SaaS Sales Outsourcing: Does Your Company Need It?

Software-as-a-Service or SaaS is one of the fastest-growing branches of the tech industry. More and more entrepreneurs are investing in the SaaS industry, as the demand for SaaS grows. To help meet market demands, some companies turn to SaaS sales outsourcing. However, should your company do it? The answer is yes, and here is why.

What is SaaS Sales Outsourcing?

For starters, SaaS sales outsourcing is the process of hiring a third-party service provider to take over certain aspects of a SaaS business. Aside from reducing and almost eliminating the need for internal teams to handle certain business functions, outsourcing also covers almost every other business function, from product development to payroll accounting.

Which Services Can You Outsource For a SaaS Business?

SaaS businesses can outsource services in almost every stage of their operations. Some of the services for Service-as-a-Software outsourcing include:

Software Development

Outsourcing SaaS lets you hire a software development team to build your SaaS software updates especially catering to your businesses’ services and functions. They can develop cloud-based SaaS software and/or mobile applications to optimize numerous business functions, from administrative tasks to accounting databases and more. The upside of this is that you can custom a software based on the specific needs of your enterprise, or the range of services you offer. 

SaaS Support (Technical)

Outsourced tech support helps end-users in every stage of SaaS usage, from installation to troubleshooting. Tech support are manned by well-trained agents knowledgeable in many different areas of technology, which guarantees sensible advice and assistance to tech-related concerns, as well as maximizing the features of tech services for companies in this industry. 

SaaS Support (Customer)

Service providers offer customer services in many different channels, such as email, phone, and live chat support. For an business that continues to expand globally, multilingual customer support services is also available for outsourcing, with a wide range of language options for every need. 

Web Design and Development

In the digital age, it’s important to keep your online presence engaging. SaaS outsourcing allows you to outsource web designers and developers to create a dynamic, interactive website for your business – this includes creating and optimizing your website for a great user experience.

Staff Leasing

Staff leasing allows you to source and hire additional team members for your company, to a reduced cost. This allows proprietors to save on incidental and operational costs of recruiting and managing in-house staff. 

24/7 Inbound Call Center

Having a 24/7 inbound call center boosts your customer experience by allowing them to can call in for support any time of the day. This also accommodates calls from different time zones. Call center outsourcing is also beneficial for a SaaS startup, as technical concerns happen often and need to be addressed immediately, most of the time. 

Data Entry

Data entry can be time-consuming, and often requires a certain specific skill set. Outsourcing data entry can help make sure data is stored and processed expertly, especially for small businesses, as well as cost-effective. 

Lead Generation

Like data entry, lead generation is also time-consuming and complex. Outsourced lead generation provides high-quality leads in a short period of time, and significantly boosts your sales force.

Accounting

It can be costly to hire a qualified professional for your accounting needs. When it comes to professional accounting services, outsourcing is a cost-efficient alternative to in-house hiring.

Billing Support

Even if your billing process is automated, customer service is still essential, as finances need a great amount of focus and accountability, especially in verifying vital, confidential information. Outsourcing your billing support will streamline the process and improve customer satisfaction. 

Inbound Sales Support

As an eCommerce business, inbound sales is the heart of the enterprise. Strengthen your inbound strategy by outsourcing inbound sales support.

These are some of the services that a SaaS company. While it’s ideal and cost-effective to outsource these services, it is still best to consider the internal factors and needs of your business when choosing which services to outsource.

How Can Outsourcing Help a SaaS Company?

Outsourcing is an ideal strategy for all kinds of businesses. Any outsourced service is beneficial as the company grows, and definitely contributes to long-term success. 

Here are some of the ways SaaS outsourcing can help your business:

• Focus on core activities: when you outsource, you will do less non-core activities, and have more time and resources to focus on your core operations.
• Affordable workforce expansion: outsourcing is less expensive than hiring your own in-house staff. No need to spend on recruitment and onboarding, and mandatory employee premiums. You do not need to pay for additional equipment and workspace, as well.
• Staff expertise: outsourcing companies train their staff to represent clients in their respective fields. In Magellan Solutions, for example, employees are thoroughly trained to be effective brand representatives and customer service experts.
• Access to the best technology: outsourcing service providers also use the latest and most efficient tools and equipment. You will no longer need to invest in additional technology and keep up with trends.
• Reduce business risks: your outsourced staff is business professionals. They are well-trained in handling your customers and operations. So, the risk of poorly handled business functions and customer interactions is reduced. 
• Disaster preparedness: you are more likely to maximize this advantage through offshore outsourcing. If disaster strikes your area, your outsourced operations shall continue. Outsourcing also helps your business during volatile economic times.
• Long-term profitability: business process outsourcing supports your growth in the long run. It helps in keeping your processes optimized, so you can consistently expand in the most profitable way.

How Should You Select an Outsourcing Service Provider?

The Business Process Outsourcing industry is booming in many parts of the globe. While there are many services offered in the industry, not all of them would be a good fit for your business. It’s best to evaluate the needs of your enterprise, and take into consideration certain factors before you make a decision to outsource, let alone begin choosing an outsource provider. 

You need the right partner to maximize the benefits of SaaS outsourcing. Before you begin, you might need to consider the following:

• Length of experience: experienced service providers have more knowledge on how to navigate through the challenges of eCommerce services. 
• Quality of staff: make sure that the outsourcing company has well-trained staff who can represent your business effectively.

• Quality control and monitoring: learn how a service provider ensures the quality of their output and services, and choose a partner who does that well.
• Safety guarantee: your service provider might need to handle sensitive data. Choose a partner who has strong measures in place to protect your information. One way of doing this is by checking if they follow industry standards, such as ISO data privacy.
• Value for money: aside from being well within your budget, your chosen service provider should also provide high-quality services. Find an outsourcing company that offers flexible rates without compromising their service quality.

Is SaaS Outsourcing Worth It?

SaaS outsourcing solves many different issues for very little expense. Aside from saving costs, it covers a lot of ground in terms of business functions, as well as in boosting the services the enterprise offers. With the right outsourcing partner outsourcing earns your business so much more , and risks way less than you expect. 

Outsourcing is extremely helpful for small businesses and startups. It is more cost-effective than hiring an in-house team, and it supports long-term growth and success. So, while you SaaS business is growing, it’s beneficial to find options that will continue that growth, and more. 

A Reliable SaaS Outsourcing Partner

Magellan Solutions is a BPO company based in the Philippines with more than 15 years of industry experience. We offer high quality outsourcing services for a wide array of industries, including SaaS. 

Our staff reflects the collective experience of the company – we constantly train, coach, and evaluate our employees to deliver top notch services to our clients, in flexible rates without compromising the quality of our services.

Your security is our topmost priority, as our company strictly complies with ISO and even HIPAA standards to ensure your information remains safe and confidential with us. 

Create a bright future for your business. Contact us now to learn more about our SaaS sales outsourcing services.