US Opting For Patient Care Services Telemarketing

US Opting For Patient Care Services Telemarketing

US Opting For Patient Care Services Telemarketing

US opting for healthcare call center outsourcing companies 

Health insurance companies make up a massive segment of the U.S. economy. It is a $1.1 trillion dollar enterprise currently. The steady growth has been recorded at  2.9 percent each year on average from 2015 to 2020. 

The US currently houses more than 900 health insurance companies. However, the health insurance industry is dominated by:

  • Anthem
  • UnitedHealthcare
  • Humana
  • Health Care Service Corporation (HCSC) 
  • CVS Health Corp.

These control more than 38% of the market according to ValuePenguin .

The Philippines can provide solutions and services from certified medical professionals. Healthcare professionals have a high value on hard work, excellence, and achievement. This supports the fact that they are adept, sharp, and qualified as those in other countries.

Below are the best clinical process outsourcing (CPO) companies in the Philippines:

  • Accenture
  • Alorica
  • Concentrix
  • IBM
  • Magellan Solutions
  • Sitel Group
  • SYKES
  • TaskUs
  • Teleperformance
  • Telus International

 

Medical information call center vendors at Magellan Solutions

The Philippines offer a low cost yet expandable labor source. You will be able to maximize your budget even as a small or midsize enterprise. Our hired billing and coding staff are fully trained. Our office is also equipped with the necessary software and infrastructure.

Magellan Solutions, as one of the top CPO vendors, offer our services to the following:

Doctor’s Offices

Patient issues are not limited to a certain time frame. We are an extension of the medical industry. Because of this, we understand your mission. Treat your patients with the best care possible.

Clinics

Clinics are the ones that deal with a high volume of contacts and calls. They focus on handling patients. They also coordinate with other medical professionals.

Hospice

Our hospice managers provide empathetic support. Answered calls from family members ensure that they’re taken care of.

Dental Offices

As a physician’s answering service, we cover a number of tasks. We handle appointment scheduling or giving standard information to potential new patients.

 

What defines the best patient care services phone calls

In times of need, patients want their phone calls answered. They prefer talking to people instead of voicemail or robots.

An in-house receptionist can only do so much on a regular 8-hour shift. Meanwhile, our company’s 24/7 availability makes our medical call center service accessible. Even beyond the 9-5 shift, we are able to serve.

You can expect that:

Our staff is on duty 24/7. 

The majority of your patients may call during regular hours. But around-the-clock care is a vital ingredient in proper patient care management. This includes serving them after hours, weekends, and even holidays.   

We have dedicated agent services. 

Our staff provides full support. Their tasks revolve around tasks easily outsourced:

  • Gathering patients’ information prior to their first visit
  • Answering insurance or referral questions
  • Responding to billing and payment inquiries.

We establish direct hotlines for patient use.

Our agents know that reliable, respectful service is essential when screening emergency calls. We adjust to your instructions. We gather all the relevant information and contact you or your staff.

Collaborative online calendar management application.

We schedule, change, or cancel appointments for callers. Updates will be immediately communicated to you or staff. As a result, you can plan accordingly. Our outbound call reminder service contributes to increased efficiency. It would also prevent miscommunication and missed appointments.

 

To summarize, quality call centers help keep patients satisfied. The last thing a patient wants is a cranky receptionist or put on hold. We can help with faster responses to patients.

Fill up the form for a free quote today!

TALK TO US!

Contact us today for more information.