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Toll Free: 1 800 371 6224 | US: +1 650 204 3191 | UK: +44 8082 803 175 | AU: +61 1800 247 724 | Philippine Local No: 63-2-83966000

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Home | Blog | Why is the Philippines Great for Inbound Call Center and Outbound Call Center?

Why is the Philippines Great for Inbound Call Center and Outbound Call Center?

By Magellan Solutions

Updated on May 9, 2024

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Selecting the right BPO company for your inbound and outbound call centers is absolutely critical to your business’s success. It can either make or break your company’s reputation, customer satisfaction, and profitability. Therefore, choosing a location that offers the best combination of talent, technology, and affordability is imperative.

Here are some countries where you can outsource your business:

  • Philippines
  • India
  • Mexico
  • Brazil
  • Argentina
  • Poland
  • Ukraine
  • Malaysia
  • China
  • Taiwan
  • Romania
  • Egypt
  • Canada

When it comes to outsourcing your call center operations, the Philippines is an excellent choice. With its highly skilled and proficient workforce, advanced infrastructure, and low-cost solutions, the Philippines is the ideal destination for businesses seeking to enhance their customer support operations. Also, the Philippine BPO is “The BPO Capital of the World.” 

Cost-cutting is the main reason why a company opts to outsource. But, there are other factors why an organization chooses a BPO company, such as:

  • Enhancing the quality of the service
  • Solving capacity issues
  • Focusing on the core business
  • Flexibility
  • Efficiency
  • Freeing Up Internal Resources
  • Tax Breaks

Outsourcing your services is significant to your firm’s growth. But how do you know if the company you partner with is worthy of your trust?


Qualities of a Country with Great Inbound Call Center and Outbound Call Center

It would be best to consider several factors when searching for a BPO company.

Salary of Agents

As stated, 59% of companies outsource their business to control or cut their budget. Asian countries, for instance, have lower salaries compared to Western countries. So, businesses that outsource in this location can save as much as 60% on labor costs.

Outsourcing your business to hire more people will be practical. The estimated hourly salary of a call center agent in the USA is $22.

Imagine how much you could save if you found an offshore company that provides the same service at almost half the rate.

Cultural Flexibility

97% of global consumers say customer service significantly impacts their buying decisions. Also, consumers appreciate an agent who can build a relationship with them and relate to them.

This study shows how important it is to have a call center agent who can build a rapport with customers. Besides, going to a country with a culture like your target customers will be bright.


Knowing how much available workforce it can provide for your business is essential. Likewise, a young population can benefit a firm looking for a long-term partnership with a BPO company.

A country with a high literacy rate can also provide excellent customer service. Having an agent that can speak English with a neutral accent is essential. They can encourage your client to repurchase your product or service.

Work Ethics

Aside from having a skilled worker, an employee with a strong work ethic is a valuable asset to your company. This can give you assurance when you have disciplined and hardworking agents.

It is not easy to handle customer inquiries and concerns. It takes tremendous effort and patience. 70% of consumers provide positive feedback on companies that contact them with proactive customer service notifications.

Workforce Diversity

Outsourcing in a country with a diverse workforce can add value to your business. A diverse workforce is about differences in ideas, skills, education levels, and experiences.

A diverse workforce has lower turnover rates and absence. Moreover, you can avoid the risk of disrupting your operations due to a lack of coverage.

A diverse call center team gives you a competitive advantage. It will also help you drive more profit and boost your global presence.
Promoting an inclusive workplace also improves your corporate social responsibility.


Philippines: The Perfect Destination for Your Inbound and Outbound Call Center

Now that we know the criteria let us consider why the Philippines best fits your company.

Filipino Call Center Agents: The Super Agents of the BPO Industry

Filipino call center agents have many great attributes that make them the best BPO agents in the world. Here are a few reasons why:

Excellent Literacy Rate

The Philippines’ literacy rate is 98.18%. This is higher than in other developed and modern countries.

The country produces almost half a million college graduates each year. Among these, many consider a career in BPO because of the competitive salary and benefits.

Government Support

Support from the Philippines government is vital for the call center industry. They offer a call center training course for graduates who want to apply to the BPO industry.

As a result, there are 1.2 million call center agents. They came from 700 outsourcing companies. So, the BPO industry is the most significant contributor to the Philippine economy.

Diverse Cultural Background

Filipinos are a natural fit for BPO services due to their rich cultural dynamics. While they have an Asian background, they also have a Western culture and traditions.

Their fluency in English makes communication more efficient, which is vital in achieving better customer service satisfaction.

Outstanding English Skill

The Philippines is one of the largest English-speaking countries in the world. Seventy percent of its population can speak English, which is why many foreign firms outsource to the Philippines.
English has cemented its status as one of the country’s official languages. Likewise, English is the primary medium of instruction from preschool to university.

Filipinos also have a neutral English tone, making communication easier with Western customers.

Excellent Work Ethics

Filipinos are well-known for their hardworking and dynamic nature. Their values system has all these qualities. They are also dependable and can deliver what is expected. 

They also know the value of their job as it provides them with economic security. Likewise, the support of foreign firms to the Philippine BPO is proof of their respect for their work ethics.


Philippine BPO: The Call Center Capital of the World

Philippine BPO is also one of the best in the world. Here are some qualities that make call centers in the Philippines world-class.

Low-Cost Service

Outsourcing your inbound and outbound call center services in the Philippines is efficient. For instance, you will need an estimated $53,000 to set up an in-house call center with 15 employees. However, if you outsource to the Philippines with the same number of employees, you will need $36,000.

Outsourcing in the Philippines not only lessens the cost of labor. It will also save you from spending on office space, human resources, and legal fees. For this reason, the reserved amount will add up to more or less 60% cost savings.


The Philippine BPO industry also offers a wide range of services. On the other hand, India specializes in IT but lacks customer service.

Having a BPO company that supplies you with different services is efficient. Above all, you no longer need to look for other BPO companies to meet your needs.

Client Versatility

Philippine BPO can also provide extensive and small firms with inbound and outbound call centers. 
SMEs can enjoy outsourcing their business with the right company. Above all, they should look for an outsourcing partner whose purpose is to help them grow and reach their goals.
The large workforce can be helpful if you plan to expand your business. This applies to both SMEs and large corporations.

Magellan Solutions for SMEs and Start-up Businesses

Magellan Solutions provides services to small and medium enterprises. We offer a variety of services for inbound call center and outbound call centers, such as:

Our applicants went through a thorough application process. After that, our hired employees will undergo training to enhance their skills.
To sum up, we understand the importance of providing the best customer service. Moreover, we take pride in assisting start-up businesses in their development.
Contact us today for a 60-minute consultation at zero charge. 

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      Why is the Philippines Great for Inbound Call Center and Outbound Call Center?

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