Does eCommerce need a Physical Store and Vice Versa?

Impromptu Closure of Physical Stores and opening of eCommerce platforms

Covid 19 has taken a toll on all businesses as the globe spiraled into lockdown.  Because of this, bankruptcies and closures caused a lot of retail declines. 

In the first half of 2020, BDO USA reported that at least over 20 big retailers have filed for bankruptcy protection until August. Also reported is that bankrupt retailers have closed almost 6,000 stores just before 2021. The majority of the closed-down stores were of the apparel businesses. A commodity that consumers found less important as they have been staying indoors for the most part of 2020. 

A lot of these retailers are still keeping their websites up and running, encouraging consumers who are stuck up at home to order online instead. But it is unclear what kind of demand they are seeing for items such as apparel and home goods. 

On the other hand, retailers such as Walmart and Costco have experienced an increase in demand. Essentials such as food, medicine, and cleaning supplies have seen a surge in demand due to the pandemic. 

Bankruptcy doesn’t necessarily mean out of business. It’s just that the pandemic has been destructive in all angles for most retail industries. And with the destruction, businesses are forced to remodel and be able to pick themselves up from the sudden decline. 

In the US, there is Chapter 11 or the Bankruptcy Code . Chapter 11 is typically used to reorganize a business, which may be a corporation, sole proprietorship, or partnership. A case filed under chapter 11 of the United States Bankruptcy Code is frequently referred to as a “reorganization” bankruptcy. This version of bankruptcy gives the debtor a fresh start. 

The first step for an eCommerce online store

Below are some of the biggest retailers that have reformatted their structure with Chapter 11: 

Ascena Retail

The company is shedding some 1,600 of its approximately 2,800 stores as part of a Chapter 11 restructuring aimed at paring around $1 billion in debt. 

Brooks Brothers

When it entered Chapter 11, the country’s oldest ready-to-wear clothing retailer had already opted not to reopen 20 percent of its roughly 250 U.S. stores that went dormant in March, and it’s expected to close its three U.S. factories.

CEC Entertainment

As of late October, CEC had reopened 346 of its 555 company-run outlets that were shuttered in spring by the pandemic. CEC had secured court approval in October to raise $200 million in financing for business operations and costs associated with a reorganization plan the company says has been approved by a majority of creditors.

Century 21 Stores

The family-owned department store was unable to outlast the pandemic. It will wind down operations and close all 13 of its mostly New York City–area locations under Chapter 11 proceedings.

GNC

The company has closed nearly 1,300 stores in the U.S. and Canada as part of its Chapter 11 restructuring.

Guitar Center

The country’s biggest retailer of musical instruments filed for Chapter 11 reorganization eight days after unveiling a restructuring plan aimed at paring nearly $800 million from a $1.3 billion debt load. 

J.C. Penney

Penney appears set to exit bankruptcy after winning court approval on Nov. 9 of a sale to its two biggest landlords.

Crew

The company’s Chapter 11 restructuring appears set to alleviate at least one of those problems, with lenders agreeing to convert nearly all of J. Crew’s $1.7 billion debt into equity.

Lord & Taylor

Lord & Taylor was acquired by fashion-rental startup Le Tote, and 25 days after both companies filed for Chapter 11 protection.

Neiman Marcus

The company won court approval for a reorganization plan that will eliminate more than $4 billion in debt and emerged from Chapter 11 in late September under new owners.

Pier 1

Its Chapter 11 filing came a few weeks before the shutdowns and stay-at-home orders. But the coronavirus finished what years of shrinking sales and spiraling losses started.

Stein Mart

The discount department store ceased e-commerce and commenced going-out-of-business sales at all its approximately 280 stores after filing for Chapter 11 bankruptcy.

Tailored Brands 

The menswear conglomerate sought Chapter 11 protection two weeks after Aug. 2, announcing plans to reduce its corporate workforce by 20 percent and to close up to 500 of its 1,450 stores. It plans to continue operating while undergoing a restructuring aimed at cutting its debt by at least $630 million.

eCommerce platforms that physical stores may take advantage of

During the coronavirus, eCommerce outsourcing seems to be in a pretty good spot. Shoppers that can’t go outside turn instead to online shopping.

Top 5 best eCommerce platform and the services you may outsource with Magellan Solutions:

Shopify -Platform for online stores and retail point-of-sale systems.

• Chat support
• Order tracking
• Sending of invoice

Wix – Software company, providing cloud-based web development services. It allows users to create HTML5 websites and mobile sites through the use of online drag and drop tools.

• Phone support
• Priority service
• Ticket support
• Handling of the site’s interface and SEO

Squarespace

• Site optimization
• Marketing campaign
• Emails

Magento

• IT developers
• Accounting
• Content management 
• Customer support
• Marketing
• Payments
• Security
• Reporting

WooCommerce

• Payment transactions
• Shipping
• Marketing
• Accounting

With the surge of online shoppers, it is difficult to expect the impact of the pandemic on online sales growth. Everything depends on the function, shopper behavior, and how much longer safety measures are being observed. 

Many eCommerce sellers have already added products that were not originally in their store to meet consumer demands. These range from hygiene products, medical supplies, various DIY, and self-care related products. Consumers find it a hassle with having to deal with crowds and lines. The frequent inventory shortages have also been an added frustration on physical groceries.  

Traditional Retailers vs. Modern eCommerce Stores

Online retail provides consumers with a convenient and contemporary solution to their purchasing needs. This makes physical stores look like something from a bygone era. Stores are being created to attract shoppers in the 20th century, while modern e-commerce is being designed to address the needs of the 21st-century consumer.

Customers are bring provided with unlimited product choices and information from online retailers. Consumers could also easily search and check out their needs.

Despite many physical stores struggling, their collapse may not be unavoidable. It is because e-commerce is helping small businesses survive by providing them with access to a global market. On the other hand, physical stores provide product assurance as customers may personally inspect before purchasing.

An online seller could build a physical store and their brand in the ‘real world’. With the traditional store set up, online retail gets to nurture the customer experience of both products and the retailer itself.

Should eCommerce have a Physical Store and Vice Versa?

The answer to this is, yes. 

Both markets have a variety of consumers that they serve. Not everyone is comfortable with online purchasing. There are some who prefer that they personally find the products they need. Meanwhile, there is a growing generation that would rather add their items to a virtual cart as they read for reviews online.

There is a certain balance that each of the two brings. Hand in hand, the meeting of tradition and modern would always have more pros as compared to them acting as rivals.

Are you looking for a company that expertly handles all your eCommerce needs?

Magellan Solutions brings the best value out of each customer interaction. As a company that has been providing e-commerce contact center services for over 17 years, we allow customers to reach out to your business using the most convenient method. 

Being an ISO and HIPAA compliant industry, we have served thousands of customers. We guarantee the best of quality from our professionals.

Find out more about our multi-channel capabilities and call center services by contacting us now!