What Is The Future Of Medical Virtual Receptionist Services?

Providers of live answering services and BPOs concentrate on a huge amount of data. This data is necessary for your business. Additionally, the system that handles huge data requires coherent and accurate work within a secured environment for safe storing. 

Thus, adapting the blockchain technology significantly empowers the call center sphere at Magellan Solutions.

What is the role of blockchains for a virtual receptionist? 

In the past years, the healthcare industry changed significantly. This is due to adopting technological innovation into their hospice practice. 

Blockchain is the system that records information that makes it impossible to change, hack, or cheat the system. In other words, blockchains are essential digital ledgers of transactions. These transactions are then duplicated and distributed across the entire network of computer systems in a blockchain.

Several important factors influence the way they make use of technologies that are related to but are not limited to:

• Security
• Data Privacy
• Regulations
• Integrations 
• Collaborations
• Cost-effectiveness

Unblocking Medical Hurdles With Blockchain

When it comes to healthcare, data should be excessively accurate. One mistake could literally make or break a patient’s life.

Which is why we listed down some of the most common things to be aware of before using blockchain technology for your physicians answering service.

1. Blockchain technology is applicable in many healthcare areas.

But some back-office tasks for the medical industry are not always linked to transaction processes. Thus, a public blockchain cannot be used to store private information such as identifying health data, because the data in them is widely accessible. 

Due to this transparency, we have considered privacy issues to ensure protected health information (PHI).

2. Blockchain technology is vulnerable to some types of attacks.

But at the same time, it offers inbuilt protection against others. Its code allows for it to have zero-day attacks and bugs, as well as social engineering. 

With Magellan Solutions, we guarantee that information security is regularly paid, especially those used in healthcare.

We are also aware of how this type of technology should not be used haphazardly since its data is immutable. There may be some instances where large files and those that change often may be kept out. 

With the blockchain we use, we make sure that all identifying data should be kept off the chain.

3. Patient privacy is now a standard when considering processing any form of PHI.

With the rise of new regulations, it’s not just General Data Protection Regulation (GDPR) and HIPAA that we maintain. 

Magellan Solutions also consider traditional methods of healthcare database management systems such as:

• Decentralized management
• Unchangeable databases
• Data provenance
• Traceable data
• Robust data
• Availability of data to any authorized user

With these traditional methods, our virtual receptionist medical agents partner it up with our blockchain technology. 

As a result, we keep personal information out of the hands of unauthorized users by encryption that is dependent on a patient’s private key.

Conclusion

The benefits of blockchain are significant when it comes to patient care innovation, especially now that we are slowly recovering from the Covid-19 blow. 

But we should also be aware that some public blockchains may not be suitable to store your entire electronic health records. It might turn out to be an inefficient and expensive option. On the other hand, establishing a private blockchain might be a better alternative, though it depends on how it is managed and run.

So if you want a smooth sail when it comes to securing and maintaining a private blockchain, just leave your information below and we’ll get back with a quote. We can also have a 60-minute consultation for more information on our medical virtual receptionist services that makes use of blockchains.

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