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Home | Blog | 3 Industries That Need Multilingual Call Centers

3 Industries That Need Multilingual Call Centers

By J. Saenz-Key

Updated on June 3, 2024

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Industries Which Benefit from Multilingual Call Center Services

Call center services are all about providing services tailor-made for every business. Call center providers aim to maximize their efficiency by identifying their clients’ needs, and making constant innovations to further fulfill the clients’ requirements in order to help them meet their goals.

As businesses continue to evolve, so do service providers. Now, aside from customer services and tech support services, call center providers have significantly expanded their range of services to cater to more than customer experience. Outsourced call centers now offer services from virtual assistants to lead generation, among a few.

What are Multilingual Call Center Services?

Multilingual call center services provide assistance in multiple languages to maximize the efficiency of communication for businesses of all sizes. Equipped with agents with an excellent grasp of both native and foreign languages, these call centers specialize in reaching out to multilingual and multicultural customers, in an effort to transcend cultural and language barriers, effectively extending the reach of your business.

While relatively young in the industry, call center interpreter services prove to be an effective tool in maintaining customer satisfaction and loyalty, as language and cultural barriers are often in the way of effective communication, especially in areas of the world where English, the universal language, is neither familiar nor encouraged.

Open to businesses of every scale, telephone translation services are more than entertaining queries and making a sale in a different language – it’s effectively opening lines of communication to a different level, in a way that legitimately proves your customers’ importance to you and your business.

While suited to entertain every business, there are industries that benefit so much from this service. Let’s take a look at businesses who could thrive with the assistance of multilingual call center services:

eCommerce Industry

The eCommerce industry has been experiencing exponential growth in the past few years. Due to the rise of the internet and the digitization of almost everything from retail to money transactions, it’s safe to say that eCommerce and its rapid global reach could very well benefit from a multilingual call center service.

eCommerce prides itself on being accessible from every part of the world, which eventually warrants a customer service that goes beyond cultural and language barriers. A reliable multilingual customer service would effectively smooth out communications from anywhere in the world.

Tourism Industry

The tourism industry is gradually making a comeback as restrictions due to the pandemic are lifted. Just like eCommerce, the tourism industry is just as globalized, and its international reach in terms of both its suppliers and its customers could benefit from having multilingual customer services to bridge the gap in language, culture and communication.

Finance Industry

Almost everything is powered by finances, making the finance industry one of the biggest industries with the widest reach. Both businesses and consumers have financial transactions beyond their country of origin, which they conduct in many different parts of the world as they go. It’s important for financial establishments to remain accessible to their clients anytime, anywhere, as well as to be able to cater to businesses and clients of all backgrounds.

Especially in countries with minimal use of English, it is important to keep the communication lines open in any language. Banks, e-wallets and payment apps could greatly benefit from translated customer services so that they can cater to clients everywhere in the world, from any part of the world.

Take Things A Step Further

As your enterprise grows, so does your reach. Establish a great relationship with your customers all over the world by making your services accessible to them in ways that recognize their language and their culture. 

SMEs are also recommended to take their businesses to a global scale. Acquiring a reliable multi lingual customer service for small businesses to effectively reach out to customers from different cultures will definitely create an image of courtesy and awareness for your business, as well as guarantee customer loyalty and satisfaction.

Put Your Business’ Best Face Forward to the World

Contrary to popular belief, it’s not just larger scale businesses that can acquire call center services for their operations. Nowadays, SMEs are advised to acquire a reliable call center service provider for their business needs, with terms and services custom fit for their industry and business size.

Magellan Solutions is an ISO-certified multi language call center service provider for SMEs, with more than 15 years in the industry. One of the pioneers in multilingual call center services in the Philippines, we specifically cater to smaller and mid-sized enterprises. 

We pride ourselves with our well-trained, multilingual agents and wide selection of languages to cater to all your clients from around the world. We guarantee fluency, accuracy and secure data privacy for all your information.

Take your business further with top-tier multilingual call center services. Want to know more about our multilingual services? Contact us now.

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      3 Industries That Need Multilingual Call Centers

      J. Saenz-Key

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