Fb Pixel Customer call center Archives -
March 16, 2018
call center industry

The Philippine Call Center Industry: A Brief History

Contact centers initially emerged in the Philippines as major provider of front- and back-office support such as voice, e-mail, order processing, shared services and many more to global businesses.
November 23, 2016

Why Customer Support Matters in the Age of E-commerce

Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, […]
January 20, 2014

Look What’s In Store for Customer Service in 2014

Serving customers is a great way to win new ones and keep the current patrons happy. If you’ve been following our blogs for the past […]
December 2, 2013

Customer Service Starts With A Connection

You’ve probably heard it all before, maybe even from us while following our regular blog posts. You may have even experienced it firsthand—especially during the […]
November 25, 2013

Are You Prepared to Meet the Holiday Customer Surge?

It’s the most wonderful time of the year…” go the lyrics of a certain song. Yes, the holidays are considered by many as the most […]
October 7, 2013

Getting to Know Your Customers is the Way to Great Service

When you enter into a relationship, they say, it is best to get to know the person. This is essential to help maintain a long-lasting […]