The amount of work in a medical dental clinic is tremendous.
Dentists have to reach out to patients, make and screen calls, and so much more. And these are all admin works, not their actual job yet.
As you can imagine, this takes up all the time that a dentist has. Doing back-office tasks is not only time-consuming, but it’s also inefficient.
That is why most dental offices are now outsourcing their admin tasks. It’s easy to outsource activities such as customer service and appointment making now. All thanks to technology.
As the name suggests, a dental phone answering service refers to calls directed to a clinic. This service focuses on accommodating customer’s inquiries and requests. It is also an effective means to book appointments.
Getting a dental phone answering service helps you in many ways:
Flexible message delivery service
|A phone answering service assists you in filtering calls. |
Some patient’s concerns are not really that urgent and calls like these are time-consuming.
If you hire a dedicated team to manage incoming calls, you are allowing yourself to save time.
Patient calls answered
A missed call is a missed opportunity.
In the industry, you will never know if someone is in real pain. Getting a dental phone answering service allows you never to miss another phone call.
If you want to, call centers can work around the clock for your patient’s convenience.
Improve first impression
First-time clients usually based their loyalty on impression and service.
If you can “wow” them the first time they make a phone call, they’ll be your lifetime partner.
They might also spread good words about your business, who knows?
|Available call center agent 24/7|
All offices need a 24/7 service because you will never know when patients will need your help.
But alas, you also need to rest and take care of yourself.
With a dental answering service, no call goes unanswered. Your dedicated team is all trained to answer queries and set an appointment if needed. There is no need to worry about those late-night phone calls anymore.
Here are the reasons why the Philippines is the best place to outsource your call center needs:
Are you looking to outsource your dental call center operation?
We can help you with that!
Magellan Solutions is the leading SME-focused BPO among all outsourcing companies in the Philippines.
With over 18 years of industry experience, we offer high-quality customer service support and call center services. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.
Contact us now, and we will discuss with you how we can help your business succeed. Complete the contact form below and talk to us for free!
Contact us today for more information.