Outsourced Debt Collection Call Center Can Help You Recover Outstanding Debts Faster

Tedious processes of going after delinquents who owe you money is quite time-intensive. When you do this in-house, it can incur a lot of expenses, not to mention frustrating and distracting. This is where a debt collection call center becomes a great help. 

Outsourcing debt collection agency is like getting a dedicated team to recover outstanding or past due payments. These services range from goods and services. It also varies from account to account. 

Call collection agency staff use any available information or obtain new contact information to reach and recover outstanding balances.  

Call Collection Agency is Great For the Following

When you get the services of a credit card collection process in BPO, this third-party provider can do the following for you:

1. Monitor accounts to identify outstanding debts
2. Investigate historical data for each debt or bill
3. Find and contact clients to make follow ups about their overdue payments
4. Tale actions to encourage timely debt payments
5. Resolve billing and customer credit issues
6. Update account status records and collection efforts
7. Report on collection activity and accounts receivable status

3 Cs of Debt Collection Call Center Operations

Depending on your third party provider, how they operate varies. But the usual are the following:

Contact

Outsourced staff will contact as many debtors as possible

Convince

BPO companies’ debt collection processes have protocols to convince as many debtors as possible to begin repayment

Collect

The goal of your outsourced debt collection agency is to collect the largest possible percentage of each outstanding debt

How Cloud Communications Platforms Improves Debt Collection Call Center Operations

Your third party provider uses various tools and software to ensure processes involved in debt collection works for your advantage. One of these is cloud communications platforms. 

The use of cloud-based communications tools boost productivity by eliminating mundane tasks like manual dialing and organization of call lists. 

One example is the use of predictive dialers. This way, each dial ensures you can skip voicemails and easier to reach debtors live. 

This is also good for update and reports analysis. You can also compare collection rates between different teams or agents. Here you can get a clear overview of each agent’s performance, status on each debtor, and overall team performance. 

These platforms are easily accessible anywhere in the world. 

Why Credit Card Collection Process in BPO Is A Good Strategy For You

Establishing a working process in going after debtors, hiring additional staff and training them, and the needed equipment costs too much. When you outsource these specific tasks, you free your business of these hassle. 

Most importantly, you get these excellent services on top of saving costs:

1. Leverage the Winning Man-Machine Strategy

As stated, debt collection is sensitive yet time-consuming. Debt collection call center has an established process to do this efficiently. Consistent service and strengthen compliance to financial standards. 

Through their tools and infrastructure, you are assured every system in place is to get the best results. 

2. Proficient Call Collection Agency Staff

Outsourcing in the Philippines gives you the ability to get the services of proficient debt collectors. Here you can get a team of debt recovery specialists who are experts to hit collection targets on time. 

These agents are excellent communicators, understand contexts, and can converse in a professional manner. They become a true extension of your business and aim to extend the same work ethics while efficiently doing their job for you. 

3. Get the Services of a Compliant Provider

Monetary matters often require the highest level of security. You must get a partner that knows the ins and outs of the US financial industry. Not to mention, they must comply with the necessary financial regulations. 

You should also zero in on PCI-DSS certification and ISMS compliance. 

Magellan Solutions is Your Debt Collection Call Center Partner

Our 18 years in the service further strengthens our debt collection strategies. This is to ensure we can get the best collection rates for you. 

Our agents are well equipped with the necessary knowledge and skills to make them proficient in providing the services you need. We use cloud-based platforms to ensure our processes remain efficient. 

Magellan Solutions bears PCI DSS certification, is ISO 27001-compliant. We are GDPR and HIPAA-compliant as well. This is our proof to show we provide excellent debt collection services on top of the highest security protocols there are. 

Contact us today and let us help in your debt recovery strategy. Fill up the form below!

TALK TO US!

Contact us today for more information.