The outsourced customer care services are witnessing steady growth. It is being expected to surpass USD 110 billion by 2024. This was being reported by the Global Market Insights, Inc.
Omni-channel retailing has become a growing trend. Businesses get to mark their presence across many channels:
These channels empower the users and boost their confidence through customer service.
Businesses face challenges due to the lack of expertise. As a result, they focus on choosing a partner with extensive experience in the industry.
Factors that you think may hinder the outsourced customer care services:
We counter all this with:
The Philippines has the top spot for business English skills. This is according to GlobalEnglish Corporation. This is because at least 90% are English speakers in the country. It has become a great advantage in the Philippine outsourcing industry. There are also many Filipinos who speak other spoken languages in the world.
Cutting costs is one of the most common attractions. This is one of the many reasons why industries decide on offshoring their operations. The pricing for staffing offshore is also cheaper. This is in comparison to business process outsourcing.
The government has been an integral part of the BPO success in the country. It has backed the industry up for over 25 years already.
Looking for an outsourcing location? Do you need up-to-date technology and a rich talent base? The Philippines could be on your top list!
Fill out the form below to get a free 60-minute consultation.
Contact us today for more information.
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