How Magellan Solutions Stayed on Top of BPO Philippines Over the Last 3 Years?How Magellan Solutions Stayed on Top of BPO Philippines Over the Last 3 Years?How Magellan Solutions Stayed on Top of BPO Philippines Over the Last 3 Years?How Magellan Solutions Stayed on Top of BPO Philippines Over the Last 3 Years?
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About Us
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
  • #1 SME Call Center Services and BPO Outsourcing Provider in the Philippines
    • Board of Directors
    • Company Overview
    • 24/7 Reservations Call Center
    • Accounting and Finance Operations
    • Applied Engineering
    • Computer Aided Drafting Service (CAD)
  • About Us
    • Application Sent
    • Blog
    • BPO Solutions
    • Accounts Payable Processing
✕
Business Processes Startups Should Outsource But Probably Aren’t
A blog banner by Magellan Solutions titled 12 Creative Use of Predictive Analysis in BPO Philippines
12 Creative Use of Predictive Analysis in BPO Philippines

How Magellan Solutions Stayed on Top of BPO Philippines Over the Last 3 Years?

A blog banner by Magellan Solutions titled How Magellan Solutions Stayed on Top of BPO Philippines Over the Last 3 Years?

A blog banner by Magellan Solutions titled How Magellan Solutions Stayed on Top of BPO Philippines Over the Last 3 Years?

Let’s take a quick look at how Magellan Solutions managed to be consistent at the top spot of BPO Philippines over the last 3 years.

Magellan Solutions will celebrate its 18th year as one of the best in the BPO Philippines for small and medium enterprises (SMEs).

 

Many start-up companies that outsource to Philippines trust Magellan Solutions because of the flexibility of the service. 

 

On top of that, it is actually harder to make it at the top of BPO companies in Metro Manila on a yearly basis. 

 

It is because there’s a lot of newly established outsourcing companies every year. All these companies aim to provide the best possible solution for their clients.

 

With this in mind, let’s check out what processes Magellan Solutions has to take in order to consistently remain in the top for the past 3 years.

 

We will also show you the top BPO Philippines from 2019 to 2021.

Top BPO Companies in Philippines 2019

1 Helpware

2 Flatworld Solutions

3 Fusion BPO Services

4 Magellan Solutions

5 Premier BPO

6 KMC Solutions

7 WNS Global Services

8 Unity Communications

9 AnswerFirst

10 Teletech

 

Magellan Solutions gained the 4th spot in the 2019 top BPO Philippines. It is worth noting that the top BPO company (Helpware Inc) is just 5 years in the operation. 

 

Meanwhile, Flatworld, Fusion BPO and Magellan Solutions have been operating for more than a decade. 

 

It goes to show how easy it is for newer call center companies to gain top spot because of their innovative operation.

 

Qualities of a Successful BPO Company

Here are the qualities we think every successful BPOs should have:

1. Effective Communication and Interpersonal Skills

Phone calls or other forms of communication are often the first point of contact between a client or a prospect, thus a BPO’s communication skills must be exceptional.

In order to successfully leave a lasting impression on the client, the staff of a BPO company undergo extensive training to improve their contact and communication skills. While they may be able to persuade the listener to see things from their point of view, they must also be skilled at generating leads.

2. Problem-solving abilities that are both immediate and creative

To receive answers and solutions to your difficulties, you turn to a business process outsourcing company (BPO) to outsource your work.

The executives should be able to respond to your questions in a timely and effective manner, and they should be able to provide you innovative solutions. When you need them, you can always count on a proactive team of BPO professionals to be there for you. Whether it’s a utility call center or any other type of service provider, the client should be able to put their trust in them.

3. Quick and Effective Solution Provider

Delays and lingering are detrimental to your brand’s success. A customer will never wait for your response and will instead choose to switch brands. In order to provide the finest service to your consumers, it is critical that the BPO Company responds quickly and efficiently on your behalf.

For example, an ecommerce call center must provide a rapid solution to buyers and clients, or else your company will experience a decrease in sales. Maintaining customer loyalty is an essential goal, and only a good partner can assist you in doing it.

4. Ease of Dealing with High Pressure

All business process outsourcing (BPO) companies should be able to maintain a calm attitude when dealing with a large amount of work. Occasionally, procedures become too demanding, putting enormous strain on the personnel to manage multiple segments and ensure a continuous workflow flow.

For example, financial services outsourcing is a difficult task, and the need to provide flawless results and reports can put a lot of strain on the team’s ability to work together. An outsourced business process company, on the other hand, should be able to manage any circumstance with ease and wit.

5. High Work Quality

A BPO Company is chosen because you want to remove the strain from your in-house team and because you require superior outcomes from executives that have years of experience in the industry. A BPO always hires the most qualified individuals from all around the world, ensuring that your work is free of quality anxiety and in compliance with international standards.

Because of the professional skill set of BPO personnel, outsourcing becomes even more trustworthy and worthwhile. You may expect excellent results whether you are outsourcing financial services or simply conducting phone calls.

6. Reasonably priced.

When hiring a business process outsourcing company, always ask about the charges and fees, and make sure that they are within your budget.

You would never want to jeopardize the financial stability of your company, which is why you should look for a BPO that provides value for money. Call centers and business process outsourcing (BPOs) should also be able to provide customized services that may be tailored to meet the specific needs of each client. It’s always a good idea to have a thorough chat with the service provider before signing any contracts with them.

 

Which are the most outsourced business tasks?

Although outsourcing entails paying someone to complete a task on your behalf, there are some things that you should avoid outsourcing at all costs. Philippines, among other countries, is one of the most often outsourced countries for a variety of jobs.

Because of economic conditions, there are many people with college degrees who are forced to work as customer service representatives; the level of excellence is, without a doubt, astounding. Not to mention the cost savings, office space savings, training expenses, and tax savings that result from the fact that the same work in America gets paid more than the same position in Philippines or some other outsourced countries. However, there are some outsourced business jobs that are already available on the market.

One of the most outsourced company tasks in the world is customer service, which is also known as “phone center.” Those who do it are glad to do it since outsourcing pays more than the country in which they live.

Accounting is the second most frequently outsourced position after IT. Because there is a defined approach that specialists all over the world are familiar with, it is simple to outsource this activity and obtain the same outcomes as in-house staff. That this duty is the most straightforward to outsource is because the majority of specialists are trained in American accounting practices, which makes the process simpler.

Web design is a task that is outsourced. There are a large number of web designers and team web designers that are extremely experienced in web design and who also give services such as website templates to their clients.

Computer programming is another corporate operation that can be outsourced. Programming projects such as a message board, calculator, or database is a frequent activity for a computer programmer to perform.

Manufacturing is one of the most common tasks to outsource. Outsourcing accounts for 70% of manufacturing in the United States. The costs of social security, health insurance, and risk management are the primary reasons why this percentage is larger than that of certain other outsourced jobs.

For everyone, research and development is a time-consuming work; therefore, in order to free up a significant amount of time, this task is outsourced. Researching involves everything, from customer demographics to financial studies to medicinal studies and anything else that a company needs to know in order to progress further in its development.

 

Magellan Solutions’ Actions To Remain as a Top BPO Manila Philippines

The general program of Magellan Solutions in 2019 is to introduce as many BPO services as they can. So, they created programs in data management, eCommerce, and omnichannel.

 

On top of that, they also made several services in the 3D industry such as CAD outsourcing services.

 

Of course, inbound and outbound call center services are still their cream of the crop. In fact, most of their clients saw a 40% increase on their inbound sales conversion rate.

 

Magellan Solutions also participated in some international conventions to improve their business processes and technology solutions.

 

During the second quarter of 2019, they took part in ConnecTech Asia 2019 in Singapore. 

 

This convention aims to enhance call center technologies, data transfer processes, business continuity approach, and security measures.

 

Participation of Magellan Solutions in these international events open up many opportunities for possible partnership. 

 

Hence in the last quarter of 2019, they opened a new call center office to accommodate their growing list of SMEs partners.

 

The management also feels that healthcare BPO will become a trend in 2020 because of the worsening situation of the new coronavirus. 

 

As a result, they improve their HIPAA compliant protocol to provide better service for their business clients.

 

Top BPO Companies in Philippines 2020

1 Teletech

2 Magellan Solutions

3 Global Sky

4 KDCI Outsourcing

5 Propelrr

6 Loft

7 Main Source 365 Tech

8 D&V Philippines

9 TaskBullet

10 7th Media Digital

 

The efforts of Magellan Solutions in 2019 resulted in inching two spots to gain the second place in the top BPO companies in Philippines 2020.

 

Meanwhile, the 2019 top call center company (Helpware) is not even on the list. It shows that more mature companies can sustain their position compared to newer companies.

 

During the early part of 2020, the country was hit by the COVID-19 pandemic. As a result, many organizations stop operating including some call center companies.

Magellan Solutions’ Actions To Remain as a Top BPO Manila Philippines

The management reacted quickly after the government announced a nationwide lockdown. 

 

They started providing working tools for their work-from-home employees just after a month of lockdown. 

 

Transition from an office set up to remote work is not as smooth as anyone can imagine. But Magellan Solutions management assisted all their agents all throughout the process.

 

On top of that, they also provide internet incentives to alleviate the workload of their agents.

 

Meanwhile, for those who don’t have the ability to work on their home, they provided a staff house with free accommodations and shuttle service for easy transportation.

 

As a result, 80% of their account becomes fully operational just a couple of months after the transition. 

 

To top it all off, the organization sustains the number of clients they’re getting monthly which add up with their growing international business partners.

 

Top BPO Companies in Philippines 2021

1 Magellan Solutions

2 Six Eleven Global Teleservices

3 Cloudstaff

4 Infinit-O

5 Support Services Group

6 HireSmart Staff

7 AS White

8 Helpware

9 Office Partners 360

10 Teletech

 

Their great response towards the pandemic crisis gives Magellan Solutions the edge over other BPO companies. 

 

Thus, they gain the top spot of Top BPO Companies in Philippines 2021. One thing to emphasize here is how erratic the list is from top to bottom.

 

In fact, no other companies remain in the top 5 for over 3 years except for Magellan Solutions.

Magellan Solutions’ Actions To Remain as a Top BPO Manila Philippines

Transitioning from office work to work-from-home is one thing, but sustaining it for a couple of years is another.

 

It’ll be hard to maintain the quality of work if there’s very minimal supervision, especially in the call center industry. 

 

That’s why trainers implement weekly coaching and training through online meetings. This way, agents can still maintain their excellent quality even with minimal supervision.

 

Magellan Solutions also provides monthly supplies that will protect agents from COVID-19 such as face masks and alcohols.

 

On top of that, they also create stricter health protocols to ensure the safety of agents working in the office.

 

Finally, one of the problems faced by BPO companies is the rise of the attrition rate. According to a recent study, the 2020 turnover rate grows up to 45%.

 

It means BPO companies have to make a better effort to keep their agents as it might be a big issue if they have tons of clients but no agents to work on it.

 

Good thing Magellan Solutions managed to maintain their 18% attrition rate. They did this through connecting with their agents.

 

Fred Chua, the CEO of the company, has a monthly Town Hall meeting to address issues concerning their agents.

 

It makes the decision making easier as everyone in the organization is involved in the solution. As a result, agents are happier and turnover rate is also lower.

 

Conclusion on the Top Companies of the Business Process Outsourcing Industry in the Philippines

Magellan Solutions has been a constant top 5 of bpo companies in the Philippines for over a decade now. 

 

The management always finds a way to provide solutions for every challenge with or without the pandemic.

 

On top of that, success of the organization is the combination of nurturing their business partners and taking good care of their agents.

 

Maturity is also a big factor when it comes to sustaining their position on the top spot. 

 

Having a couple of  decades experience ensures that management have knowledge when it comes to outsourcing industry and supporting their employees.

Ready to Partner Up with One of the Best Outsourcing Companies in the Philippines

If you  are a small or medium business looking to outsource your call center service then go to Magellan Solutions. 

 

We have more than 18 years of experience providing service for SMEs from different industries.

 

Here are some contact support services we offer:

 

  • 24 7 Answering Service
  • Phone Answering Service
  • Customer Support Outsourcing
  • Outsourced Technical Support
  • Multilingual Call Center Services
  • Lead Generation Services
  • Cold Calling Services
  • Outsource Telesales

 

We are an ISO certified BPO company that strictly follows a high standard of service from recruitment to on-boarding process. 

 

Besides that, we guarantee a fortified protection for your data. Our tech support team has different security protocols to prevent online breaching.

 

Our Business Developers can help you in setting up your key performance indicators (KPI). KPIs will guide you and monitor the progress of your business with us.

 

We also offer guaranteed flexible pricing options based on several factors like service and number of agents you need. Magellan Solutions understands that start-up businesses have limited funds in outsourcing services.

 

Contact us today and get a free 60-minute business consultation. Please fill out the contact form below.

TALK TO US!

Contact us today for more information.

    You can also contact our numbers:

    Toll Free:1 800 371 6224
    US:+1 650 204 3191

    UK:+44 8082 803 175,
    AU:+61 1800 247 724

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Magellan Solutions
    Magellan Solutions

    Related posts

    problems small business owners face banner
    January 15, 2023

    Outsourcing for Small Business Owners: Outsourcing Problems and Finding the Right Partner


    Read more - Outsourcing for Small Business Owners: Outsourcing Problems and Finding the Right Partner
    10 Hidden Benefits of Outsourcing No One is Telling You About banner
    November 16, 2022

    10 Hidden Benefits of Outsourcing No One is Telling You About


    Read more - 10 Hidden Benefits of Outsourcing No One is Telling You About
    blog banner for Should You Or Should You Not Outsource Data Management Services?
    August 11, 2022

    Why You Need to Outsource Data Management Services


    Read more - Why You Need to Outsource Data Management Services
    Rise of Underground BPOs Banner
    August 4, 2022

    Rise of Underground BPOs: Risks and What You Need to Look for to Avoid the Traps


    Read more - Rise of Underground BPOs: Risks and What You Need to Look for to Avoid the Traps
    statistics on the philippine bpo industry banner
    August 1, 2022

    2022 Latest Report: Statistics on the Philippine BPO Industry


    Read more - 2022 Latest Report: Statistics on the Philippine BPO Industry
    telemarketing solutions call centers banner
    July 27, 2022

    Telemarketing Solutions Call Centers Can Offer You


    Read more - Telemarketing Solutions Call Centers Can Offer You

    Magellan Solutions Outsourcing, Inc

    California – USA (West Coast)
    100 Old Country Road Suite H, Brisbane, CA 94005, United States

    Florida – USA (East Coast)
    1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC
    PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City,
    Metro Manila 1552

    Philippines – APAC
    8th flr, Centris Cyberpod 5
    ETON Loop A, Diliman,
    Quezon City,
    Metro Manila 1103

     

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    INDUSTRIES


    Outsourcing for Legal Process BPO

    Outsourcing for HR Services BPO

    Outsourcing for eCommerce BPO

    Outsourcing for Real Estate BPO

    Outsourcing for 3D Service BPO

    Outsourcing for Mobile App BPO

    Outsourcing for Healthcare BPO

    Outsourcing for eServices BPO

    Outsourcing for Education BPO

    Outsourcing for Insurance BPO

    Outsourcing for Telecom BPO

    Outsourcing for Retail BPO

    Outsourcing for Travel BPO

    CALL CENTER OUTSOURCING & BPO SERVICES


    24 7 Answering Service

    Omnichannel Contact Center

    Customer Support Outsourcing

    Multilingual Call Center Services

    Lead Generation Services

    Cold Calling Services

    Interactive Voice Response System

    Staff Leasing

    Back Office Services

    Community Moderation Services

    Virtual Assistant Services

    QUICK LINKS

    About Us
    Sample Call Recordings
    News & Blog
    Resources
    Our BPO & Call Center Facilities
    Message from the CEO
    Privacy Policy

    ASSOCIATIONS

    Black and white Supplier Clearinghouse CPUC Certification Logo
    black and white philcall logo
    black and white Philippine Australia Business Council logo
    Black and white IBPAPlogo
    Black and white CCAP logo

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
    .
    SettingsI ACCEPT
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
    _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
    _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
    _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    Powered by CookieYes Logo