Data entry outsourcing is the fastest and cheapest way to digitize data. Though data entry is repetitive and time-consuming, it has the utmost importance in organizations. When outsourced, you regain more important resources growing your business: time and focus.
If you’ve been looking into services that can relieve your organization from the painstaking task of data entry, you’re in the right place.
By the end of this guide, you’ll be able to learn about the following:
Data entry outsourcing is the act of subcontracting encoding-related tasks to a third-party. Depending on your needs, data entry can be in the form of words or numerical data. BPOs use tools to improve the speed of the data entry for their clients.
Some of the common data entry services you can outsource are the following:
To understand the importance of accuracy in data entry, let’s begin with this example:
A city treasurer of Oklahoma pressed the wrong expense category while booking transactions. The error caused a public school in Oklahoma to fall short by $2.1 million in property tax revenue.
Imagine losing the same amount of money. For sure, you’ll freak out.
Even a single data entry mistake can cost your business much money. Data entry requires a detail-oriented person to scrutinize every single detail.
Maintaining the accuracy of your data also allows you to come up with accurate reports. This, in turn, can guide you in making better decisions for your business.
Yet, processing a huge volume of data on a day-to-day basis can’t guarantee 100% accuracy. For cases like this, a collective effort is necessary. This is when outsourcing comes into play.
To set your expectations, we’ve listed the benefits and the risks you can get when you outsource your data entry. This will help you determine if your business is ready for outsourcing.
Accurate documents. Rigorous training & screening processes before onboarding data specialists. Plus, a quality assurance specialist to review the output of your data entry team.
Fast turnaround time. Your chosen BPO company will work with you to set a KPI per agent. This is the typical practice in most service providers to ensure achieving targets.
Cost-effective. Spend less because you don’t have to pay for extra for office space, equipment, and other expenses. Plus, labor rates in offshore destinations like the Philippines are also cheaper.
Enhanced efficiency. Your employees will now focus on their core competencies to grow your business.
Security and privacy issues. You have to be careful when it comes to transferring sensitive data about your business. Information leakage might happen and can affect your operations. Make sure to choose a service provider with international information security standards. Certifications like ISO 27001, HIPAA, and PCI DSS are a must.
Less control. Unlike doing in-house data entry, there’s less oversight. To track progress, it is important to maintain communication with your offshore team.
Low-quality service. It can happen, especially when you don’t choose your service provider. Instead of saving costs, you might even have to spend more. To prevent this from happening, partner with a trusted data entry company.
The cost of data entry outsourcing depends on several factors:
To give you more idea about the cost of outsourcing, here is the average monthly salary* of a data entry specialist per country. Take note that the amount stated here is only the base salary. Other factors such as the number of seats, business model, and the unique service rate of an outsourcing company are not yet included.
Philippines: $336 – $440, where $1 = P50
India: $219 – $261, where $1 = ₹76
United States: $1,750 – $2,333
*Based on Glassdoor.com’s average salary
Choosing the right data entry service provider depends on different factors. But before you start, it is crucial to determine first your goal for this project. This way, you can come up with a list of standards that can help you filter the companies out there. Narrowing your list means more time speaking with service providers.
Here are some of the non-negotiable when looking for a data entry service provider:
Knowledge and experience in your industry. Look for a track record on your industry to ensure you won’t get cheated. When a service provider has/had clients from your industry, this means they can do yours.
Provides relevant training and coaching sessions. Training and coaching sessions inspire employees to do better at work. In general, it can result in higher productivity and efficiency.
Quality monitoring. Proper monitoring is necessary to maintain the accuracy and integrity of your projects.
Fair pricing. When you are trying to cut costs, it doesn’t mean you have to compromise quality. In the long run, it can even cost you more. Make sure to choose a partner with competitively-priced and quality services.
Flexibility. Instances like changing processes, installing a new procedure, or hiring/reducing personnel. A good service provider should be able to adjust to your needs.
Good company culture. Great employees perform their best when they are satisfied. Doing repetitive tasks like data entry becomes unfulfilling at times. To make up with this, BPO companies need to step up on the challenge of engaging data entry specialists.
The data entry outsourcing industry will be a US$351.84 million industry by 2023 says Technavio. What fuels it? The constant need to reduce costs and improve operational efficiency.
The majority of the primary end-users of this service are coming from the banking, financial services, insurance, IT and telecom, manufacturing, and healthcare industries.
Some of the famous companies that outsource data entry work are the following:
Xerox. This American global corporation sells digital print technology and services. In 2016, it transferred all its business process outsourcing business, including data entry tasks, to its divestiture.
BOSCH. BOSCH is a German engineering and technology company providing products and services on energy and building technology, mobility, industrial technology, and consumer goods. Aside from its data entry tasks, it also outsources its cell manufacturing operations.
Amazon. Founded in 1994, Amazon is popular in providing services on artificial intelligence, cloud computing, online retail shopping, and digital streaming. It is known for outsourcing many of its business activities including data entry, inventory management, and customer service.
The Philippines is one of the most ideal destinations for data-centric work because of its literacy rate of 95.6%
Despite its global position, the country is transitioning into a major provider of high-level data-centric tasks such as Big Data and Analytics. This only proves that the Philippine outsourcing industry is doing its best to adapt to the fast-changing needs of this society. Businesses worldwide can expect better and upgraded service, only in the Philippines.
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