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Home | Blog | Why You Should Not Hire Lawyer And Instead Outsource Legal Call Center Services?

Why You Should Not Hire Lawyer And Instead Outsource Legal Call Center Services?

By Yelyna

Updated on June 4, 2024

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Why People Are Choosing To Outsource Legal Call Center Services

Legal issues exist all over the world. However, the severity of the problems varies depending on where you are.

Some of the most common legal problems are related to money, housing, and debt.

The World Justice Project conducted a study. According to their findings, it was concluded that at least one out of four people said their legal issues were so bad that they ended up having physical or mental distress. Moreover, one out of five people said they lost their jobs or homes because of legal problems.

According to a survey, over 50% of US citizens claim to have had a legal issue within the last two years. Simply put, there is an obvious need for lawyers.

But despite the apparent need for legal counsel, 77% of those with legal issues did not get a lawyer.

This leaves us all with the question of ‘why?’


What are the reasons we can give to answer your ‘why’?

Magellan Solutions believes the currently tight, post-pandemic labor pool of trained, quality legal intake professionals is hard to come by. As a result, law firms are turning to outsourcing their intake, receptionist, and onboarding services.

So why outsource your legal phone calls?

Overpriced Lawyers

Many American citizens don’t have the budget to hire a lawyer. Depending on their specialty and experience, lawyers may cost $500 an hour. Even simple cases usually cost up to thousands, just considering legal fees. On the other hand, other more complex issues can cost three times higher than the price of a small island.

Lawyers have an extreme reputation for being pricey. As a result, people assume that hiring lawyers automatically falls out of their budget. Because of this, they don’t even give the option a second thought.

For this reason, more and more attorneys choose to move towards a flat fee system.

Meanwhile, some lawyers hesitate to gravitate towards a flat fee pricing system. This is because they fear that they may cut themselves short for the work they put in.

However, it is believed that flat-fee pricing is the expected future of law firms.

Lawyers Lack Transparency

According to market research done by our team, lawyers have terrible reputations for a lack of fee transparency. Generally, people fear when faced with the final bill being handed over to them. As a result, they avoid entirely getting an attorney.

Furthermore, clients feel their attorneys have little empathy for their situation. Their worry about how lawyers will bill them overshadows their trust. This worry sometimes becomes anxiety when they lack control over the final cost.

We can help replace that anxiety by laying all our prices down for collecting a document using legal document automation software. Through this, we can transparently create an attorney-client agreement even before the end of your first consultation.

Lastly, our legal teams guarantee to help merge whatever data from your matters and contacts. It is then auto-filled directly into a contract with our automation software. With the fee laid out from the very beginning, you’ll win your client’s trust and abolish the need for anxiety surrounding the final bill.

Access to Free Legal Advice Online

Legal self-help websites provide an extensive collection of legal information, all for free. However, self-help is not precisely a legal representation. It also does not constitute expertise in the law.

But it is understandable why consumers might consider the free alternative more than paying a lawyer.

Ultimately, a personalized approach to legal problems is much more valuable than a free alternative or a lawyer. What good could being free be if it can’t adapt to your needs? And even with a capable and learned lawyer and attorney, if they cannot connect emotionally, it’s not good either.


You have the right to outsource!

The processes of legal research and answering phone calls for law firms vary according to the country and the legal system involved.

Contact us today and learn about the legal process in the Philippines!

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      Why You Should Not Hire Lawyer And Instead Outsource Legal Call Center Services?


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