A veterinary answering service is basically what its name suggests. Answering calls directed to your vet clinics.
When a pet owner is searching for a vet clinic to service their 4-legged companion at midnight, they expect someone to answer their emergency phone call. If their call is left unanswered, they don’t have time to leave a voicemail. They’re going to call the next veterinary office on their list.
Just like the usual BPO companies, a veterinary office call centers:
The majority of your patients may call during regular hours. But around-the-clock care is a vital ingredient in proper patient care management. This includes serving them after hours, weekends, and even holidays.
Our staff provides full support. Their tasks revolve around tasks easily outsourced:
Our agents know that reliable, respectful service is essential when screening emergency calls. We adjust to your instructions. We gather all the relevant information and contact you or your staff.
We schedule, change, or cancel appointments for callers. Updates will be immediately communicated to you or staff. As a result, you can plan accordingly. Our outbound call reminder service contributes to increased efficiency. It would also prevent miscommunication and missed appointments.
Veterinarians are generally busy picking up every phone call. Many of them choose a medical answering service. It allows them to get constant access to patients.
Magellan Solutions‘ live answering service advantages:
All these can make all the difference from a patient’s perspective. They are being assured of receiving quality customer service. Along with this, they are also having their needs handled any time of day.
A veterinarian’s telephone service is a very helpful service especially for vet clinics that have a lot of animals to attend to. This lessens the burden carried by the veterinary clinic employees as well as for the veterinarian himself. By easing the workload, the veterinarian and his workers can focus more on matters that need their attention most.
Treating animals is quite similar to attending to human patients. It needs all your focus and attention. Don’t let incoming calls divide your attention. Secure your patient’s life first. Try outsourcing. Leave us an inquiry and our development team will get back to you.
Contact us today for more information.