How to Outsource Your Back Office Service in the Philippines?

Published by Magellan Solutions at September 1, 2021

Looking for a back office outsourcing company to assist you? Here’s how you can get one.

For SMEs, a 24/7 and full back-office operations are no longer impossible in today’s digital environment all thanks to BPO companies in the Philippines.

If you are not yet subscribed to a BPO company, consider the pressure to provide faster service while meeting increased customer expectations and lowering costs has multiplied.

But where do you begin? We have some answers.

Why Outsource in the Philippines?

For good reason, back office outsourcing services in the Philippines is one of the most popular services and countries for firms all over the world to outsource to.

From creative firms to call centers, digital marketing, IT, accountancy, and more, the country offers a wide range of low-cost services.

As the Philippine economy continues to grow to its peak. Back office process outsourcing is also one of the most beneficial services that contributes to the growth of the economy especially in a market full of competitors.

Furthermore, here are 5 reason why outsourcing back office services in the country is a great opportunity:

High English Proficiency and Neutral Accent
Cost-effective Labor
Highly Skilled Workforce
Strong Western Cultural Match
Government Support and Favorable Policies

With all of these considerations, you’re most likely on your way to the following stage of your decision-making process, which is to look for what services to outsource and good outsourcing businesses in the Philippines.

Outsourcing Your Back-Office Needs to a PH BPO

Did you know that 57% of businesses are outsourcing back office work because it helps them focus on core processes. That means there is a huge demand for outsourcing even during the pandemic.

But what about the other 43%? Well, most of their problem is that they don’t know where to begin. So here is the step-by-step in becoming partners with your chosen outsourcing back office support company:

Know Your Needs

To get the most out of your outsourcing partner, you should determine which services in your work area you require assistance with.

It will also allow you to save as much money as possible. You won’t have to pay for extra charges if your internal staff can manage certain activities more successfully.

For example, if you require more assistance with IT than with accounting, prioritizing the former will be a more rational decision than spending more money outsourcing both activities.

Decide why you want to outsource to the Philippines. Begin by asking yourself the following questions:

What tasks are you outsourcing?
Is it the best solution?
What are your standards and expectations?
How much is your budget?

It is critical to remember that outsourcing is not a one-size-fits-all solution, which is why you must define expectations and communicate clearly with your potential partner.

Define Your Requirements

After recognizing why you need outsourcing, it is time to define your requirement.

Back office activities are not all created equal. When it comes to quality standards and the precise duties that they entail, they have distinct criteria.

For example, if you want to outsource human resources, you may not need to add payroll if you already have software that manages the process affordably and quickly.

Similarly, having a third party handle administration does not automatically imply that you need assistance with procurement and purchasing.

Having a clear concept of your expectations will help you acquire more accurate prices and locate the best solution for your needs. Also don’t forget to keep paperwork that describes your quality expectations.

Choosing and Connecting to Your Chosen BPO Partner

After you’ve answered the preceding questions, you can begin looking for BPO partners. Create a shortlist and select the best vendor based on the following criteria:

Technical expertise
Talents and skills
Technology being used
Passion for meeting your needs
Experience in handling complex tasks

The length of time a BPO firm has been in business is a good place to start.

The longer a company has been in the industry, the more experience it has.

As the recruiting organization, you can inquire, “How long have you been providing BPO services?” “What kinds of services do you provide?” and “How did you service companies like mine?”

Experienced outsourcing firms have a better understanding of your requirements and how to meet them.

Additionally, the provider’s reputation will be critical in your search. You don’t want a partner who fails to meet deadlines or is disrespectful to your employees or customers.

You can study the supplier and the comments of their clients using platforms like GoodFirms, Google, and Clutch.

Once everything is settled you can start and leave a message on their email address or call them.

Understand Legal Requirements

A major worry when outsourcing is establishing whether or not the vendor is in compliance with any applicable rules and regulations.

This might be especially difficult if your partner lives in a different nation with distinct rules. That is why, before making the move, you should be well aware of all of your legal obligations.

Local regulations governing minimum wage standards, tax statuses, and data protection policies should be a great place to start your research.

Remember that they do not always take into account who is doing the work. In the end, how processes are handled is the responsibility of your own company.

Cost

Before you do anything else, you must decide how much money you want to invest.

When negotiating with a supplier, make sure to convey your budget properly so that they can design a pricing model that meets your demands.

Anyway, a variety of factors determine how much an outsourcing business will charge for their services. This includes the following essential components:

Reputation
Scope and speed of services
Experience and skill level
Portfolio and work history
Ease of working together

Needless to say, all of these qualities are critical for a fruitful collaboration.

Keep them in mind when deciding whether a particular seller is worth the money or whether you need to move up a level.

The Premier BPO Company in the Philippines

Magellan Solutions is the leading SME-focused BPO among all outsourcing companies in the Philippines

With over 18 years of industry experience, we offer high-quality customer service support and call center services. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.

At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. We make sure that our agents have all the necessary tools, equipment, and knowledge to serve customers.

We believe that progress shouldn’t break your bank, so our services remain flexible and competitive.

Contact us now, and we will discuss with you how we can help your business succeed. Complete the contact form below and talk to us for free!