• Latest Blog Updates
  • The Philippines as Home Care Call Center Capital

    It’s no secret that the Philippines is at the forefront of voice services world-wide. This reputation has been earned through sound infrastructure, government support and a skilled workforce. This reputation also extends to the country’s home care call center services, which are top-notch and cost-efficient. What makes the Philippines a hot spot for Read More

  • Outsourcing Seasonal Call Center Support

    Customer activity goes up during peak season. When in-house staff have difficulty coping with the upsurge in calls and inquiries, companies can decide to either hire additional employees. However, this is a time-consuming and cost-prohibitive move that can eat away at a company’s resources. Outsourcing seasonal c

    Read More
  • Why Philippine Call Centers are Now More Popular than Indian Call Centers?

    The Philippines has overtaken India as the world’s leading offshore destination for call centers. Despite its expertise in information technology, India is losing out on about 70% of call center business to the Philippines and other competitors in Eastern Europe. According to expert

    Read More
  • Magellan Solutions Is Hiring

    Good day call center applicants. We have good news! Before this year ends, we will need between 150-200 new call center and BPO employees. We have urgent needs for the following professionals: Inbound Sales Representatives Outbound Sales Representatives Customer Service Representatives Lead Generation Specialists Technical Support Specialists

    Read More

Call Center Services

Magellan Solutions’ first-class business process outsourcing solutions cater to various industries spanning from education, retail to technology. Clients are coming from the United States, Australia, Europe and some parts of Asia. Magellan Solutions is proud to have an average client relationship for 9 years and continues to grow. It was an inbound call center from the beginning, and today has expanded to other services which now include social customer care and appointment reminders.

With Magellan’s comprehensive suite of contact center services, your business can deliver excellent customer experience across multiple customer channels – phone, email, online chat, social – while ensuring reduced costs and driving operational performance. Technology has been central in Magellan’s operations: we are able and are quick to adopt the latest innovations to serve the ever-changing needs of clients wherever they are in the globe.

Our clients can concentrate on product development while we help them improve customer relations. Magellan’s commitment to delivering the best-in-class customer service will be perfectly aligned with your company’s business priorities. And because Magellan is always able to partner with big business, we have a wealth of expertise available for growing companies.

Providing businesses with top-notch 24-hour Contact center Solutions

Magellan Solutions is dedicated to accomplishing one goal in mind: To grow your business from this day forward. That is why the company offers a wide range of inbound and outbound call center services.

Inbound Call Center Services

  • Customer service
  • Technical and Help desk support
  • Reservations and bookings
  • Appointments
  • Order processing
  • Multi-lingual call center support
  • 24/7 Answering service
  • E-mail support
  • Live chat support services

Outbound Call Center Services

  • Appointment setting
  • Telemarketing
  • Telesales
  • B2B sales
  • Lead generation
  • Phone surveys

The company has been proudly certified the ISO 27001:2005 for Information Security Management by Bureau Veritas International, reflecting its steadfast commitment to ensuring information and other critical data are 100% safe and secure for businesses that consider outsourcing to a call center and BPO provider in the Philippines.

Call Magellan Solutions Outsourcing through the following toll-free numbers:

United States:       1-800-371-6224

Australia:              1-800-247-724

United Kingdom:  0-808-168-3475

International:        1-650-204-3191

Or email for a free cost estimate and a no-obligation consultation with a business development manager.

If you are looking for back-office and data processing solutions, please visit our BPO services page.

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