Written by: Jon Borillo
The Philippines is known to be one of the top contenders when it comes to providing business process outsourcing services to companies who do need them. The Philippine call center industry has made waves especially when it comes to taking and making calls because of their neutral accent as compared to India’s workforce which has a heavy accent that can be quite difficult to understand. India has been a very strong competitor when it comes to this industry, though the Philippines has proven that it can do more and that it can do better.
One of the newest jobs that the Philippines is offering is health care information management outsourcing. The demand for this is slowly rising and the BPO industry in the Philippines is getting ready for it.
There are a lot of BPO companies already training their employees to do this task so that clients would be happy to invest. Magellan Solutions is one of those companies and it has already created a team ready and happy to help out companies that need this kind of service. Of course, with health care information management being a young member of the industry, it also means that those who would be doing this kind of service would also have to deal with all the hassle that comes with youth. The Philippines may be offering this already but the question that comes next is if this Asian country is ready to handle such already.According to the Health Information Outsourcing Management Association of the Philippines, the demand for this industry already doubled last year, having more than 60,000 full-time workers mostly medical practitioners and nurses.
What Is The Health Care Information Management Industry?
Health care is a very huge business and it has tons of branches that need to do specific tasks for the whole system to flow smoothly. One of these branches would be health care information management. Not a lot of people know what this outsourced task is as most of them only know the customer service tasks given to customer support call centers in the Philippines. However, the health care information management sector is still in its infancy but is going to be a huge one soon enough. This is because this section of the health care industry is a very vital one.
In essence, what exactly is health care information management? Well, see, in today’s world, it is best to keep records so that everything would run smoothly in the future. There would be records to refer to. Most doctors and health care providers do have records but they can be kept in a very disorganized manner. What they need is a whole system that should be able to put all information in one place and yet provide easy access to authorized people. This is the main goal of health care information management. A call center company with employees trained for this kind of job can do this. It should all kinds of records – both electronic and traditional – would be included in the system so as to provide better health care in the future. Of course, it is important to keep in mind that there is not just one system – the system should depend on the provider as per what kind they would like to use. A provider can create a system and have a company from the Philippines contact center industry use that system for all their data needs.
The Growth Of Health Care Information Management
The Philippine government has been doing a lot of things to be able to help boost this industry. In fact, there are programs and even events that showcase healthcare information management in the country so as to be able to lure more investors in. There are also programs that help out BPO companies learn more about this industry and get more information on how it works. That way, they can gauge if this is a service that they would like to offer and also get information on how to go about providing it well. The government of this Asian country is very supportive when it comes to providing such services for any health care provider as it should bring in more jobs for the country. By allowing the Philippines to be competitive in this industry, the chances of getting more investors would be greater and thus lead to creating more jobs. The number of Filipinos not having a job would be lesser.
The BPO industry in the Philippines has been growing exponentially and the numbers are astounding. It has been noted that come the year 2016, this industry in the country would amount to $268 billion and that sure is a huge one. It has also been predicted that it should be able to employ 7.6 million of the country’s workforce and that means a lot less of Filipinos would not have to deal with being jobless. Schools are oftentimes preparing students for the BPO industry so that the country would be competitive. In any case that an individual is interested in being a part of the industry, there are schools and agencies that provide training. Although there are very few who do train on health information management, BPO companies oftentimes train their newly hired employees on this. With both the private and the public sectors working to make the industry boom, it is not surprising if this industry continues to grow.
Information management system tasks for a health care system is not as popular as call center jobs however this does not mean that it does not exist. There are already quite a number of companies in the country that offer such services to investors who need the help on this. The Philippines has already gained popularity as being the top provider of call center agents for companies that need them and the country is trying to make sure that it becomes the top when it comes to back office jobs like health care information management. The government of the country has already teamed up with private companies so as to be able to create a program that would make the Philippines rise to the top of the rungs in this segment.
It is very likely that the whole program would succeed knowing that the country already has established quite a huge number of facilities that would enable private BPO companies to house agents who are willing to learn and are skilled in providing the services needed. There are already individuals who have personal experience with health care services and that background has helped them do really well when it comes to health care information management.
What The Philippines Can Offer The Industry
It is no secret that Filipinos are very flexible when it comes to doing jobs. They are known as Jacks of all trades. They can pretty much do anything that they set their heart into doing. If there are things that can be learned, they would do that all by themselves. In this country, it is part of the culture to be family-centered and yet be also independent. That is why Filipinos are known to be quite popular workers abroad. Many employers do appreciate the kind of work that these people do and most would be more than happy to share that Filipino workers that they have dealt with are more than happy to put in extra hours just to get something done and get it done right. It is not enough that a job is completed – for them, it is about getting the job done right. This is the very reason why a lot of employers abroad love working with Filipinos. This is also one of the reasons why a lot of investors who do offer health care products have ventured into the Philippines so as to be able to get good workers who would be doing tasks well.
In the field of health care information management, Filipinos has been proven time and time again just how well they work. This has brought in more and more investors in this field to check out just what the Philippines has to offer in terms of the workforce. One of the top things that Filipinos have is their very neutral accent that is quite easy to understand and easy on the ears. So for health care information management tasks that do need constant voice updates with clients, they have found that these people are very easy to communicate with. They also have found out that these workers can easily understand and follow any instructions that are given to them.
There are different branches in the world of healthcare management and all information that comes with it.
Three of the top branches that are constantly being outsourced to this country in Asia are medical transcription, medical coding and medical billing. These three branches need people who are quite focused when it comes to handling information. They should also know how to properly deal with data, make use of data that is provided and know how to handle the database that is provided to them. It is also quite needed that those who do work these jobs understand the meaning of information sensitivity.
• Medical transcription is also referred to as MT. In this branch of health care information management, one must be able to learn how to focus on details. You would have to deal with transcribing information that is given to you. Most of the time, there are doctors who would voice record all their findings or any transactions with patients. They would need this recording to be transcribed and put into paper for their files. The doctors would not have the time to do the transcription as they have other important things to work on and so they would outsource this job and let a third party handle the whole transcription task. They can hire people to do this job but it can be quite costly to set up as they have to deal with providing space for the worker, the needed equipment, and also pay for the salary. However, when this job is outsourced, the expenses would be a lot less and yet the work is done well.
• Medical coding is another part of health care information management and this means that people working on this should have an eye for detail. See, if those who do the work just give everything a cursory glance, it can mean having to waste tons of time and resources because everything would have to be done over. An eye for detail is what Filipinos are well known for and that is why there are plenty of investors outsourcing medical coding jobs to the country. Companies that offer such services actually train their employees well on how to do the job efficiently. These people are skilled and are professionals so all work is done quite well. This is a very important task as it is the first step that is needed in the billing part so any errors here would affect the whole health care system greatly.
• Medical billing is a very important part of the whole system as we are talking about money here already. It should be done right. Patients would not want to be overbilled or would not want to receive a bill with errors in it. Doctors, on the other hand, also do not want errors to happen as it can reflect the kind of business that they are running. Thus, medical billing jobs are oftentimes outsourced to the Philippines as these people have been trained to do well with this job. Doctors need not worry about the billing portion of the whole operations and they can focus more on taking care of patients.
Outsourcing this task means that you would be entrusting it to professionals who have been trained well and have enough experience with this one. Philippine BPO companies make sure that their employees know the importance of the job that they are doing and make them understand how they handle sensitive and important information. By training healthcare employees to do that, investors can be assured that all work would be done well and errors would not be a common occurrence.
The healthcare information outsourcing is thriving in the Philippines, and businesses from all over the world are starting to notice. Have you outsourced this type of service to the Philippines? What are your experiences with a Philippine provider? Share your thoughts and experiences with us today.