In-house vs Healthcare BPO Support Services – Which is Better for Business?
Advantages of an Answering Service
Reasons to choose the Philippines to outsource dental appointment reminder service
Patients demand efficiency more than ever from health providers, including dental practices worldwide. This is due to innovative solutions when it comes to communication. Thus, outsourcing dental appointment reminder services is necessary to meet such demands.
Dental care providers worldwide adopt this strategy and outsource from the Philippines due to its benefits. Not only for their practice but especially for the patients.
Benefits of Dental Appointment Reminder Service
For starters, bookings, re-bookings, reminders, follow-ups, and cancellations are more accessible when you outsource this service. All these are possible to do online without the hassle of manual appointment scheduling systems.
But how does outsourcing this from the Philippines be beneficial for your practice? These are the reasons why:
1. 24-hour availability
Patients have other commitments aside from getting dental care services from you. Most of all, many do not have time to call and talk to your staff to schedule their appointments during business hours.
Outsourcing from a third-party provider will ensure you have a dedicated system where patients can book and manage their appointments online, even if your dental clinic is past business hours and closed for the day.
2. Patients prefer dental clinics with dental appointment reminder call services
It is a fact that patients, in general, look for the easiest option. Thus, they prefer having multiple opportunities to schedule an appointment without feeling too much pressure to comply with time availability.
More and more of them prefer to do so online, and if you are yet to offer this service, you are missing a lot. Outsourcing from the Philippines is the best strategy if you experience a high call volume and in-house staff have trouble answering every phone call.
Online dental appointments are flexible for after-hours scheduling. You don’t have to hire additional staff to manage this beyond office hours. The outsourcing provider will assign a team to do so for you.
This is a win-win solution for you and your patients as it provides efficient appointment solutions while you keep your schedule full.
3. Provides better experience for patients
This strategy helps you increase patient satisfaction even before their visit. Going beyond office hours means more time for patients to book, cancel, or reschedule.
Moreover, you are assured that patients will reach a well-trained agent to answer or assist them whenever they need one. In addition, your in-house staff will focus more on providing the proper care for patients. This is because they are no longer bothered with answering incoming calls.
4. Provides transparency, trust, and flexibility to patients
Due to time constraints, the traditional method of dental care scheduling via phone may disadvantage patients. Aside from convenience, it helps your dental practice to make fewer missed calls.
This will help your patients and staff maintain and adjust schedules accordingly to fit the patient and the dentist’s schedule.
5. Automated reminder support
Appointment scheduling happens a month or more before the exact date. This means it could be lost in the patient’s mind. Sometimes, a slip reminder is not enough.
Outsourcing this will provide you with the necessary automated reminders to ensure proper notification is sent to your patients accordingly. This will minimize the risk of missed appointments and missed opportunities.
6. Minimizes the cost of staffing
Outsourced B2B appointment setting cost is more affordable than doing it in-house. That is a fact. Setting this system in-house requires a lot of overhead costs for staff’s salary, benefits, equipment, software, and the necessary training to manage it successfully.
On the contrary, a BPO company can immediately provide custom solutions that perfectly fit your requirements, which could be easily implemented quickly. All these without so much hassle on your side.
You will get a trained professional who can answer calls from your patients and knows the ins and outs of customer service to ensure satisfaction.
7. Improves your ROI
Outsourcing is an investment. This is especially true if you are thinking of reaping its long-term benefits. This will help your dental practice grow appointments, reduce patient attrition, and boost employee retention and loyalty.
This ensures that workflow within your clinic remains smooth without the hassle of answering unpredictable call volumes. Which in turn helps you to provide better services for your patients.
3 Tips for Dental Appointment Reminder Call Services
Here are the tips you can follow to ensure that when you outsource dental service reminders, you attract more patients and do not repel them.
1. Less is more
There is a delicate balance when sending reminders to your patients. Thus, you must know how to let your patient get the best impact of this feature. This means you do not send multiple reminders every week.
You can send 2-3 reminders a few days before the appointment. This will not annoy your patients. At the same time, it offers more room for rescheduling due to unforeseen circumstances.
2. Message matters
Messaging is crucial even for reminders. That is why you must ensure your messaging resonates with your patients. The general, consistently compelling rule is personalizing the message as much as possible.
3. Accommodate your patients
Multiple communication channels will help your patients reach you using their preferred method. At the same time, this will allow you to send reminders on their chosen media, ensuring they will receive and read it.
Choose Magellan Solutions For Your Dental Appointment Reminder Service
We have 18 years of experience in the BPO industry, providing excellent reminder services for various industry verticals.
Our staff are well-trained and possess the necessary skills and customer service knowledge to handle your patients whenever they need assistance efficiently.
Magellan Solutions is an ISO 27001-certified and HIPAA-compliant outsourcing provider. We pledge to protect your data and information with the best security protocols.
Contact us today and let our Business Development Managers create the best solutions. Fill out the form below!
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