Is Medical Background Necessary in Dental Answering Service?
Patients calling your dental clinic deserve the best customer service at any time. There is no timeframe for whenever accidents happen. That is why dental answering service is critical for every organization.
Having your live answering service is better than automated voice messages. Live operators can react based on the severity of the accident. More than 32% of dental office calls were unanswered, especially after business hours. Imagine how many prospective clients you can get when you respond to all of these inquiries.
Be that as it may, the qualifications for dental answering service agents are still blurry. It is because many offices don’t think getting sophisticated when hiring a virtual assistant is necessary. Thus, many unfit contact support agents will answer patients who need urgent assistance. And they might now be aware of how severe the situation is.
So, let us look at the importance of having an answering service agent with a medical background.
Agents Can Handle Emergencies Better
Some of the emergency calls won’t happen during the day. 30% of oral emergencies occur after business hours. Unfortunately, you might not be around to attend to these situations. Therefore, your 24/7 answering service should know to alleviate some distressing concerns.
On top of that, they could also weigh whether the situation requires your expertise. They can call you immediately if they find out a simple remedy is insufficient to ease the patient’s condition.
Superior Credibility
You tend to lose customers if your virtual assistant has no idea about your services. 98% of patients have a terrible impression of clinics with poor telephone communication skills. Moreover, 71% of these people tend to look for another clinic after having a bad experience with their initial clinic.
That’s why it’s essential to build credibility by having a virtual receptionist that can answer patients’ inquiries ASAP. 93% of your patients would likely call your clinic again if your agent could solve their problem during the first interaction.
Knows the Urgency of the Situation
Your service with your client won’t stop after a check-up or surgery. 78% of patients expect a follow-up call after their oral operation. Your dental answering service can call these patients and ask for any post-surgery symptoms.
If your agent has no background in the medical profession, they can’t qualify which symptoms are severe. They won’t be able to forward which patient requires urgent medical attention. Thus, it will affect how people will look into your dental office.
Offers Better Insight for Your Operation
A dental answering service with a medical background can give you a better resolution for your operational challenges. It will provide you with a significant boost in your customer service satisfaction. 62% of customers believe agents’ knowledge of your service is the primary key to a great customer satisfaction (CSAT) rate.
Having a medical professional work for your dental answering service also helps improve reviews for your clinic. These reviews will lead to recommendations from your former patients. 72% of your existing clients will likely recommend your service to 6 of their friends. That’s a lot of clients for small and medium dental clinics.
Higher Retention Rate
An answering service is already significant leverage for setting up an appointment with your clients. They can follow up with the patients and remind them about their upcoming check-ups with you. This makes up for 40% of patients attending the clinic for appointments.
But, having an expert medical answering service can increase your effectiveness by more than 60%. They can convince those hesitant patients how important it is to take care of their oral health. Being also from the healthcare field is an added factor in persuading patients to attend their check-ups.
Better Patient Relationship
In a recent study, 83% of American adults see oral health as their top priority. These data should be your engine to improve your relationship with your existing patient. They can be your long-term partner. However, maintaining a good bond with them requires tremendous effort from your dental answering service.
It will be easier for agents with medical backgrounds to build connections with your clients. They already have experience interacting with patients. These patients require extensive care, which they can only get from expert medical professionals.
Building empathy with these patients is the most important thing to improve your relationship with them. 46% of your callers want someone to listen to them before providing a solution. Getting all the information before concluding about the patient’s condition is critical.
Best Dental Answering Service Provider in the Philippines
Suppose you are a small or medium dental office looking to outsource an answering service; go to Magellan Solutions. We have over 17 years of experience providing the BPO needs of SMEs in the US, Asia, Australia, and Europe.
We are an ISO-certified BPO company that strictly follows a high standard of service from recruitment to the onboarding process. Our team ensures that only qualified applicants proceed with our training program. Qualifications include experience from the industry they will work in, like medical background or training for your dental virtual receptionist.
Magellan Solutions is also HIPAA compliant to ensure total protection for your patients and prospective clients. We will secure all your information as we have top-of-the-line technology to prevent data breaching and phishing schemes.
Our Business Developers can help you set up your key performance indicators (KPI). KPIs will guide you and monitor the progress of your business with us.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Cookie
Duration
Description
_ga
2 years
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_EL2X6L0QDM
2 years
This cookie is installed by Google Analytics.
_gat_gtag_UA_6034499_1
1 minute
Set by Google to distinguish users.
_gcl_au
3 months
Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid
1 day
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Cookie
Duration
Description
test_cookie
15 minutes
The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.