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A Comparison Of A BPO Call Center And Shared Call Center
A Comparison Of A BPO Call Center And Shared Call Center
a blog banner for What’s Included and What’s Not in Call Center Services Pricing (2021)
What’s Included and What’s Not in Call Center Services Pricing (2021)

Go Debtless Once You Outsource Ecommerce Call Center Services

Go Deptless Once You Outsource Ecommerce Call Center Services

 

Go Deptless Once You Outsource Ecommerce Call Center Services

When in debt, outsource your ecommerce call center services

Covid 19 has taken a toll on all businesses as the globe spiraled into lockdown.  Because of this, bankruptcies and closures caused a lot of retail declines. 

In the first half of 2020, BDO USA reported that at least over 20 big retailers have filed for bankruptcy protection until August. Also reported is that bankrupt retailers have closed almost 6,000 stores just before 2021. The majority of the closed-down stores were of the apparel businesses. A commodity that consumers found less important as they have been staying indoors for the most part of 2020. 

A lot of these retailers are still keeping their websites up and running, encouraging consumers who are stuck up at home to order online instead. But it is unclear what kind of demand they are seeing for items such as apparel and home goods. 

On the other hand, retailers such as Walmart and Costco have experienced an increase in demand. Essentials such as food, medicine, and cleaning supplies have seen a surge in demand due to the pandemic. 

Bankruptcy doesn’t necessarily mean out of business. It’s just that the pandemic has been destructive in all angles for most retail industries. And with the destruction, businesses are forced to remodel and be able to pick themselves up from the sudden decline. 

 

In the US, there is Chapter 11 or the Bankruptcy Code. Chapter 11 is typically used to reorganize a business, which may be a corporation, sole proprietorship, or partnership. A case filed under chapter 11 of the United States Bankruptcy Code is frequently referred to as a “reorganization” bankruptcy. This version of bankruptcy gives the debtor a fresh start. 

 

What do you gain when you outsource ecommerce customer service 

Have you decided to outsource ecommerce development? Be sure to hire a competent team of designers and developers who can easily tweak your site.

Magellan Solutions offer the following for your websites:

Images and Artwork

Graphic Design – Designs brand identity and makes you stand out.

Product Photography –  Visually appealing images receives a positive response

Marketing Support

SEO – This allows your site to rank in the pages of Google using keyword phrases.

SEM (PPC) – These types of ads are located on the top, bottom and side portions of the web page.

SMM – Using social media can help generate leads for your online store.

Email – The use of automated tools equip you with the necessary data. 

Copy and Content Creation

Content Marketing – Create valuable content with effective delivery results. This also brings SEO-know-how while incorporating Google practices.

Copywriting – Expect to generate exposure, leads, and sales. This includes product titles and descriptions, as well as email and newsletter content.

Customer Support

Administrative Tasks

Data Entry – It includes adding and deleting products from the inventory. This is also where you update product details, photos, etc.

Inventory management – Monitor and update supply availability.

Order Processing – Includes invoicing, order entry, and shipment.

Shipping & Fulfilment

Financial Duties

Bookkeeping – Reviewed by those who have a steady background and understanding of the financial aspect.

Accounting and Payroll – Includes handling the different taxes. Best left to those who can review and keep things in order.

 

Ecommerce outsourcing at Magellan Solutions

The BPO industry in the country has expanded over the years. You no longer have to worry about fully giving up control of your projects. Instead, you could take advantage of outsourcing for your company. Even if the team is under the Philippine BPO company, you are the only one who manages them the way you want. Managers would only serve as mediators.

eCommerce Call Center Services We Provide:

  • Loyalty programs
  • Invoice inquiries
  • Balance inquiries
  • Order tracking and fulfillment
  • Customer care support
  • Inbound sales support
  • Billing support
  • Replacements
  • Account management
  • Refund Assistance

As a successful webshop owner, you’re bound to encounter the limits of what you do just by yourself. That’s why we want to get to know you and your objectives. 

Find out more about our multi-channel capabilities and call center services. Leave us a quote today!

TALK TO US!

Contact us today for more information.

 

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
    US: +1 650 204 3191

    UK:+44 8082 803 175,
    AU: +61 1800 247 724

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    Magellan Solutions Outsourcing, Inc

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    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
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    hello@magellan-solutions.com

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      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
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      • Outsourcing for Healthcare BPO
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      Arrow Divider Footer min
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      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




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