Manila’s Call Center Best Practices

Suggested Software For Your Outbound Calling Service

Suggested Software For Your Outbound Calling Service

Outsource your call center service with the most trusted providers

The BPO industry in the country has expanded over the years. You no longer have to worry about fully giving up control of your projects. Instead, you could take advantage of outsourcing for your company. Even if the team is under the Philippine BPO company, you are the only one who manages them the way you want. Managers would only serve as mediators.

Here at Magellan Solutions, we help build a team and grow your organization. As a BPO company, we shoulder the responsibility of managing the processes of starting a team.

Below are the top channel of communication for call center outsourcing:

  • Phone conversation
  • Live chat
  • Emails

Usual cost of call center operations in the Philippines

How much does a Philippines call center cost? Filipino call center agents get paid between $6 to $8 per hour.  

Rates depend on:

  • Number of agents
  • Expertise
  • Current labor market rate
  • Contract length
  • Call volume
  • Average handling time
  • Add-ons

These rates are exclusive of bonuses, commissions, and health benefits. 

Companies, like Magellan Solutions, offer their employees health management organization (HMO) privileges. Clients can rest assured of a safe working environment for their outsourced agents. This translates to business continuity and scalable performance. All these for much lower rates as compared to those of western call center agents.

COVID-19 forced an immediate change in an industry that was stuck in its ways.

Currently, there is a 50-50 ratio of on-site and work from home set-up. Work from home employees have accommodations that are on par with the office station.

There are those who do not have the initial necessities for a work-from-home setup. Thus the company will be taking full responsibility to cater to their essentials.

Companies allow their agents to lease work apparatus.

In line with this, clients can rest assured that they are not charged for any extra fees.

The most effective call center strategies only at Magellan Solutions

The low operating cost in offshoring to countries does not equal low-quality workers. We always consider the experience of the agent. In line with this, we look into the agreement on the salary budget of the client.

There are other Southeast Asian countries that offer cost-saving services. But most American companies still prefer the Philippines. This is because of the high mastery of the English language and exposure to Western culture. India also offers cheaper services. But the downside is having heavy accents and idioms that confuse American customers.  This is true for both voice and non-voice services.

The Philippines have a skilled workforce and lower call center pricing. It’s the main reason why it would be better if you outsource here. It’s that simple. Furthermore, the country is already dubbed as the Call Center Capital of the World. This is being supported by employees who have proven their talent and skill. 

Let our 17 years of expertise prove our capability in expanding your empire. 

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