November 20, 2012

Your Call Center Should Be Flexible For The Holidays

Have you ever noticed how extremely busy the holiday season gets leading up to the big days – Thanksgiving, Christmas, and New Year’s, and suddenly everything […]
November 16, 2012

How Prepared is Your Call Center Team for the Holiday Rush?

We’re always reminded to be prepared for any emergency that can happen at any time. School kids and office workers are subjected to fire and earthquake […]
November 14, 2012

Access Key: Simply Be There for Customers This Holiday Season

It’s often been said that the holidays are the busiest time of the year. Almost everywhere you go around the world, everyone is going about making […]
November 13, 2012

Stay Open—In the Name of Customer Service

It is no secret that a lot of business establishments are closed during Thanksgiving, Christmas, or New Year’s Day. This not only allows them to rest […]