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Home | Blog | Unveiling the Expectations for Premier Inbound Call Center Outsourcing

Unveiling the Expectations for Premier Inbound Call Center Outsourcing

By Yelyna

Updated on June 4, 2024

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Outsourcing your inbound call center services can be a game-changer for your business. When you’ve considered all the necessary factors and made the decision, you’ll find that the advantages are indeed worth it. Below, we outline the exceptional assets typically offered by leading outsourcing agencies:


1. 24/7 Answering Service

Our team handles after-hours, overflow, and holiday call center service needs. This ensures that your customers can always rely on your business. We are dedicated to effectively managing customer happiness, satisfaction, and information sharing.


2. Virtual Receptionist Service

A virtual receptionist is a valuable asset in today’s dynamic business environment. Our Filipino Virtual Assistants (VAs) team can seamlessly manage administrative tasks, functional operations, and concierge services. Our rigorous vetting process allows us to curate talents tailored to your business type.


3. Multilingual Call Center Services

Break down language barriers and explore foreign markets with ease. Our multilingual call center services cover 12 languages, and we can even source agents with specific language proficiency, dialects, and accents to match your requirements. Our multilingual call center is a powerful tool for expanding your customer base.


4. Phone Answering Service

Ensuring your business is accessible 24/7, 365 days a year has never been more cost-effective. Depending on your unique support needs, we can establish a phone answering campaign using an automated IVR system or a blend of agents.


5. Customer Support Outsourcing

Experience the latest in call center technology, a team of global call-handling experts, and a robust KPI setting that aligns with your business growth. We establish and operate ISO-certified processes for customer support operations.


6. Outsourced Technical Support

Access top-notch information technology-based call-handling support at a fraction of the cost. Our proprietary processes cover Help Desk (Tier 1 and Tier 2 support), pre-sales IT Help Desk, service desk support, business application support, managed tech services, and high-end tech support (Tier 3).


7. Omnichannel Contact Center:

Unlock a seamless 360-degree customer experience across various communication channels, including email, live chat, phone, and video. Our ISO-certified and HIPAA-compliant omnichannel call center seamlessly integrates with widely-used tools and CRMs.


8. Enhancing Customer Experience:

The customer experience is a fundamental component of your brand. Clients who have partnered with us have enjoyed an elevated level of service and eliminated support coverage gaps. Customer service is pivotal in business success, and prioritizing open communication channels is vital. Engage with customers through:

  • Email: The industry standard for response time is 24 hours, allowing representatives ample time to research and provide effective responses.
  • Live Chat: A faster, direct response channel. Approximately 33% of customers expect live chat support on websites.
  • Call Center: Ideal for businesses with high volumes of customer interactions, whether inbound or outbound.
  • Social Media: Social media platforms are increasingly used for handling customer service issues and inquiries, with quick responses resolving customer concerns effectively.


The Top Inbound Call Services for SMEs: Magellan Solutions

Magellan Solutions stands as the premier SME-focused BPO among outsourcing companies in the Philippines. With over 18 years of industry experience, we offer high-quality customer service support and call center services. Additionally, we are certified as ISO 27001:2013 and HIPAA-compliant, ensuring the highest standards of data security.


Ready to enhance your business? Contact us today for a free consultation.


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      +44 8082 803 175


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      Unveiling the Expectations for Premier Inbound Call Center Outsourcing


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