Are veterinary answering service any different from the usual BPO services?

A veterinary answering service is basically what its name suggests. Answering calls directed to your vet clinics.

When a pet owner is searching for a vet clinic to service their 4-legged companion at midnight, they expect someone to answer their emergency phone call. If their call is left unanswered, they don’t have time to leave a voicemail. They’re going to call the next veterinary office on their list.

Just like the usual BPO companies, a veterinary office call centers:

Our staff is on duty 24/7. 

The majority of your patients may call during regular hours. But around-the-clock care is a vital ingredient in proper patient care management. This includes serving them after hours, weekends, and even holidays.   

We have dedicated agent services. 

Our staff provides full support. Their tasks revolve around tasks easily outsourced:

• Gathering patients’ information prior to their first visit
• Answering insurance or referral questions
• Responding to billing and payment inquiries.

We establish direct hotlines for patient use.

Our agents know that reliable, respectful service is essential when screening emergency calls. We adjust to your instructions. We gather all the relevant information and contact you or your staff.

Collaborative online calendar management application.

We schedule, change, or cancel appointments for callers. Updates will be immediately communicated to you or staff. As a result, you can plan accordingly. Our outbound call reminder service contributes to increased efficiency. It would also prevent miscommunication and missed appointments.

Advantage of outsourcing a veterinary emergency answering service with Magellan Solutions

Veterinarians are generally busy picking up every phone call. Many of them choose a medical answering service. It allows them to get constant access to patients. 

Magellan Solutions‘ live answering service advantages:

• A proper answering service channel ensures that doctors can always be reachable. It helps to clear up communication channels while providing superior service to patients.
• In every industry, everyone knows that accessibility is key. It helps with doctor-patient relationships and communication.
• Our services free up in-house staff. Instead, they are able to focus more on handling medical support. Meanwhile, we do administrative tasks. It also saves money in the long-run over a new clerical hire.
• Telephone service representatives provide good patient service. They handle phone calls and have guaranteed training for proper etiquette and procedure.

All these can make all the difference from a patient’s perspective. They are being assured of receiving quality customer service. Along with this, they are also having their needs handled any time of day.

Outsource your veterinary call center today!

A veterinarian’s telephone service is a very helpful service especially for vet clinics that have a lot of animals to attend to. This lessens the burden carried by the veterinary clinic employees as well as for the veterinarian himself. By easing the workload, the veterinarian and his workers can focus more on matters that need their attention most.

Treating animals is quite similar to attending to human patients. It needs all your focus and attention. Don’t let incoming calls divide your attention. Secure your patient’s life first. Try outsourcing. Leave us an inquiry and our development team will get back to you.

TALK TO US!

Contact us today for more information.