Because as much as they would want to always be there for their valued clients, the reality for many of these business owners is they just don’t have the resources to do that. They cannot man their store and their phone lines 24 hours a day because they are human beings who need their rest. Hiring full-time receptionists who will be at their store all day and night is not only expensive but also puts their safety and your store’s security at risk.
The good news for them is an outsourced 24/7 answering service overcomes all these obstacles while delivering huge benefits for the business! These are the benefits a 24/7 answering service brings to the table that ultimately results in your higher customer service score:
Offering a 24/7 answering service makes it easier for your customers to love your company more because it enables your company to provide personal, human interaction with your customers no matter what time of day or night, which is what they want and need. They can still call your company and know someone — a live person, not an answering machine — will take their call, even during declared non-working holidays! The comfort and relief that this brings to a customer who needs to get in touch with your company are priceless. For being a reliable provider of customer service, your business gets rewarded with increased loyalty from your customers.
When you and your employees close your store and go home for the day, in a way, your business stops. Your ability to provide customer service to your customers is also greatly limited. But it doesn’t have to! An outsourced 24/7 answering service empowers your business to serve your customers without the limitations of time or day. It enables you to provide a seamless delivery of customer service to your valued clients, which is a very positive quality of any business. It simply shows your company’s commitment to superior customer service. A 24/7 answering service also shows your company’s efficient organization and systematic processes that guarantee an uninterrupted flow of customer service.
Having experienced agents on board is a sure way to impress your customers with your consistent customer service and high professionalism. An outsourced 24/7 live answering service connects you with friendly, polite, and skilled agents who are trained in telephone etiquette. This increases your chances of meeting your customer’s high expectations right off their first call and reinforcing your company’s values of customer service and professionalism at all times. When customers feel they were accommodated professionally by your company representative, they will more likely remain loyal to you, and spread the good news about you too.
Working with established 24/7 live answering service providers can do many wonders for your business’ bottom line. Not only will your business hours extend, but it will also make your customers happier by providing a seamless flow of customer service of the highest, professional quality available.
Open your business even during holidays with an outsourced 24/7 answering service and experience these benefits! Contact us now!
Contact us today for more information.
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