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June 25, 2010

Genuine Customer Service Without Giving In Too Much

Let your business give the most excellent offer without getting crushed morally with impossible demands. Be excellent at what you do and remain faithful to your core values. It will be soon when you realize you are opening a bigger playing field where you can do significant work and deliver nothing more but the best.
June 24, 2010

Great Customer Service Wins Customers, But What Else?

Differentiating yourself from other businesses will make your customers remember you, and even new ones will come and take advantage of it. Adding a little “oomph” makes a big difference.
June 23, 2010

How Customer Service Enhances Customer Experience

The economy is recovering experts say, yet even now, we can be in a competitive position to benefit customers, giving them the kind of experience that they are always looking for in any company. Improving our interaction with them can benefit our organizations and impact us with bigger, better rewards.
June 22, 2010

Customers willing to pay more if companies deliver great experiences, research says

The new findings revealed customers are likely to remember companies that continue offering outstanding customer experience. As a reward, they will go on doing business with them. Not only exceptional experience builds longer business relationships, it makes organizations more profitable.
June 18, 2010

Telephone and in-person more effective in delighting customers than online, latest survey says

Survey respondents said the telephone most often provides the best means of helping a customer buy a product or simply get assistance.
June 17, 2010

4 Strategies To Keep Small Business Customers Loyal

Building loyalty is one of the most important arsenals to any business. If you continue providing efficient, value-oriented service, you will be surprised to know that these customers you have built along the way will continue coming back to make your cash registers ring.