Why is Philippines Known as the BPO Capital of the World?

What makes the Philippines Call Center Industry so Special?

The Philippines has been home to many outsourcing partners worldwide, and there are many reasons why. 

In the last decade, a lot of new things have been possible because of how quickly technology has changed. With almost everything done online, many firms tasks are now easier. Even though they are in different places and at different times.

With this, outsourcing enjoyed a steady boom, opening up more business solutions available to many people around the world. 

While outsourcing was initially known to be from India, the Philippines slowly and surely rose to be one of the top hotspots of it in the world, for many good reasons. 

Among all the countries in Asia, the country is possibly the most familiar to Western culture, speaking English like their own native language – this, coupled with the Filipinos’ naturally hospitable culture, made it one of the most preferred service providers in the world. 

The Philippines is Globally Recognized as the Call Center Capital of the World

It’s no secret that the Philippines is known to be one of the best BPO service providers around the world. Manila and many other major cities in the country are home to many different outsourcing companies servicing many firms from all other the globe, each company providing their unique services and approach to business solutions. 

Overtaking another giant, India, the country continues to make a name for itself in the outsourcing industry not just because of the excellent English skills, but also due to its unique brand of service. 

Outsourcing is still more efficient and cheaper for many countries, including the US, UK, Canada, and Australia, which are some of the most powerful in the world. Even though there is a big time difference, the Philippine BPO providers make up for it with good service.

The Many Advantages of the Philippines for Call Centers

The BPO boom is beneficial to both the Philippines and the outsourcing industry. Filipinos are one of the best English-speakers in Asia, which makes them the best choice for English-speaking businesses and employees, not just in outsourcing.

Many jobs are available to people who work for BPO companies, and this helps the Philippine economy because it gives them a chance as well as the businesses that support them.

There are many reasons why the call center industry is thriving in the country. Aside from language skills and the Filipinos’ hospitable and adaptable nature, it offers convenient, top notch service, minus the hassle and the extra costs. 

Filipinos are naturally good at English.

English is a required learning in every Filipino school. Almost every Filipino speaks English, to some degree, which makes it easier for them to communicate to many different nationalities and cultures.

Speaking English is common in the Philippines, not just at work but in casual conversations as well. Most Filipinos are either fluent or near-fluent which gives them an edge when it comes to outsourcing as they can effectively communicate with the language and easily understand contexts. 

Filipinos are very familiar with the Western culture.

The Philippines is greatly influenced by Western culture. And most Filipinos are no stranger to it. From pop culture to content, Filipinos adapt to many different aspects of it easily due to their accommodating nature. Making them a lot better at socializing with people from different countries and cultures. 

Communication is the heart of outsourcing, and being efficient in the business solutions often offered by the industry heavily rely on communication skills. Filipinos are not just efficient in the language, but in communicating with different cultures, in general. 

The best service for the lowest price. 

The cost of living in the Philippines is relatively low, compared to other countries. This makes outsourcing to the country a lot more affordable. 

Filipinos are known for their value for hard work and passion for service. Making use of knowledge, skills coupled with quality service that’s unique to the country, Filipino staff are always the best for the best service at the lowest possible rates. 

What Sets the Philippines Apart for Call Centers

At first glance, the Philippines has everything it takes to be a prime outsourcing hotspot. 

Lower cost of living and employment, above average skills in English, and service flavored with hospitality and true passion for service, it’s not surprising that Filipino staff are in demand all over the world. 

Opportunities and exposure can also be found in the country’s big cities. Without having to pay a lot of money to run them, of course.

This is good for both the BPO industry and the Philippine economy. It helps firms around the world get high-quality services from the country. Which, in turn, helps businesses around the world get high-quality services from customers around the world.

How the Philippines Became the Call Center Capital of the World

In recent years, major cities have become home to many different outsourcing providers. The sudden growth in the BPO industry provided many opportunities to many professionals. And more business opportunities to other industries that support it. 

In order to help the industry grow, the Philippine government came up with the Philippine Development Plan. The plan gave contact center companies incentives and benefits. It was meant to help the industry grow and help the economy. Call center companies and investors found this to be a good thing. All because it made the Philippines a good place for them to set up shop.

As of 2021, there are about 700 call center companies in major cities in the country. And they’re still working with SMEs around the world and giving jobs to many Filipinos. Many education programs now help Filipinos who want to work in the BPO industry. This helps make call centers a bigger part of the Philippine economy.

Filipinos are known as people who are happy to help other people out. Filipino brand customer service is the most sought after in the world because of their ability to speak English. And also their ability to adapt to different cultures, and their ability to work well with others.

The Best BPO Services Provider in the Philippines

Magellan is the leading SME-focused BPO in the Philippines.

With over 18 years of industry experience, we offer high-quality support and call center services. On top of that, we are a certified ISO 27001:2013 company.

We combine technology such as ACD, CRM, and IVR with agent skills to make sure that our agents have all the necessary tools, equipment, and knowledge to serve customers. 

Progress shouldn’t break your bank, so we keep our services flexible and competitive.

Contact us now, and we will discuss with you how we can help your business succeed. Complete the contact form below and talk to us for FREE! Hiring the best Philippines Call Center has never been this easy!

TALK TO US!

Contact us today for more information.