Non-Voice Call Center
Outsourcing Services

  • Cost efficient & custom-fit non voice call center services with a consultative approach.
  • Transfer your business’ email and live chat customer service to us and start immediately.
  • HIPAA and ISO-certified solutions following international standards in handling info.
Get A Quote Today!

Non-Voice Call Center Outsourcing Services

 

Services We Offer

 
 

Email

The customer service channel for consumers who prefer professional and elaborate support.

Chat Support

Customers love chatting brands before they make a purchase. Our non-voice agents are not only polite but are smart to close sales for you.

Social media

Social media customer service is a convenient way of reaching out to your business whenever or wherever your customers are.

IVR

IVR support rids of long waiting times that affect the overall customer experience. Process all incoming calls using an automated telephone system technology.

Mobile App

Magellan solutions have mastered mobile app customer service to make your app experience more meaningful.

 

Why Outsource Your Non-Voice Call Center To Us?

 

Experts in Non-Voice

Our agents are not only smart and tech savvy. They also have EQ. Our highly competent agents will handle your email and/or live chat customer support with empathy and grace. Customer service is no joke, you need to read between the lines of what the customer said and what they did not say.

Competitive Pricing

Outsource your non-voice call center operations at an affordable price. We boasts four stages of management oversight unrivaled in the industry. Learn more about our onboarding process.

Custom-Fit Services

Experience our unique in its class customized non-voice services. With this feature, we ensure a 100% productivity and support for your brand’s requirements.
 

Our Core Markets


United States


Australia


Europe


Asia

 

    OUTSOURCING?

    Contact us today for a FREE 60-min consultation.

     
     

    Frequently Asked Questions

    What Is A Non Voice Call Center?

    It is a type of call center that provides non-voice customer services via email or live chat. Sometimes, customers prefer to seek help from a support representative without the need for phone calling. For instance, customers who shop online or surf the web for information want to see if they can reach out to an agent using the same channel. There are also customers who want to address their concerns using a professional platform like email.

    Non-voice services give your customers the option to reach out to you, which in turn, can lead to better customer experience.

    How Can We Save Costs By Outsourced Non-Voice Services?

    You can avail of our company’s services which are worth every buck you pay.

    • Quality and competent agents for a lesser price compared to personally hiring multiple agents.
    • Have access to a wide variety of experts for a reasonable price.
    • Competitive pricing system. Instead of fixed prices you are in control of your budget by adjusting the number of agents hired, their skills, and other options to choose from.

    Non Voice Customer Support For Your Brand

    Magellan Solution’s agents are versatile enough to handle different types of service accounts; may it be voice or non-voice. They will take care of all your requested services. Leave us an inquiry below.

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