✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
Magellan Logo w Tagline
✕
Magellan Logo w Tagline Header
  • Inbound Calling
    • 24 / 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Services
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
Magellan Logo w Tagline
✕
Magellan Logo w Tagline Header
  • Inbound Calling
    • 24 / 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Services
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
A blog banner by Magellan Solutions titled 18 People You Can Hire for Legal Outsourcing Services
18 People You Can Hire for Legal Outsourcing Services
A blog banner by Magellan Solutions titled Does Accent Matter in Today's Outbound Call Center
Does Accent Matter in Today’s Outbound Call Center

Does eCommerce need a Physical Store and Vice Versa?

Top 5 best eCommerce platform and the services

Does eCommerce need a Physical Store and Vice Versa?

Impromptu Closure of Physical Stores and opening of eCommerce platforms

Covid 19 has taken a toll on all businesses as the globe spiraled into lockdown.  Because of this, bankruptcies and closures caused a lot of retail declines. 

In the first half of 2020, BDO USA reported that at least over 20 big retailers have filed for bankruptcy protection until August. Also reported is that bankrupt retailers have closed almost 6,000 stores just before 2021. The majority of the closed-down stores were of the apparel businesses. A commodity that consumers found less important as they have been staying indoors for the most part of 2020. 

A lot of these retailers are still keeping their websites up and running, encouraging consumers who are stuck up at home to order online instead. But it is unclear what kind of demand they are seeing for items such as apparel and home goods. 

On the other hand, retailers such as Walmart and Costco have experienced an increase in demand. Essentials such as food, medicine, and cleaning supplies have seen a surge in demand due to the pandemic. 

Bankruptcy doesn’t necessarily mean out of business. It’s just that the pandemic has been destructive in all angles for most retail industries. And with the destruction, businesses are forced to remodel and be able to pick themselves up from the sudden decline. 

In the US, there is Chapter 11 or the Bankruptcy Code . Chapter 11 is typically used to reorganize a business, which may be a corporation, sole proprietorship, or partnership. A case filed under chapter 11 of the United States Bankruptcy Code is frequently referred to as a “reorganization” bankruptcy. This version of bankruptcy gives the debtor a fresh start. 

 

The first step for an eCommerce online store

Below are some of the biggest retailers that have reformatted their structure with Chapter 11: 

Ascena Retail

The company is shedding some 1,600 of its approximately 2,800 stores as part of a Chapter 11 restructuring aimed at paring around $1 billion in debt. 

Brooks Brothers

When it entered Chapter 11, the country’s oldest ready-to-wear clothing retailer had already opted not to reopen 20 percent of its roughly 250 U.S. stores that went dormant in March, and it’s expected to close its three U.S. factories.

CEC Entertainment

As of late October, CEC had reopened 346 of its 555 company-run outlets that were shuttered in spring by the pandemic. CEC had secured court approval in October to raise $200 million in financing for business operations and costs associated with a reorganization plan the company says has been approved by a majority of creditors.

Century 21 Stores

The family-owned department store was unable to outlast the pandemic. It will wind down operations and close all 13 of its mostly New York City–area locations under Chapter 11 proceedings.

GNC

The company has closed nearly 1,300 stores in the U.S. and Canada as part of its Chapter 11 restructuring.

Guitar Center

The country’s biggest retailer of musical instruments filed for Chapter 11 reorganization eight days after unveiling a restructuring plan aimed at paring nearly $800 million from a $1.3 billion debt load. 

J.C. Penney

Penney appears set to exit bankruptcy after winning court approval on Nov. 9 of a sale to its two biggest landlords.

Crew

The company’s Chapter 11 restructuring appears set to alleviate at least one of those problems, with lenders agreeing to convert nearly all of J. Crew’s $1.7 billion debt into equity.

Lord & Taylor

Lord & Taylor was acquired by fashion-rental startup Le Tote, and 25 days after both companies filed for Chapter 11 protection.

Neiman Marcus

The company won court approval for a reorganization plan that will eliminate more than $4 billion in debt and emerged from Chapter 11 in late September under new owners.

Pier 1

Its Chapter 11 filing came a few weeks before the shutdowns and stay-at-home orders. But the coronavirus finished what years of shrinking sales and spiraling losses started.

Stein Mart

The discount department store ceased e-commerce and commenced going-out-of-business sales at all its approximately 280 stores after filing for Chapter 11 bankruptcy.

Tailored Brands 

The menswear conglomerate sought Chapter 11 protection two weeks after Aug. 2, announcing plans to reduce its corporate workforce by 20 percent and to close up to 500 of its 1,450 stores. It plans to continue operating while undergoing a restructuring aimed at cutting its debt by at least $630 million.

 

eCommerce platforms that physical stores may take advantage of

During the coronavirus, eCommerce outsourcing seems to be in a pretty good spot. Shoppers that can’t go outside turn instead to online shopping.

Top 5 best eCommerce platform and the services you may outsource with Magellan Solutions:

Shopify -Platform for online stores and retail point-of-sale systems.

  • Chat support
  • Order tracking
  • Sending of invoice

Wix – Software company, providing cloud-based web development services. It allows users to create HTML5 websites and mobile sites through the use of online drag and drop tools.

  • Phone support
  • Priority service
  • Ticket support
  • Handling of the site’s interface and SEO

Squarespace

  • Site optimization
  • Marketing campaign
  • Emails

Magento

  • IT developers
  • Accounting
  • Content management 
  • Customer support
  • Marketing
  • Payments
  • Security
  • Reporting

WooCommerce

  • Payment transactions
  • Shipping
  • Marketing
  • Accounting

With the surge of online shoppers, it is difficult to expect the impact of the pandemic on online sales growth. Everything depends on the function, shopper behavior, and how much longer safety measures are being observed. 

Many eCommerce sellers have already added products that were not originally in their store to meet consumer demands. These range from hygiene products, medical supplies, various DIY, and self-care related products. Consumers find it a hassle with having to deal with crowds and lines. The frequent inventory shortages have also been an added frustration on physical groceries.  

 

Traditional Retailers vs. Modern eCommerce Stores

Online retail provides consumers with a convenient and contemporary solution to their purchasing needs. This makes physical stores look like something from a bygone era. Stores are being created to attract shoppers in the 20th century, while modern e-commerce is being designed to address the needs of the 21st-century consumer.

Customers are bring provided with unlimited product choices and information from online retailers. Consumers could also easily search and check out their needs.

Despite many physical stores struggling, their collapse may not be unavoidable. It is because e-commerce is helping small businesses survive by providing them with access to a global market. On the other hand, physical stores provide product assurance as customers may personally inspect before purchasing.

An online seller could build a physical store and their brand in the ‘real world’. With the traditional store set up, online retail gets to nurture the customer experience of both products and the retailer itself.

Should eCommerce have a Physical Store and Vice Versa?

The answer to this is, yes. 

Both markets have a variety of consumers that they serve. Not everyone is comfortable with online purchasing. There are some who prefer that they personally find the products they need. Meanwhile, there is a growing generation that would rather add their items to a virtual cart as they read for reviews online.

There is a certain balance that each of the two brings. Hand in hand, the meeting of tradition and modern would always have more pros as compared to them acting as rivals.

Are you looking for a company that expertly handles all your eCommerce needs?

Magellan Solutions brings the best value out of each customer interaction. As a company that has been providing e-commerce contact center services for over 17 years, we allow customers to reach out to your business using the most convenient method. 

Being an ISO and HIPAA compliant industry, we have served thousands of customers. We guarantee the best of quality from our professionals.

Find out more about our multi-channel capabilities and call center services by contacting us now!

 

TALK TO US!

Contact us today for more information.

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
    US: +1 650 204 3191

    UK:+44 8082 803 175,
    AU: +61 1800 247 724

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Yelyna
    Yelyna

    Related posts

    A blog banner by Magellan Solutions titled Order Processing Call Center Improves 5 Steps Sales Workflow
    January 26, 2023

    These Revolutionary 5-Step Sales Workflow Improvement Boosts Efficiency


    Read more - These Revolutionary 5-Step Sales Workflow Improvement Boosts Efficiency
    A blog banner by Magellan Solutions titled Why Go To a BPO Accounting Companies in the Philippines?
    January 23, 2023

    Why Go To BPO Accounting Companies in the Philippines?


    Read more - Why Go To BPO Accounting Companies in the Philippines?
    A blog banner by Magellan Solutions titled Direct Marketing Inbound Teleservices Maintain Customers
    January 16, 2023

    Direct Marketing Inbound Teleservices Maintain Customers


    Read more - Direct Marketing Inbound Teleservices Maintain Customers
    clocks in 24 Reasons Why You Should Setup a 24-Hour Telephone Answering Service banner
    December 14, 2022

    24 Reasons Why You Should Setup a 24-Hour Telephone Answering Service


    Read more - 24 Reasons Why You Should Setup a 24-Hour Telephone Answering Service
    A blog banner for The Best Way To Outsource Data Entry
    December 9, 2022

    The Most Efficient Way to Outsource Data Entry


    Read more - The Most Efficient Way to Outsource Data Entry
    Woman writing in a coffee shop
    November 15, 2022

    Why Does B2B Sales Outsourcing Make Sense to MSMEs?


    Read more - Why Does B2B Sales Outsourcing Make Sense to MSMEs?

    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Industries

    • Outsourcing for 3D Service BPO

    • Outsourcing for Insurance BPO

    • Outsourcing for Education BPO

    • Outsourcing for Legal Process BPO

    • Outsourcing for eCommerce BPO

    • Outsourcing for Mobile App BPO

    • Outsourcing for eServices BPO

    • Outsourcing for Telecom BPO

    • Outsourcing for Healthcare BPO

    • Outsourcing for Travel BPO

    • Outsourcing for HR Services BPO

    • Outsourcing for Retail BPO

    • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Associations



      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
      • Outsourcing for Education BPO
      • Outsourcing for eCommerce BPO
      • Outsourcing for eServices BPO
      • Outsourcing for Healthcare BPO
      • Outsourcing for HR Service BPO
      • Outsourcing for Insurance BPO
      • Outsourcing for Legal Process BPO
      • Outsourcing for Mobile App BPO
      • Outsourcing for Telecom BPO
      • Outsourcing for Travel BPO
      • Outsourcing for Retail BPO
      • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




      © Magellan Solutions, Inc. 2003 - 2023. All Rights Reserved.

      We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
      .
      SettingsI ACCEPT
      Privacy & Cookies Policy

      Privacy Overview

      This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
      Necessary
      Always Enabled
      Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
      Functional
      Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
      Performance
      Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
      Analytics
      Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
      CookieDurationDescription
      _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
      _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
      _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
      _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
      _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
      Advertisement
      Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
      CookieDurationDescription
      test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
      Others
      Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
      SAVE & ACCEPT
      Powered by CookieYes Logo