It is a feat to hire a legal process outsourcing or LPO agency, especially offshore. As this means reconciling the client’s and an LPO agency’ respective governing laws. When undertaking such business.
At the same time, an outsourcing agency must provide what the client seeks.
Clients who outsource legal services offshore are from the west. These are law firms or litigation departments based in the United States, Europe, and the UK.
They avail legal assistance from agencies based in India and the Philippines.
The legal in LPO does not mean the vendor is, indeed, legal. In this helpful guide, you can tick off what an LPO provider must have. Before you even start to transact with them.
In the Philippines, an LPO or any BPO company must follow the Data Privacy Act of 2012. In India, the Information Technology Act, 2000 must be observed at all times.
Both laws have provisions to impose civil liability and criminal punishment. To an LPO agency. In their respective country if data breach occurs while providing legal services.
An LPO agency must also follow the General Data Protection Regulation (GDPR). Under the GDPR, any company or individual that processes data is also responsible for its protection.
These are name, email address, bank details, social media content, a photo or an IP address.
As well as human rights, health, innovation, the environment and working conditions. A well-documented CSR policy gives a competitive advantage over LPO providers without one.
A quick research on the internet will provide tons of LPO agency. After shortlisting the profiles of your choices, scrutinize the information indicated. This means whether they provide the legal assistance you want.
As well as if they suit your needs. An LPO agency who offers efficient services presents it on their website. In a comprehensive and digestible manner.
Law firms seek different services and requirements at any given occasion. Moreover, LPO agencies are not all equal. As they don’t offer the same services.
It is always best to ask if the LPO agency of your choice is able to provide legal assistance. Another is if they can fulfill your specific requirements.
This means to be clear in the get-go what services you want to avail and ask a lot.
Inquiries are often not enough. Especially for a sensitive matter like an outsourced legal service. Like in practicing law, the burden of proof is on your chosen LPO agency.
To prove if they are legitimate, you must ask them to provide you with case studies. This is to ensure if you are hiring a legal and efficient LPO agency. As well as proof of sample works of their previous clients. To name a few, this could be samples of a document review or legal research.
Focus on the sample works of the same services you want to avail. This is also a great way to identify if they can deliver your expected output.
Once you enter a binding contract, it is difficult to withdraw. Anyone knowledgeable in law should know. Especially when you’re in contract with an outsourcing agency thousands of miles away.
Thus, it always pays to look for an LPO agency with flexible services in nature. You can ask your chosen LPO agency for a free trial of the services you wish to avail. This is to check if they suit your requirements.
An LPO agency who offers free trial for evaluation is a better choice over other firms.
You cannot get everything by researching on the internet. So, personal communication is always a better option. This means to make a direct contact to the LPO agency or someone who handles it within the agency.
You must schedule a telephonic interview or video conference with them. This is for you to get a fair idea about the LPO agency and skill of their staff members.
In a telephone interview or video conference you can ask questions. Such as the staff’s educational background. As well as their previous experience or anything related to your desired services.
This is where certification comes in. You have to make sure that they are ISO-certified and HIPAA-compliant. That an effective implementation of Quality Management System is in place.
In the legal industry, data security is of utmost importance. Thus, the ability of an LPO agency to ensure data security should be scrutinized at all levels. There should be negotiated requirements related to their professional responsibility.
Furthermore, how they handle confidential information and follow non-disclosure agreements. Such as how they maintain client confidentiality and security of client communications.
This is quite the tricky part. Clients of LPO agencies do not declare in public that they do avail legal services offshore. Sometimes, there is even a clause within the contract not to share it with the public within a period.
But outsourcing legal services offshore now becomes a standard practice for law firms. As a result, testimonials from clients are quite easy to get.
Some LPO agencies do have customer reviews on their website. By going through these, you can get an idea how they provide services and their track record. This helps to affirm if they do suit what you are looking for from an LPO provider.
Good customer service is not an add-on anymore. It is important in legal services as well. Selection of a legal process outsourcing agency should not end just that.
On whether they can provide the legal service you seek or not. A good customer service would be mutually beneficial.
This means an open communication between your law firm and your chosen LPO provider.
You should look for an LPO agency that offers regular updates. That they can communicate well in a clear, concise manner.
Lastly, an outsourced legal service should be cost saving. Compared to hiring local or even on-shore legal staff. But, affordability is not directly proportional to the quality.
As offshore LPO agencies provide legal services at par with your local talent or even more.
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