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The Best Support For Outbound Telemarketing Is CRM
Why We Are The #1 Telecom BPO Provider
A blog banner by Magellan Solutions about Get 57% Purchase Growth Rate with Outsource Live Chat
Get 57% Purchase Growth Rate with Outsource Live Chat

Expectations For The #1 Inbound Call Center Outsourcing

Expectations For The #1 Inbound Call Center Outsourcing

Expectations For The #1 Inbound Call Center Outsourcing

What to expect when you outsource inbound call center services

There are a lot of things to consider before you outsource inbound services. But once all are settled, the advantages you gain would make you think that your decision was the best.

Below are the following assets that most outsourcing agencies get:

24/7 Answering Service

We handle your after-hours, overflow, and holiday call center service requirements so your consumers can take confidence and reliance on your business. Manage your customer’s happiness, satisfaction, and information sharing with us!

Virtual Receptionist Service

This service is highly appreciated and effective during these times. Hire Filipino VAs on the go to manage your administrative, functional operations, and concierge services. Our agents undergo a rigorous vetting process and we can curate talents specific to your business type.

Multilingual Call Center Services

Skip the language barrier and get downright to penetrating foreign markets. We have 12 languages on the belt available for our inbound calling operation services. We can also hire agents with more specific language or dialects and accents depending on your requirements. Our Multilingual call center is an effective service delivery tool that can give your business the ability to serve a wider customer base.

Phone Answering Service

This is a cost-effective solution so your business is available to call 24 7, 365 days a year. We can set a phone answering campaign fully automated via IVR system facility or have agents in the mix; whichever support solution your business needs.

Customer Support Outsourcing

Enjoy the latest call center technology, global call handling experts, and KPI setting that will go hand-in-hand with your business’ growth. We set up and run an ISO-certified process for customer handling support operations.

Outsourced Technical Support

Get information technology-based call handling support at half the price elsewhere. We have a proprietary process for the Help Desk (Tier 1 and Tier 2 support), pre-sales IT Help Desk, service desk support, business application support, managed tech services, and high-end tech support (Tier 3).

Omnichannel Contact Center

Unlock a seamless 360-degree solution customer experience across email, live chat, phone, and video. We offer ISO-certified and HIPAA-compliant omnichannel call center supporting widely used tools & CRMs.

 

Magellan Solutions’ inbound support outsourcing available in any communication channel

The experience you give your customers makes up a huge part of your company brand. 

Clients we have worked with have enjoyed a high level of service . They no longer worry about the support coverage gaps that used to occur. 

Customer service is crucial for success in your business. Customers are encouraged to choose you among others when they feel that you prioritize them. Let your clients have open communication channels. Engage customers via:

Email

24 hours is the current industry standard for receiving responses. This allows representatives plenty of time to research any needed issues. They would then have an effective response to the customers’ questions. Emails also end the difficulty in understanding the representative. 

Live chat

If you want a faster and more direct response, live chat is a must. What’s more, at least 33% of customers expect live chats on every website. 

Call center

A method preferred if you have a high volume of customer interaction. Representatives handle calls. This varies from inbound or outbound. 

Social Media

Social media marketing is being used for handling customer service issues and concerns. The customer’s question sometimes is being resolved with a quick response. This makes the character count for each social media a perfect way to relay the message. You can even take an extra approach. Search for your company name to find complaints or queries you can respond to.

 

The #1 inbound call services for SMEs

Magellan Solutions is the leading SME-focused BPO among all outsourcing companies in the Philippines.

With over 18 years of industry experience, we offer high-quality customer service support and call center services. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.

Contact us now, and we will discuss with you how we can help your business succeed. Complete the contact form below and talk to us for free!

TALK TO US!

Contact us today for more information.

 

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
    US: +1 650 204 3191

    UK:+44 8082 803 175,
    AU: +61 1800 247 724

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    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Industries

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      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
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      • Interactive Voice Response System
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      Quick Links

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      Associations



      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
      • Outsourcing for Education BPO
      • Outsourcing for eCommerce BPO
      • Outsourcing for eServices BPO
      • Outsourcing for Healthcare BPO
      • Outsourcing for HR Service BPO
      • Outsourcing for Insurance BPO
      • Outsourcing for Legal Process BPO
      • Outsourcing for Mobile App BPO
      • Outsourcing for Telecom BPO
      • Outsourcing for Travel BPO
      • Outsourcing for Retail BPO
      • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




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