Fb Pixel Call Center and BPO Blog | Magellan Solutions Philippines
June 16, 2010

Want top Customer Service? Relearn the basics

If we continue to put forth quality customer service for a product or service, there is no question that new customers are created and the old ones will remain loyal.
June 11, 2010

Great customer service impacts small business performance

According to a survey, 35% of large organizations do not respond to e-mails sent by their customers. This is where small businesses can outshine their larger counterparts! Less in size does not mean limited capabilities.
June 10, 2010

Be there when customers call with a Live Answering Service

A live answering service should be part of your company, regardless how small or how huge it can be. You continue bringing in more businesses even when you are not available to answer the phone.
June 9, 2010

Philippine BPO & call centers eye upward growth, survey says

More than just recovering from last year’s performance, the BPO market is diversifying and transforming as a result of increased demand for non-voice and complex services. One of the newest growth drivers being considered this year is Knowledge Process Outsourcing, or better known as KPO.
June 8, 2010

Does Customer Experience Matter? Get a Reservations Call Center

Despite the effects of the economic downturn, the U.S. hotel industry is headed towards recovery, expecting brighter prospects in 2010 and 2011. This is according […]
June 7, 2010

How to help your Help Desk now

Real help however begins with people who provide the service themselves by equipping them with tools and processes to make them effective front-liners. Once they do, this satisfaction stays with them and is passed on to real customers day after day.