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Home | Blog | Appointment Setter Skills Outsourcing vs. Sales Development

Appointment Setter Skills Outsourcing vs. Sales Development

By Yelyna

Updated on May 27, 2024

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Outsourcing instead of an in-house setup has its challenges. Sales development is very different from an appointment setting

Outsourced appointment setting typically starts with a SaaS application dialing numbers on a list. As connections are made, human agents navigate phone trees and gatekeepers to reach prospects and schedule appointments for your reps.


What We Want You To Consider Once You Decide For Appointment Setter Skills Outsourcing

While there may be similarities, Magellan Solutions wants to reiterate the differences of appointment setting outsourcing and sales development to avoid confusion and wrong expectations.


An appointment setting is about scheduling an appointment with someone willing to talk. The prospect may not be the correct person or open to having a sales conversation. If multiple parties should be involved, the appointment may be unproductive. In contrast, sales development aims to create sales-qualified leads or SQLs. Meetings may result only in qualified leads ready for severe sales discussions.



In-house teams have much more in-depth conversations with prospects. Sales development representatives ask probing questions to discover pain points and qualify leads. Appointment setters don’t dig deep because their main goal is to set an appointment. Furthermore, they don’t have the depth of knowledge to have the same quality of conversation as your rep.



  • Sales development involves so many techniques. It involves:
  • Campaigns
  • Websites
  • Lead nurturing
  • Prospecting calls to create SQLs. 

The appointment setting, on the other hand, is much more transactional.



Appointment setters may have set up more appointments. But they will have a lower percentage that will result in sales. This leads to wasted resources, such as representatives having more meetings with unqualified leads. This means more effort for lower returns than if SDRs made the initial calls.


Missed Training Opportunities

Agents miss out on training opportunities when an appointment-setting service is used. They don’t develop skills like getting to the right contact, qualifying, pitching, answering objections, and probing for pain points.


B2B Appointment Setting With Magellan Solutions

B2B appointment setting is a skill. It’s crucial to anyone trying to generate sales for a big business. It’s also an art that requires delicate finesse. This is because you’re trying to transform high-level decision-makers into sales opportunities. Fortunately, like any other skill, Magellan Solutions has mastered it over our 17 years of experience.

Selling and marketing in a B2B context are unique in many ways. We know you’re trying to sell high-ticket items to decision-makers. But of course, decisions take time, especially in an essentially rational way. 

Many sales tactics and tricks taught for B2C are useless or even downright dangerous to attempt in a B2B context.

The art of B2B sales takes time, experience, and hard work to master. Reaching different decision-makers within an enterprise demands in-depth research, persistence, and skill.

  • Selling to businesses is different and much more complex than selling to individuals. Here’s why:
  • B2B decision-makers have in-depth knowledge of the market, your products, and your competition. Sometimes, even more so than your sales team
  • They represent many different people and make business decisions on their behalf. The stakes are high, and they stand to lose a lot if your product fails to meet their expectations.
  • Unlike B2C, a single B2B sale can easily take months of negotiating, paperwork, and meetings
  • As a B2B seller, you don’t need to know your offer inside out. It would be best if you had to see the market and your prospect’s challenges to come up with the best solution.
  • B2B sales call for specific skills, training, and marketing approaches. This is especially true in the segment of lead generation.


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      Appointment Setter Skills Outsourcing vs. Sales Development


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