Outsource customer service Philippines caters to businesses worldwide from industry players to SMEs and startups. There is no debate with regards to the country’s reputation as the World’s Call Center Capital.
Customer support outsourcing in the country is among the top services offered by its BPO industry. Here, you can expect excellent customer service outsourcing Philippines to manage and handle inbound calls to your business.
Voice services cemented the Philippines customer service outsourcing in the global outsourcing industry. Innovation and improvements in technology now highlights its non-voice customer support as well.
Popular Customer Service Practices in the Philippines include:
Below are real world benefits that businesses sprawling across industries gained after getting outsource customer service Philippines.
This company needed to outsource customer care calls for products related to a popular artist in their portfolio. While they have an in-house customer support group, they get swamped by the increased number of customer calls.
After customer service outsourced to the Philippines , the first 90 days provided the following results:
This company was unhappy with their current level of Customer Experience. In-house team is unable to process and handle the seasonal spike on customer call volumes. Thus decrease in customer satisfaction rate.
After outsourcing, they managed to reap the following results:
This retailer outsourced another contact support center to manage their customer care. They added another outsourcing partner as First Contact Resolution (FCR) hovered around 76% and there was a spike in the Cost Per Call (CPC).
Philippines outsource customer service provided the following results:
First time to outsource a contact center to handle inbound customer support for their live-streaming platform. Customers are from the United States and Canada, who subscribe to the service through cable TV or satellite TV operators.
After getting the services of an outsourced contact center, results were the following:
This business specializes in enhancing retail store experience. This is through curated musical playlists and the equipment to play it.
After outsourcing customer support, they reaped the following benefits:
Major player in the energy and utility sector was seeking to strengthen its overall customer experience (CX). As the company noticed that its Customer Satisfaction (CSAT) Rate was below the defined expectations.
They outsourced a contact center to increase customer satisfaction and to gain deeper insights into brand perception. Key benefits are:
The insurance company’s digital strategy was not yielding the complete value of omni-channel engagement. This is despite having customer support channels such as web chat, sell-service portal and instant messaging.
After outsourcing to a third-party customer support provider, key outcomes are the following:
Our 18 years in the business cemented our reputation and ability to provide stellar customer service solutions to businesses worldwide.
Here at Magellan Solutions, you can expect articulate communicators and English-proficient agents to work for you. Not to mention, customer representatives who are empathetic and are well-trained to handle different kinds of customers.
All ready to provide support whenever they need it as we can offer 24/7/365 call center support.
We zoom in on data and information security as well. The proof is our ISO 27001-certification, GDPR, and HIPAA-compliance. We provide excellent services bundled with the most sophisticated security. Your information is safe with us, all the time.
Contact us today and let us improve your CSAT score and improve customer retention. Fill up the form below!
Contact us today for more information.
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