June 18, 2010

Telephone and in-person more effective in delighting customers than online, latest survey says

Survey respondents said the telephone most often provides the best means of helping a customer buy a product or simply get assistance.
June 17, 2010

4 Strategies To Keep Small Business Customers Loyal

Building loyalty is one of the most important arsenals to any business. If you continue providing efficient, value-oriented service, you will be surprised to know that these customers you have built along the way will continue coming back to make your cash registers ring.
June 16, 2010

Want top Customer Service? Relearn the basics

If we continue to put forth quality customer service for a product or service, there is no question that new customers are created and the old ones will remain loyal.
June 11, 2010

Great customer service impacts small business performance

According to a survey, 35% of large organizations do not respond to e-mails sent by their customers. This is where small businesses can outshine their larger counterparts! Less in size does not mean limited capabilities.
June 10, 2010

Be there when customers call with a Live Answering Service

A live answering service should be part of your company, regardless how small or how huge it can be. You continue bringing in more businesses even when you are not available to answer the phone.
June 9, 2010

Philippine BPO & call centers eye upward growth, survey says

More than just recovering from last year’s performance, the BPO market is diversifying and transforming as a result of increased demand for non-voice and complex services. One of the newest growth drivers being considered this year is Knowledge Process Outsourcing, or better known as KPO.