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  • Latest Blog Updates
  • Don’t Know Where to Outsource? Why Philippines is a No-Brainer

    It’s a small world after all. The technological revolution that has been taking place allows for the growth of industries around the world. It’s a no-brainer that most businesses, especially in the western part of the globe,

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  • Nearshoring or Offshoring? The Pros and Cons

    Outsourcing is a cost-efficient arrangement that lets clients transfer business processes to a service provider. Numerous benefits include scaled-down expenses, higher profit margins, increased productivity and overall growth. It gives clients access to a pool of skilled and experienced employees whom they might not be a

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  • Outsourcing Live Chat Operators – It’s Necessary

    The ubiquity and convenience of instant messaging has made it a primary channel for communication. It lets people talk to each other in real time. It allows for more spontaneity and engagement. It's conducive for quick and short messages, which people have become increasingly accustomed to in the

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  • 6 Tips: a General Guide to Outsourcing in the Philippines

    Outsourcing for the first time may seem like an overwhelming prospect. The thought of transferring your processes to an offshore location and entrusting your operations with a provider that you have only just started speaking to can be daunting. Magellan Solutions have been partnering with global

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Services

Magellan Solutions’ first-class business process outsourcing solutions cater to various industries spanning from education, retail to technology. Clients are coming from the United States, Australia, Europe and some parts of Asia. Magellan Solutions is proud to have an average client relationship for 9 years and continues to grow. It was an inbound call center from the beginning, and today has expanded to other services which now include social customer care and appointment reminders.

With Magellan’s comprehensive suite of contact center services, your business can deliver excellent customer experience across multiple customer channels – phone, email, online chat, social – while ensuring reduced costs and driving operational performance. Technology has been central in Magellan’s operations: we are able and are quick to adopt the latest innovations to serve the ever-changing needs of clients wherever they are in the globe.

Our clients can concentrate on product development while we help them improve customer relations. Magellan’s commitment to delivering the best-in-class customer service will be perfectly aligned with your company’s business priorities. And because Magellan is always able to partner with big business, we have a wealth of expertise available for growing companies.


Providing businesses with top-notch 24-hour Contact center Solutions

Magellan Solutions is dedicated to accomplishing one goal in mind: To grow your business from this day forward. That is why the company offers a wide range of inbound and outbound call center services.

Inbound Call Center Services

  • Customer service
  • Technical and Help desk support
  • Reservations and bookings
  • Appointments
  • Order processing
  • Multi-lingual call center support
  • 24/7 Answering service
  • E-mail support
  • Live chat support services

Outbound Call Center Services

  • Appointment setting
  • Telemarketing
  • Telesales
  • B2B sales
  • Lead generation
  • Phone surveys

The company has been proudly certified the ISO 27001:2005 for Information Security Management by Bureau Veritas International, reflecting its steadfast commitment to ensuring information and other critical data are 100% safe and secure for businesses that consider outsourcing to a call center and BPO provider in the Philippines.

Call Magellan Solutions Outsourcing through the following toll-free numbers:

United States:       1-800-371-6224

Australia:              1-800-247-724

United Kingdom:  0-808-168-3475

International:        1-650-204-3191

Or email for a free cost estimate and a no-obligation consultation with a business development manager.

If you are looking for back-office and data processing solutions, please visit our BPO services page.



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