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  • Latest Blog Updates
  • The Philippines: Resilience at work

    In a world where rapid economic and social changes are the norm, resilience determines success or failure, being relevant or obsolete. For businesses, this means going beyond operational efficiency and cost advantage and renewing their capacity to evolve and adapt to big shifts as they lead and reinvent themselves through disruptive change. By working strategically with the right outsourcing partners in the P

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  • Philippines and Vietnam Top in BPO and Shared Service Locations – Cushman & Wakefield

    A recently published study by commercial real estate firm Cushman & Wakefield has ranked Vietnam and the Philippines as the top choices in outsourcing locations. The study titled “Where in the World? Business Process Outsourcing (BPO) & Shared Service Location Index” assessed the top 36 countries in terms of

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  • High Tech Enough: Sophisticated Technologies In Philippine Call Centers

    Technology is the reason why outsourcing tasks is very much possible. This would not have happened if technology (or at least high technology) was present. It would be quite difficult to handle calls and customers contacting the company which may be based in countries like the United States or

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  • Using Customer Service Touch Points To Enhance Customer Experience

    Have you ever heard of the term ‘touch point’? If you are the business owner and you have not, it is time to learn more about it. You will see how touch points, which can be the phone or a live chat, can lead you to business success. After all, it is something n

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Services

Magellan Solutions’ first-class business process outsourcing solutions are utilized by some of the world’s businesses, catering to various industries spanning from education, retail to technology. Clients are coming from the United States, Australia, Europe and some parts of Asia. Magellan Solutions is proud to have an average client relationship for 9 years and continues to grow. It was an inbound call center from the beginning, and today has expanded to other services which now include social customer care and appointment reminders.

With Magellan’s comprehensive suite of contact center services, your business can deliver excellent customer experience across multiple customer channels – phone, email, online chat, social – while ensuring reduced costs and driving operational performance. Customers should be able to reach out in whatever they desire. Technology has been central in Magellan’s operations making sure that it adopt the latest innovation to serve the ever-changing needs of clients from all the over the world.

Magellan helps organizations move from their product-centric mindset to a more customer-focused way of thinking. We do this by aligning their operations through our proven methodologies and approach. We are committed to delivering the best customer experience every day and bring that wealth of experience and expertise to clients.

Providing businesses with top-notch 24-hour Contact center Solutions

Magellan Solutions is dedicated to accomplishing one goal in mind: To grow your business from this day forward. That is why the company offers a wide range of inbound and outbound call center services

Inbound Call Center Services

  • Customer service
  • Technical and Help desk support
  • Reservations and bookings
  • Appointments
  • Order processing
  • Multi-lingual call center support
  • 24/7 Answering service
  • E-mail support
  • Live chat support services

Outbound Call Center Services

  • Appointment setting
  • Telemarketing
  • Telesales
  • B2B sales
  • Lead generation
  • Phone surveys

The company has been proudly certified the ISO 27001:2005 for Information Security Management by Bureau Veritas International, reflecting its steadfast commitment to ensuring information and other critical data are 100% safe and secure for businesses that consider outsourcing to a call center and BPO provider in the Philippines.

Call Magellan Solutions Outsourcing through the following toll-free numbers:

United States:       1-800-371-6224

Australia:              1-800-247-724

United Kingdom:  0-808-168-3475

International:        1-650-204-3191

Or email for a free cost estimate and a no-obligation consultation with a business development manager.

If you are looking for back-office and data processing solutions, please visit our BPO services page.



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