Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. Despite the pandemic, the market was valued at $232.32 billion in 2020 with an annual growth rate at 8.5% from 2021 to 2028.
This is because more and more countries intend to leverage BPO to enhance their economy. Outsourcing companies now focus more on the following:
BPO Philippines remains as the top outsourcing destination followed by India. However, the business and industry changes. There are emerging markets that want to take a piece in the BPO market.
These are the countries that are becoming an enticing place for businesses to outsource from. This is due to the competitive edge they can offer to global businesses.
Business leaders find top performing and cost-effective solutions to deliver high-value business services. While it still depends on the business’ needs, these are the guiding principles before you consider working in an emerging outsourcing market.
COVID-19 pandemic put a stop to travel and led to more restrictions. However, access to high-demand locales is often taken into account. Additionally, areas of high volatility, political or geographical, can present future challenges to consider.
Performance of agents largely impacts the effectiveness of your outsourced call center. It is a fact that call centers will perform better when their employees are educated, fluent in the desired language like English, well-versed in technology, and are highly skilled.
This plays a vital role to ensure service delivery is smooth and can cater to any business’ requirements. Thus areas that are actively improving sectors across education, utilities, IT, and public transportation are a top priority.
Top reasons to consider is the ability of a location to offer lower operational costs and lower overall cost of entry. However, business leaders also consider healthy economies that can provide highly-skilled workers. This is in addition with quality of life standards to promote retention.
In conclusion you can use this as a guidepost in order to identify if working with emerging markets is a good decision for you.
Emerging markets are inevitable for the worldwide BPO industry. This is actually a good thing for businesses. As this provides lots of options to choose from.
BPO companies in the Philippines remains a top destination when it comes to outsourcing because of the following:
With almost two decades in the industry, we cemented ourselves as a great contributor in the vibrant business process outsourcing industry in the Philippines.
We focus our human resources and infrastructure to remain relevant and competitive during this volatile weather. So we can continuously provide excellent services to our clients across the globe.
Magellan Solutions is ISO 27001-certified and HIPAA-compliant because we understand the growing needs to remain secure with data and information that you entrust with us.
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