Employees around the world are becoming accustomed to business-wide remote work arrangements, video conferences, and virtual collaborations.
These measures started as countries implemented varying degrees of lockdowns to combat the global coronavirus outbreak.
But with new strains emerging, is it time to permanently accept a remote workforce strategy as the new normal for BPO companies in the Philippines?
Due to the Covid-19 virus outbreak, outsourcing Philippines becomes a hotspot of many innovative remote strategy. But is it effective? So to properly assess it, we break it down into three components:
How do Filipino professionals and BPO Manila Philippines agents feel about working remotely?
The truth is, working from home have a positive impact on employees.
In the Philippines, 8 out of 9 professionals are satisfied with their current remote working arrangements, with 9 out of 10 reporting a similar or higher level of productivity while working from home.
As a result, more than nine out of ten professionals want to do more work from home in the future, and this could become a more important factor in determining employee job satisfaction or when they choose a new role.
While professionals in the Philippines benefit from less commuting time and greater flexibility from the comfort of their homes, they are also more distracted, less socially engaged, and subjected to more manager check-ins.
If we put them together side-to-side, it is apparent that there are more pros than cons.
Furthermore here are some benefits of WFH according to employees:
For decades, there has been a growing demand for flexibility in where and how people work. Prior to the crisis, surveys showed that 80% of employees wanted to work from home at least part of the time.
Over a third of those surveyed said they would take a pay cut in exchange for the option.
Outsourcing companies in the Philippines also experience this demand.
Employees and employers see that working from home has a number of advantages, one of which is having access to a wider range of job opportunities that aren’t limited by geography.
This is especially useful for job seekers in rural areas and small towns where there may be a limited number of local openings. And companies looking to get the best applicant out there.
Remote work enables companies to embrace diversity and inclusion by hiring people from different socioeconomic, geographic, and cultural backgrounds and with different perspectives.
Which can be challenging to accomplish when recruiting is restricted to a specific locale that not everyone wants, or can afford, to live near.
And by hiring employees who can work from home in the communities where they feel the most comfortable and supported, companies choose to support diversity, community, and family.
A huge plus for employees.
BPO companies in Metro Manila primary driver of the work-at-home programs in recent years has been talent attraction and retention, but now, it was primarily about cost savings.
Organizational leaders, desperate to cut costs, discovered that they could accomplish more with less space.
Occupancy studies have since revealed how inefficiently office space was being used. Employees around the world are absent from their desks 50% to 60% of the time! That’s a colossal waste of cash.
If remote setups see an increase in happiness for employees, it may also translate to better and faster services for clients. To add to that fact, 46% of companies that outsource to Philippines report having moved to a competitor after waiting too long.
Meeting customer expectations on a consistent basis necessitates rapid deployment of the appropriate resources. Allowing a customer service representative to work from home is one way to ensure that a company keeps up with its customers.
This empowerment of employees has such a profound impact on customers that The Gallup Organisation reports that organisations that empower employees see an incredible 50% increase in customer loyalty for.
Convinced that WFH can be a feasible long-term strategy? Here are the top call center companies that you should consider working with:
|3||Fusion BPO Services|
|2||Six Eleven Global Teleservices|
|5||Support Services Group|
While the common answer is safety during the pandemic, there are a lot of reasons why the work-from-home setup makes sense in the BPO Philippines landscape. Here are the following:
Technology-drive, specifically the cloud enables an effective communication approach between employees, the business, customers, and other stakeholders to work seamlessly. Cloud platforms in particular provide an easy and effective way to communicate among teams, share important documents, manage supply chains, process payrolls, manage marketing strategies, and many more.
All these are possible without the hassle of working face-to-face and yet efficiency is guaranteed. business processes are continuous at their optimal levels.
According to a study by Frost and Sullivan, the retention rate for employees in a WFH setup is 80% compared to onsite agents with 25%. Employee satisfaction reduces attrition rates. Also, productivity is optimal as more employees find the WFH setup ideal
Company assets and resources are not in use when most of the employees are in WFH setup which helps in cost-saving on assets and liabilities. Also, employees that work in the comfort of their own home tend to stay satisfied and stay with the company. This leads to cost-savings on companies that come in the recruitment and training of new employees.
Magellan Solutions is the leading SME-focused company in the business process outsourcing industry in the Philippines.
With over 18 years of industry experience, we offer high-quality customer service support and call center services. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.
At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. We make sure that they have all the necessary tools, equipment, and knowledge to serve customers.
We believe that progress shouldn’t break your bank, so our services remain flexible and competitive.
Contact us now, and we will discuss with you how we can help your business succeed. Complete the contact form below and talk to us for free!
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