What A Hotel Answering Service Covers

What A Hotel Answering Service Covers

What A Hotel Answering Service Covers

What is covered by a vacation rental answering service

Hotels, inns, and B&Bs present unique, fun, and relaxing opportunities for guests all over the world. But the industry is anything but relaxing. These are especially the people behind the successful hospitality businesses. Excellent customer service means never allowing the concierge desk to sit empty. Our employees assure to never leaving a complaint unresolved. Lastly, we never let the phone go unanswered.

Lodging & Vacation Rentals

From customized virtual receptionist services for vacation home rentals, and bed and breakfasts. Even to call center solutions for large hotels. We work with you to create the ultimate guest experiences.

Dining

Our virtual receptionists are on call to support your dining services. It does not matter if it’s during peak times. We want to ensure an exceptional customer experience. Our team of trained receptionists takes care of the people who call your restaurant or catering business. As a result, you can focus on what you do best.

Entertainment

The entertainment industry does not follow 9-5 business hours. Thus, our answering services are a perfect-for-fit venue. This is for those looking to pack the house for entertainers and event planners that want to take advantage of opportunities. Our 24/7 call agents can provide the coverage necessary to help you take things to the next level.

In most cases, answering service programs can be set up within days and only require a brief setup call. But when there are more complex protocols assigned, Magellan Solutions suggests you get an account manager. They identify and manage the program requirements. In any case, we do the work for you to ensure a seamless transition for you and your team.

 

Restaurant phone answering service with Magellan Solutions

A bustling kitchen and dining room full of hungry customers is the goal of every restaurateur. Unfortunately, it can be difficult to run a tight ship and maintain open lines of communications with prospective diners. The demanding nature of the restaurant industry
often means employees are being stretched thin. They even have to be wearing multiple hats and putting out fires wherever they turn. This means phone calls are gone unanswered. Thus, communications with customers are usually limited. A phone answering service for restaurants could very well be the solution you require. In turn, you keep customers informed and diners happy.

Let Magellan Solutions book your tables with:

  • After hours and overflow calls
  • Keycode and access troubleshooting
  • Reservation Inquiries
  • After hours emergency dispatching
  • Wifi Access Issues
  • Filtering Non Emergency calls and sending messages to your team for follow up in the morning
  • Assisting guest with after-hours check-in, parking, and driving directions
  • Dispatching on-call staff for emergency calls, or contacting service vendors directly 
  • Ability to use your existing web bases rental management software to assist guests

 

24 hour answering service for businesses 

In the hospitality industry, customer service can make or break a business.

All industries of all shapes and sizes can benefit from our 24-hour answering service. Constant availability not only builds goodwill amongst customers. It also increases revenue potential. Instead of only accepting new business during a small window of time each day, your business can be open 24-7. We help you get ready to take on new opportunities whenever they may arise.

Magellan Solutions hotel answering services will guarantee many things. Your callers will always be handled with the level of professionalism and care you’d expect every time the phone rings.

Contact us today and fill-up the form below! Surely you don’t want customers being held up in call waiting lines just to have a little out-of-town with the family.

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Contact us today for more information.