When is Outsourced Customer Service Good for Small Business?When is Outsourced Customer Service Good for Small Business?When is Outsourced Customer Service Good for Small Business?When is Outsourced Customer Service Good for Small Business?
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About Us
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
  • #1 SME Call Center Services and BPO Outsourcing Provider in the Philippines
    • Board of Directors
    • Company Overview
    • 24/7 Reservations Call Center
    • Accounting and Finance Operations
    • Applied Engineering
    • Computer Aided Drafting Service (CAD)
  • About Us
    • Application Sent
    • Blog
    • BPO Solutions
    • Accounts Payable Processing
✕
3 Reasons Phone Answering Services Can Boost Business Growth
3 Reasons Phone Answering Services Can Boost Business Growth
Help Desk Call Center Offers Bespoke Customer Interaction banner
Help Desk Call Center Offers Bespoke Customer Interaction

When is Outsourced Customer Service Good for Small Business?

When is outsourced customer service good for small business banner

When is outsourced customer service good for small business banner

 

Like most organizations, small businesses work hard to make money. They also look for ways to cut expenses. Successful companies can say that the key to achieving growth is running well-defined customer service process. But before you go out and look for a call center provider, here are 5 basic questions you need to answer before considering outsourcing:

1. Do you want to save money? This is a question that is quite common among owners. There are many cases when call volumes are so high the company needs to invest more in new phone systems, customer relationship management, getting a bigger space, and hiring additional people. Hiring a call center can keep these costs at a minimum because they can delegate agents to manage more customers.

2. Is the product fairly easy to handle? If you have a product or a service, outsourcing offers tremendous business growth potential. Products or services with complex sales cycles or with in-depth troubleshooting can take up a lot of man-hours. This type of business is not good for outsourcing.

3. Do you want to grow significantly? Outsourcing your customer service reduces the hassles that come with high volume calls. Companies need not worry about hiring more people to handle it. The call center can take good care of it.  Their task is to focus on their core expertise.

4. Are you anticipating changes in the future? If the business foresees customer management requiring 24/7 on-call support, outsourced customer service can offer you peace of mind.

5. How many calls can your business handle? Call volumes that increase are easy to handle. For calls that go high in certain seasons or with some unpredictable volume changes, your best solution is to get a provider to manage them.

There are no hard and fast rules for everyone who wants to consider outsourced customer service. Small business owners must understand the reason why they should consider it in the first place. Is it right for them? Will it be hard to manage? Smaller companies with little or no experience may want to start with this strategy to gain a better understanding of their customers and discover new ways to satisfy and retain them.

Convinced that outsourced customer service is good for your small business? Partner with Magellan Solutions! Fill out the form below or contact us.

TALK TO US!

Contact us today for more information.

    You can also contact our numbers:

    Toll Free:1 800 371 6224
    US:+1 650 204 3191

    UK:+44 8082 803 175,
    AU:+61 1800 247 724

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Magellan Solutions
    Magellan Solutions

    Related posts

    US Opting For Patient Care Services Telemarketing
    June 20, 2022

    Best Customer Service Tools for Your Shopify Store


    Read more - Best Customer Service Tools for Your Shopify Store
    A blog banner by Magellan Solutions titled Virtual Receptionist Service: Common Questions in Business Owners' Mind When Outsourcing
    June 9, 2022

    Common Questions About Virtual Receptionist in Business Owners’ Mind When Outsourcing


    Read more - Common Questions About Virtual Receptionist in Business Owners’ Mind When Outsourcing
    June 8, 2022

    Why Outsource to a Multilingual Call Center in the Philippines


    Read more - Why Outsource to a Multilingual Call Center in the Philippines
    Inbound Customer Service Yields Customer Engagement Solutions banner
    March 23, 2022

    Inbound Customer Service Yields Customer Engagement Solutions


    Read more - Inbound Customer Service Yields Customer Engagement Solutions
    A blog banner by Magellan Solutions titled Customer Service Outsourcing: Is It Important For SMEs?
    March 16, 2022

    Customer Service Outsourcing For SMEs: Is It Important?


    Read more - Customer Service Outsourcing For SMEs: Is It Important?
    healthcare call center services
    March 3, 2022

    6 Reasons to Consider Healthcare Application Outsourcing Services


    Read more - 6 Reasons to Consider Healthcare Application Outsourcing Services

    Magellan Solutions Outsourcing, Inc

    California – USA (West Coast)
    100 Old Country Road Suite H, Brisbane, CA 94005, United States

    Florida – USA (East Coast)
    1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC
    PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City,
    Metro Manila 1552

    Philippines – APAC
    8th flr, Centris Cyberpod 5
    ETON Loop A, Diliman,
    Quezon City,
    Metro Manila 1103

     

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    INDUSTRIES


    Outsourcing for Legal Process BPO

    Outsourcing for HR Services BPO

    Outsourcing for eCommerce BPO

    Outsourcing for Real Estate BPO

    Outsourcing for 3D Service BPO

    Outsourcing for Mobile App BPO

    Outsourcing for Healthcare BPO

    Outsourcing for eServices BPO

    Outsourcing for Education BPO

    Outsourcing for Insurance BPO

    Outsourcing for Telecom BPO

    Outsourcing for Retail BPO

    Outsourcing for Travel BPO

    CALL CENTER OUTSOURCING & BPO SERVICES


    24 7 Answering Service

    Omnichannel Contact Center

    Customer Support Outsourcing

    Multilingual Call Center Services

    Lead Generation Services

    Cold Calling Services

    Interactive Voice Response System

    Staff Leasing

    Back Office Services

    Community Moderation Services

    Virtual Assistant Services

    QUICK LINKS

    About Us
    Sample Call Recordings
    News & Blog
    Resources
    Our BPO & Call Center Facilities
    Message from the CEO
    Privacy Policy

    ASSOCIATIONS

    Black and white Supplier Clearinghouse CPUC Certification Logo
    black and white philcall logo
    black and white Philippine Australia Business Council logo
    Black and white IBPAPlogo
    Black and white CCAP logo

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
    .
    SettingsI ACCEPT
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
    _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
    _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
    _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    Powered by CookieYes Logo