Outsourced Technical Support For SMEs Pros And ConsOutsourced Technical Support For SMEs Pros And ConsOutsourced Technical Support For SMEs Pros And ConsOutsourced Technical Support For SMEs Pros And Cons
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About Us
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
  • #1 SME Call Center Services and BPO Outsourcing Provider in the Philippines
    • Board of Directors
    • Company Overview
    • 24/7 Reservations Call Center
    • Accounting and Finance Operations
    • Applied Engineering
    • Computer Aided Drafting Service (CAD)
  • About Us
    • Application Sent
    • Blog
    • BPO Solutions
    • Accounts Payable Processing
✕
blog banner for Multilingual call centers bridge the (language) gap in so many ways. Find out which businesses need them here:
3 Industries That Need Multilingual Call Centers
blog banner Choosing Quality Phone Answering Services for Your Business
Choosing Quality Phone Answering Services for Your Business

Outsourced Technical Support For SMEs Pros And Cons

blog banner for Outsourced Technical Support For SMEs Pros And Cons

blog banner for Outsourced Technical Support For SMEs Pros And Cons

These are the pros and cons of outsourced technical support that you should know

In the modern business landscape, outsourced technical support is a necessity. Nowadays, IT outsourcing often involves the following:

  • Software development, 
  • Remote e-commerce processes
  • Data management
  • Application design, development and maintenance
  • Cloud and networks management
  • Overall support services
  • Disaster recovery

The challenge however, is not all businesses have the same capability to access experts, assets and resources. This is where outsourcing technical support for small business comes in. 

In fact, a lot of outsourcing providers cater to startups and SMEs when it comes to their IT outsourcing service. This strategy is often used to fill the gaps in the whole processes involved in information technology.

Technical support services for SMEs allows an enterprise to incorporate services and experts into their operations and infrastructure. This enables you to stay efficient and up to date with cutting edge technology. 

All these while keeping your data and information secure, of course with the right partner.  

 

Pros and Cons of IT Outsourcing Service

Of course, outsourced tech support is not the “panacea for all” type of thing. It has its own pros and cons that you should be aware of. By knowing this, you will know what to do in order to maximize the pros and minimize the cons.

 

Pros Cons

Ability to focus on core competencies

Having a remote team ensures competent support to your in-house team. As they no longer have to cover for tasks that they have lack of expertise. 

This in turn will improve their efficiency and will maximize their time to do what they do best for your business. 

Loss of control

This is a valid concern that you can minimize as long as you know what your requirements are. 

Outsourced technical support does not have to involve the most important part of your IT. It can only stay as support and you have the power to set their access to your core data and information.

Access to cutting edge technology

Rapid improvements in technology can make any skills easily obsolete within a span of a few years. 

That is why investing too much for training of a full time staff for a specific technology or system may not be smart in the long run.

Less flexibility

This may be affected by lack of foresight on what you should outsource and what should stay in-house. 

Thus knowing your requirements beforehand is a must. 

Increase flexibility

Companies must have the ability to easily adapt to changing business landscape and market.

Outsourced tech support provides the ability to tap into various resources, skills and capacities.

Questionable savings

It is a fact that you can save 50% on operational costs once you outsource. You can easily do the math here and make a comparison to prove it. 

However, it becomes questionable if you want to get as much as 70% without a deep understanding of how outsourcing really works. 

Cost savings

A lot of businesses opt to restructure and downsize to stay competitive in their market niche. 

For example, IT help desk outsourcing provides them with much leaner overhead structures.

Risk of being held hostage by the third party provider

A reliable outsourcing provider opts to choose for sustainable projects.

Like with Magellan Solutions, we focus on the project’s sustainability, regardless of size and duration of the project.

This means there is growth in the partnership for both parties. SLA and contracts will help ease this con. 

Job security for in-house staff

Outsourced staff have an understanding that they are only employed within a limited time as stated in the SLA between your company and the third-party provider. 

This does not jeopardize your business’ reputation and you don’t have to drop your in-house employees whatever the situation may dictate. 

In fact, it helps them to effectively adjust in demand fluctuations while staying focused on their core responsibilities. 

 

Top Five Benefits of Short-term Contracts and Long-term Contracts of Technical Support for Small Business

Outsourcing can get flexible however you want. With this in mind, here are the benefits of short-term contracts and long-term contracts. 

Short-term Contracts Long-term Contracts

1. Lower operating costs due to lower cost structure with 9% reduction in cost through this strategy.

1. Improved business focus as it will help you target core issues and improve on them instead of wasting your time on non-core IT functions. This lessens the need to use management resources and experts and just leaves it to outside resources with the right expertise

2. More capital funds as investments are realigned from non-core functions to the most important processes. It also improves financial measurements by elimination of capital investments on non-core activities.

2. Access to world-class experts as extensive and knowledgeable staff can work for you without the recruitment and retention effort that you have to go through.

3. Cash infusion as all equipment, facilities, and licenses in current operation have values and are not stagnant, maximizing all resources.

3. Accelerated benefits as it can help you gain the anticipated benefits of having an outside support augment your IT operations. 

4. Access to new resources as you can expand your operations into a different geographic area. This means the ability to utilize what it can offer such as wide talent pool, tech, and best practices.

4. Shared risks because when you outsource you become more flexible, dynamic, and have a better ability to adapt to changing opportunities and challenges. 

5. Better overall IT management as it can help your outsourced team to focus on areas where you have out-of-control IT function.

5. Free resources for other core purposes that provide greater return to the business and in serving the customers.

 

Signs that You Need to Outsource Technical Support Services for SMEs

If you are still on the fence about IT outsourcing service. Examine your business if you have the following telling signs that you need this strategy.

  • There is an obvious decrease in your overall efficiency, processes and projects are taking longer than usual, customer services and issues are not resolved, and longer system downtime
  • There is a high frequency of security problems and resolution is at a much lower pace. Also there is difficulty in cybersecurity resolutions that leads to inefficient downtime
  • You don’t have IT staff with the right expertise within your ranks and mismatch of skills such as experts handling irrelevant tasks
  • Substandard customer service resolution that leads to low CSAT scores
  • Lack of monetary resources to invest in sophisticated cybersecurity infrastructure that leads to inefficient performance and processes
  • Recruitment of IT staff and experts becomes time consuming and expensive

 

Why Choose Magellan Solutions For Your Outsourced Tech Support

We have 18 years in the business and one of the premier BPO companies in the Philippines that provides excellent IT outsourcing service for startups and SMEs. 

Our core advantage is our ability to replicate your required services and processes with the proper training on your business’ best practices.

Magellan Solutions is an ISO 27001-certified and HIPAA-compliant outsourcing provider that continuously caters to various industry verticals. 

Contact us today and let our Business Development Manager create the best solution for you. Fill up the form below!

TALK TO US!

Contact us today for more information.

    You can also contact our numbers:

    Toll Free:1 800 371 6224
    US:+1 650 204 3191

    UK:+44 8082 803 175,
    AU:+61 1800 247 724

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Magellan Solutions
    Magellan Solutions

    Related posts

    Advantages of Different Set Up Outsourcing Philippines
    January 2, 2023

    Advantages of Different Outsourcing Set Ups


    Read more - Advantages of Different Outsourcing Set Ups
    clocks in 24 Reasons Why You Should Setup a 24-Hour Telephone Answering Service banner
    December 14, 2022

    24 Reasons Why You Should Setup a 24-Hour Telephone Answering Service


    Read more - 24 Reasons Why You Should Setup a 24-Hour Telephone Answering Service
    November 6, 2022

    Reduce Risk and Expense with HR BPO


    Read more - Reduce Risk and Expense with HR BPO
    3D modeling techniques
    November 5, 2022

    Advanced 3D Modeling Techniques: A Quick Overview


    Read more - Advanced 3D Modeling Techniques: A Quick Overview
    HOW TO BE A GOOD SALES CALL CENTER AGENT? banner
    October 12, 2022

    How to be a Good Sales Call Center Agent?


    Read more - How to be a Good Sales Call Center Agent?
    Find A Home For Your Telemarketing Services in the philippines
    October 4, 2022

    Find A Home For Your Telemarketing Services In The Philippines


    Read more - Find A Home For Your Telemarketing Services In The Philippines

    Magellan Solutions Outsourcing, Inc

    California – USA (West Coast)
    100 Old Country Road Suite H, Brisbane, CA 94005, United States

    Florida – USA (East Coast)
    1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC
    PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City,
    Metro Manila 1552

    Philippines – APAC
    8th flr, Centris Cyberpod 5
    ETON Loop A, Diliman,
    Quezon City,
    Metro Manila 1103

     

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    INDUSTRIES


    Outsourcing for Legal Process BPO

    Outsourcing for HR Services BPO

    Outsourcing for eCommerce BPO

    Outsourcing for Real Estate BPO

    Outsourcing for 3D Service BPO

    Outsourcing for Mobile App BPO

    Outsourcing for Healthcare BPO

    Outsourcing for eServices BPO

    Outsourcing for Education BPO

    Outsourcing for Insurance BPO

    Outsourcing for Telecom BPO

    Outsourcing for Retail BPO

    Outsourcing for Travel BPO

    CALL CENTER OUTSOURCING & BPO SERVICES


    24 7 Answering Service

    Omnichannel Contact Center

    Customer Support Outsourcing

    Multilingual Call Center Services

    Lead Generation Services

    Cold Calling Services

    Interactive Voice Response System

    Staff Leasing

    Back Office Services

    Community Moderation Services

    Virtual Assistant Services

    QUICK LINKS

    About Us
    Sample Call Recordings
    News & Blog
    Resources
    Our BPO & Call Center Facilities
    Message from the CEO
    Privacy Policy

    ASSOCIATIONS

    Black and white Supplier Clearinghouse CPUC Certification Logo
    black and white philcall logo
    black and white Philippine Australia Business Council logo
    Black and white IBPAPlogo
    Black and white CCAP logo

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
    .
    SettingsI ACCEPT
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
    _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
    _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
    _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    Powered by CookieYes Logo