Building loyalty is one of the most important arsenals to any business. If you continue providing efficient, value-oriented service, you will be surprised to know that these customers you have built along the way will continue coming back to make your cash registers ring.
According to a survey, 35% of large organizations do not respond to e-mails sent by their customers. This is where small businesses can outshine their larger counterparts! Less in size does not mean limited capabilities.
More than just recovering from last year’s performance, the BPO market is diversifying and transforming as a result of increased demand for non-voice and complex services. One of the newest growth drivers being considered this year is Knowledge Process Outsourcing, or better known as KPO.