Physicians Answering Service understands your office needs because we have our own. We give you live operator service during business hours. It is available for call overflow or after-hours, 24/7 call monitoring.
The healthcare industry matters the most in these times. And we, as a company serving the people, guarantee quality service for:
Patient issues are not limited to a certain time frame. We are an extension of the medical industry. Because of this, we understand your mission. Treat your patients with the best care possible.
Clinics are the ones that deal with a high volume of contacts and calls. They focus on handling patients. They also coordinate with other medical professionals.
Our hospice managers provide empathetic support. Answered calls from family members ensure that they’re taken care of.
As a physician’s answering service, we cover a number of tasks. We handle appointment scheduling or giving standard information to potential new patients.
In times of need, patients want their phone calls answered. They prefer talking to people instead of voicemail or robots.
An in-house receptionist can only do so much on a regular 8-hour shift. Meanwhile, our company’s 24/7 availability makes our medical call center service accessible. Even beyond the 9-5 shift, we are able to serve.
You can expect that:
The majority of your patients may call during regular hours. But around-the-clock care is a vital ingredient in proper patient care management. This includes serving them after hours, weekends, and even holidays.
Our staff provides full support. Their tasks revolve around tasks easily outsourced:
Our agents know that reliable, respectful service is essential when screening emergency calls. We adjust to your instructions. We gather all the relevant information and contact you or your staff.
We schedule, change, or cancel appointments for callers. Updates will be immediately communicated to you or staff. As a result, you can plan accordingly. Our outbound call reminder service contributes to increased efficiency. It would also prevent miscommunication and missed appointments.
Doctors are generally busy to pick up every phone call. Many of them choose a medical answering service. It allows them to get constant access to patients.
Magellan Solutions’ live answering service advantages:
All these can make all the difference from a patient’s perspective. They are being assured of receiving quality customer service. Along with this, they are also having their needs handled any time of day.
Are all your lines busy? The office is already closed? Nursing staff can’t get to the phone because of their other urgent tasks? Or do you have a limited ability to have a local employee sitting at the front desk?
With our service, you are only as far away as a phone call.
Contact us today for more information.