Why Outsource to a Multilingual Call Center in the Philippines

Aside from the Filipinos’ intrinsic values of world-class hospitality and strong work ethic, another key factor why many business owners are outsourcing to Filipinos is because of their relatively high level of fluency in the English language. When you compare Filipinos’ English communication skills with the rest of their Asian neighbors, Filipinos are guaranteed to be included in the top ranks, if not in the first place. Outsourcing to a multilingual call center from the Philippines assures these business owners of a smoother communication process with minimal risk of misinterpretation or instructions being lost in translation, both of which could result in costly mistakes such as lost customers.

Western Culture of the Filipinos

The highly Westernized culture of Philippine society strongly exposes Filipinos to movies, songs, and literature written in the English language. And while Filipinos living in developed, urban areas such as Manila and Cebu are generally more proficient English speakers, even those residing in rural provinces can comprehend basic English words and sentences.

This is another benefit of partnering with a multilingual call center from the Philippines: owing to Filipinos’ already high fluency in the English language, they have less need for communication training, saving you a lot of time and financial resources.  

Highly Educated Population

The country’s Board of Investments proudly states that almost three-fourths of the population is fluent in English, confirming the fact that the Philippines is one of the largest English-speaking countries in the world today. Despite their status as a developing nation, the Philippines boasts of a highly educated populace. The 2010 Census of Population and Housing results showed that one in four college graduates received a degree in Business Administration, while Education and Engineering courses emerged as the second and third most popular. 

English as the Second Language

When you consider the fact that the medium of instruction in the Philippine education system is English, it becomes easier to understand why so many Filipinos are very proficient English speakers that in 2012, the Philippines was heralded by the GlobalEnglish Corporation as the number one country in the world with the highest Business English proficiency.

When you outsource to a multilingual call center in the Philippines, your company will work with intelligent professionals who possess superior business communication skills, highly increasing your company’s chances of success.

But what about the other foreign languages a multilingual call center usually offers?

Remember that the Philippines has over 120 languages and dialects, and all are still being used by its citizens across its 7, 107 islands today. This is proof of the Filipinos’ highly flexible tongue when it comes to speaking different languages. Filipinos not only know how to converse in Filipino and English, these two being the country’s official languages, but many Filipinos also know a dialect or two plus other foreign languages, especially those who attended schools where completing foreign language units is part of the curriculum or those who grew up in a multicultural environment where multiple languages are used daily. Some Filipinos who recognize the value of foreign languages but did not receive the opportunity in school voluntarily enroll in multilingual educational centers afterward.

The foreign language fluency level and neutral accent speech of Filipinos are impressive, but their dedication to making their clients happier is even more remarkable. Outsourcing to a multilingual call center from the Philippines is a cost-effective strategy you may want to consider taking today.

Looking for a multilingual call center for your business? Contact us today!