The Philippines is one of the largest and most well-known places in the world where people outsource work. Many businesses all over the world can attest to that. Because of this, the Philippine laws on outsourcing are very important.
Because of the high demand for Philippine-based outsourcing providers over the years, business process outsourcing (BPOs) has since helped increase the country’s income and stabilize the Philippine economy. Due to this, the Philippine government developed initiatives to protect and promote the BPO industry, in accordance with Philippine law.
As a business owner, you need to make sure that everything you do is legal. Both your country’s laws and the laws of the country you are sourcing from.
If you are about to outsource to the Philippines, you have to know the different laws there. To protect both the employees and the BPO companies and the industry.
Trade and labor laws need to be updated to protect the industry and the people who work in it. This was important for the Philippines because a lot of outsourcing companies were growing there.
The BPO industry did a lot to help the economy of the Philippines. It gave many skilled Filipinos jobs and increased the country’s total income. Because of these benefits. The BPO laws in the Philippines not only protect the industry, but also help it grow.
The Department of Information and Communications Technology is a government agency. It oversees and controls the development and use of information and communication technology in the country.
It is in charge of making sure all businesses in the information and communication field complies with laws on trade and safety.
In 2015, the DICT drafted the Republic Act 10844, which grants “universal access to quality, reliable and secure ICT services” allowing BPOs and outsourcing providers legal and lawful use of local ICT resources in their operations, with the help and support of the agency itself.
This made BPO/outsourcing operations more convenient in the country, with the intention of growing the industry while helping maintain the quality of its services.
Data breach is a serious issue, especially for outsourcing providers that handle confidential information, especially for clients in healthcare, financial services industries.
In fact, one of the reasons why many business owners are still wary about outsourcing is because they can’t afford to risk accidentally leaking information from their own clients.
In an effort to assure BPO clients (and the BPO companies themselves), the Philippine government created the Data Privacy Act of 2012, which safeguards all data collected and processed by both public and private companies, outsourcing providers included. This mandates all businesses to comply with international standards in data security.
Due to the global nature of outsourcing, the Data Privacy Act also makes sure that local data security laws are also in accordance with data privacy laws in the countries they service. This assures clients that all their data is secure and would never be compromised, or else companies risk legal action.
The call center boom in the Philippines has significantly helped stabilize the Philippine economy. Apart from the revenue generated from outsourcing, many businesses that support the outsourcing industry enjoyed growth as well.
Many BPO company sites were developed into recreational districts, with restaurants, cafes, stores and nightlife that cater to BPO employees. This, in turn, created more opportunities for the hospitality industry.
Due to the high revenue, the Philippine Economic and Zoning Authority (PEZA) recognizes the contributions of the BPO industry to the economy. This is to promote and support the BPO industry, along with other companies and industries that thrive because of them.
The Special Economic Zone Act promotes businesses that raise the real estate quality of their location. Since BPO companies encourage the development of areas around their sites they are included in this privilege, along with other companies that do the same.
People who work for BPOs are known to have different schedules. It all depends on the culture and time zones of the countries they serve.
For safety and legal reasons, the Department of Labor and Employment added some rules to help protect their right to fair work practices.
The Telecommuting Act is created specifically to support and protect BPO employees. This republic act grants them the right to a fair, reasonable pay rate, considering the nature of their working schedule.
This includes adjustment and incentives such as night differentials and overtime pay. Aside from this, the provision also guarantees that they receive the right to paid leaves and the option to either work or take a leave on public holidays.
This also covers employees that work offsite; BPO employees who work remotely are required to comply with the same performance standards as those who work onsite.
Due to the increasing number of BPO employees in the local labor sector, the Department of Labor and Employment (DOLE) made amendments to the labor code in order to cover the rights and benefits of BPO workers, specific to their working conditions.
This clarifies the responsibilities of the employers in maintaining the health and safety of the employees and their working environment, and requires employees to comply with the Occupational Safety and Health Standards mandated by DOLE.
As an equal opportunity industry, a number of BPO employees are women. But for safety reasons, the Philippine Labor Code initially prohibited women from working in the graveyard shift.
Due to their shifting schedules, DOLE amended the labor code. This allows female BPO employees to work in the late hours in order to deliver to their assigned schedules.
Furthermore, the amendment was also careful to consider women who are pregnant and nursing. Only allowing them to work once they submit a medical clearance from a trusted physician.
Employers, on the other hand, are required to provide female employees (and employees, as a whole) with safe and clean facilities like sleeping quarters and rest areas to encourage better health and safety. Violation of these provisions can be grounds for revocation of this exemption.
The Philippines is a big player in outsourcing, and for good reason. The country goes above and beyond to promote and protect the industry. They do this by making changes to all of these Philippine laws and supporting them.
Outsourcing to the Philippines is your best bet if you want safe, high-quality work that can grow with your business.
Now that you know these Philippine laws, it’s time to reach out to a reliable partner!
Magellan Solutions provides top level outsourcing that is proudly Filipino. One of the first in the country to cater to small and medium sized enterprises (SMEs), we continue to grow and globalize, expanding to businesses of all size
We are an ISO-certified and HIPAA-compliant provider. That means we can assure that our services are consistent with global standards in quality and confidentiality.
Build your business with quality outsourcing. Let’s talk about it today.
Contact us today for more information.
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