, the names of the other parties so you can run a conflict check, key dates such as when papers were served or a hearing is set, and how they heard about your firm.
    How do you handle calls from courts, opposing counsel and process servers?
    They're routed or messaged under your rules, kept separate from new-client calls, and agents don't disclose case details to anyone your firm hasn't authorized.
    Can you flag deadlines and urgent matters?
    Yes. You decide what counts as urgent, such as a caller with a response date coming up or an emergency hearing. Those calls go to the designated attorney by phone or text right away, and everything else arrives as a message. Agents record the dates but don't advise callers on them.
    Can you qualify callers, transfer them live or book consultations?
    Qualifying callers and live transfer are call screening: callers are checked against your criteria, and the ones that fit are transferred to an attorney. See our call screening service. For full intake and consultation booking, see our legal intake call center.
    Is client information kept confidential?
    Yes. Every agent signs an enforceable confidentiality agreement, access is limited to the team on your account, and Magellan holds ISO 27001, PCI-DSS and GDPR compliance.
    How is this different from your general legal answering service?
    It's the same service, set up for civil practices: scripts for individual and business callers, messages that capture the parties and dates civil matters depend on, and routing for court and opposing-counsel calls. See our legal answering service for every practice area, or our personal injury answering service for injury cases.

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      Toll Free: 1 800 371 6224

      US:  +1 650 204 3191

      UK: +44 8082 803 175

      AU: +61 1800 247 724