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    Inbound call center agents handle calls initiated by customers. These calls may cover everything from product inquiries and clarifications on a given transaction process, to grievances and complaints. It is customers' primary means of communicating with a brand or company. Inbound call center agents are the first liners when it comes to customer service. Their ability to handle calls accordingly can make or brea

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  • Outsourcing Healthcare and Pharmaceutical Inbound Call Handling

    Healthcare and pharmaceutical industries are evolving the past few years. Small to medium sized healthcare companies are outsourcing services to boost their sales, without having to hire more staff. Outsourcing healthcare and pharmaceutical inbound calls provide effective ways of reaching and influencing targeted groups. Companies are utilizing a range of inbound services that help increase sales, customer r

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Services

Magellan Solutions’ first-class business process outsourcing solutions cater to various industries spanning from education, retail to technology. Clients are coming from the United States, Australia, Europe and some parts of Asia. Magellan Solutions is proud to have an average client relationship for 9 years and continues to grow. It was an inbound call center from the beginning, and today has expanded to other services which now include social customer care and appointment reminders.

With Magellan’s comprehensive suite of contact center services, your business can deliver excellent customer experience across multiple customer channels – phone, email, online chat, social – while ensuring reduced costs and driving operational performance. Technology has been central in Magellan’s operations: we are able and are quick to adopt the latest innovations to serve the ever-changing needs of clients wherever they are in the globe.

Our clients can concentrate on product development while we help them improve customer relations. Magellan’s commitment to delivering the best-in-class customer service will be perfectly aligned with your company’s business priorities. And because Magellan is always able to partner with big business, we have a wealth of expertise available for growing companies.


Providing businesses with top-notch 24-hour Contact center Solutions

Magellan Solutions is dedicated to accomplishing one goal in mind: To grow your business from this day forward. That is why the company offers a wide range of inbound and outbound call center services.

Inbound Call Center Services

  • Customer service
  • Technical and Help desk support
  • Reservations and bookings
  • Appointments
  • Order processing
  • Multi-lingual call center support
  • 24/7 Answering service
  • E-mail support
  • Live chat support services

Outbound Call Center Services

  • Appointment setting
  • Telemarketing
  • Telesales
  • B2B sales
  • Lead generation
  • Phone surveys

The company has been proudly certified the ISO 27001:2005 for Information Security Management by Bureau Veritas International, reflecting its steadfast commitment to ensuring information and other critical data are 100% safe and secure for businesses that consider outsourcing to a call center and BPO provider in the Philippines.

Call Magellan Solutions Outsourcing through the following toll-free numbers:

United States:       1-800-371-6224

Australia:              1-800-247-724

United Kingdom:  0-808-168-3475

International:        1-650-204-3191

Or email for a free cost estimate and a no-obligation consultation with a business development manager.

If you are looking for back-office and data processing solutions, please visit our BPO services page.



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