Services

Services

Magellan Solutions’ first-class business process outsourcing solutions are utilized by some of the world’s businesses, catering to various industries spanning from education, retail to technology. Clients are coming from the United States, Australia, Europe and some parts of Asia. Magellan Solutions is proud to have an average client relationship for 9 years and continues to grow. It was an inbound call center from the beginning, and today has expanded to other services which now include social customer care and appointment reminders.

With Magellan’s comprehensive suite of contact center services, your business can deliver excellent customer experience across multiple customer channels – phone, email, online chat, social – while ensuring reduced costs and driving operational performance. Customers should be able to reach out in whatever they desire. Technology has been central in Magellan’s operations making sure that it adopt the latest innovation to serve the ever-changing needs of clients from all the over the world.

Magellan helps organizations move from their product-centric mindset to a more customer-focused way of thinking. We do this by aligning their operations through our proven methodologies and approach. We are committed to delivering the best customer experience every day and bring that wealth of experience and expertise to clients.

Providing businesses with top-notch 24-hour Contact center Solutions

Magellan Solutions is dedicated to accomplishing one goal in mind: To grow your business from this day forward. That is why the company offers a wide range of inbound and outbound call center services

Inbound Call Center Services

  • Customer service
  • Technical and Help desk support
  • Reservations and bookings
  • Appointments
  • Order processing
  • Multi-lingual call center support
  • 24/7 Answering service
  • E-mail support
  • Live chat support services

Outbound Call Center Services

  • Appointment setting
  • Telemarketing
  • Telesales
  • B2B sales
  • Lead generation
  • Phone surveys

The company has been proudly certified the ISO 27001:2005 for Information Security Management by Bureau Veritas International, reflecting its steadfast commitment to ensuring information and other critical data are 100% safe and secure for businesses that consider outsourcing to a call center and BPO provider in the Philippines.

Call Magellan Solutions Outsourcing through the following toll-free numbers:

United States:       1-800-371-6224

Australia:              1-800-247-724

United Kingdom:  0-808-168-3475

International:        1-650-204-3191

Or email for a free cost estimate and a no-obligation consultation with a business development manager.

If you are looking for back-office and data processing solutions, please visit our BPO services page.




Contact Us Today For More Information

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