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September 23, 2008

Help Desk Support and Managing Customer Expectations

Every now and then, when my Internet at home konks out, I am driven into a state of panic and immediately call the technical support […]
September 10, 2008

How to Measure and Improve your Customer Service

Customer service has always been and will probably always be the X factor behind a company’s success. It is the helpful customer service representative or […]
August 20, 2008

Customer Service as told by 2 Successful Retail Businesses

Sleep Country and Sears Canada are two retail businesses making good in Canada. Both are in highly competitive and saturated industries, but have stood out […]
July 1, 2008

Call Center Conference 2008

The Contact Center Association of the Philippines (CCAP) Annual Call Center Conference & Expo 2008 promises to be an event bigger than its predecessors. To […]
January 20, 2008

The Offshore Industry of 2008

The United States of America has encountered major economic problems since mid 2007. Subprime mortgage, recession, and the weakening dollar affected not only their country, […]