What are the Best Customer Service Tools for Your Shopify store?

After establishing your eCommerce store like Shopify, the very first thing to look for is a customer support tool. This reverts back to customer inquiry faster and is used to boost your overall revenue. Here are the best customer service tool for Shopify we have gathered so you can decide which is best for you.

When it comes to better customer support, there are many things to take into consideration. One of the most important parts of the puzzle is which customer support application to make the support process easier.

There is a multitude of Shopify Helpdesk apps that are available on the marketplace. All these are delivering instant seamless support to your customers.

UVdesk 

UVdesk is an open-source helpdesk tool. It provides more personalized automated support for the internal and external processes and integration. When a customer inquires about the process, UVdesk sends an automated notification email to both customers and agents with ticket links and email messages. This helpdesk tool does not only cater to Shopify but also other channels such as Magento, Amazon, Flipkart, Newegg, Etsy, and a whole lot more. 

Zendesk

Allows customer interactions across phone, chat, email, social media, and any other channel. This helps to enhance a better customer experience and save time by automating overall internal business flow. As a result, Zendesk can solve customer service tickets faster by having access to relevant customer data. It’s used by more than 200,000 customers counting among them companies from Fortune 500.

Re: Amaze

Provides a powerful dashboard for customer support, sales, and marketing. It is not the ticket-based type of tool that does everything you can think of and a lot of things you don’t want. Reamaze has a multichannel configuration like Zendesk. It is the perfect live chat-oriented software developed for SMEs.

Customer Guru

Perfect fit for smaller companies wanting to build their customer service around customer feedback survey tools. Works well with Shopify POS
and is useful for eCommerce stores. Furthermore, it allows integration with Facebook Ads and Google Adwords functionality. It also allows a Free trial to explore the feature more. It’s main feature is their integration with NPS score which measures customer satisfaction and predicts business growth. 

Gorgias

Gorgias recently rolled out Shopify helpdesk making this software an integrated customer service software. This new piece of user-friendly customer support software reduces ticket first response time and will surely increase customer satisfaction. You can interact from your various customer channels such as email, live chat, social media, voice, and SMS.  

What you can expect when you outsource ecommerce call center with Magellan Solutions

As successful as Shopify already is, they are still bound to encounter the limits of what they can do just by themselves. That’s why we want to get to know the company’s objectives. Then we can move forward and create a tailor-made logistical solution. With this, Magellan Solutions puts customers first. Our fulfillment processes are a guaranteed perfect match. We always meet the needs and expectations of both consumers and clients.

Have you decided to outsource ecommerce development? Be sure to hire a competent team of designers and developers who can easily tweak your site.

Magellan Solutions offer the following for your websites:

• Images and Artwork
• Marketing Support
• Copy and Content Creation
• Customer Support
• Administrative Tasks
• Shipping & Fulfilment
• Financial Duties

Outsource ecommerce customer service today!

Our employees are both office-based and an at-home workforce. Both provide call center staffing models. We are also familiar with best customer service tool for Shopify.

Even from an at-home setup, we still see to it that the agents promote quality work by monitoring their task progress.

Our agents provide you with the best experience of eCommerce customer service outsourcing. They create a team of competent designers and developers who can easily tweak your site. As a result, we assure you that we provide the best feedbacks from customer experiences with you.

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