Top 17 Healthcare Call Center Companies

Why Outsource To Healthcare Call Center Companies?

Providers turn to healthcare call center companies for one of three reasons: calls are being missed at peak times, after-hours coverage is too expensive to staff in-house, or front-desk and clinical staff are spending their day on the phone instead of with patients. The companies below range from global BPOs with payer and pharmacy divisions to specialists that run a single practice’s patient lines.

Whether to outsource at all, and what offshore delivery changes, is a separate decision. Our guide to healthcare call center outsourcing covers the trade-offs.

What is Healthcare in BPO?

In the BPO industry, a healthcare account combines two identities into a single account. Healthcare encompasses all aspects related to the medical industry. Medicine, medical consultations, and insurance processing are examples of health-related services. However, business process outsourcing (BPO) is contracting work to an external service provider, denoted by the acronym BPO.

The healthcare account in business process outsourcing (BPO) is all the resources contracted to a business outsourcing company. This could include the services or individuals overseeing a specific job or process.

It is the same way that healthcare providers, payers, and government agencies serve their patients, and the healthcare process in BPO is similar. Business process outsourcing (BPO) customers can receive medical consultations, information, and data sharing. BPOs, on the other hand, can only provide care through digital channels such as phone calls, e-mails, and chat sessions.

Because Healthcare BPOs do not have a physical presence like most healthcare organizations do, the scope of their diagnostic services is limited. That is why they are referred to as support only to providers, payers, and government agencies, as they cannot be physically present to inspect and ascertain patients’ conditions and requirements.

Healthcare BPO is beneficial for small and medium-sized medical businesses seeking to expand. By partnering with a healthcare BPO, they can save significant time and resources, allowing them to reinvest in their business. Even more so, here are some of the well-known advantages of hiring a Healthcare BPO company:

• Access to specialized talents
• Improve patient experience
• Acquire high-performing systems
• Reduce risks
• Increase data protection
• Improve patient health conditions

Top 17 Healthcare Call Center Companies

Approximately 16.8% of the American population is older than 65. As a result, the demand for healthcare telephony services is at an all-time high. Add those numbers to the number of people who need medical care who don’t belong to that age group.

As the number of patients grows, so does the need for additional yet cost-effective support in various healthcare institutions.

You may outsource healthcare solutions to the following:

US-Based or Offshore: Which Healthcare Call Center Fits?

Many people who find this list are looking for a US-based healthcare call center specifically, so it’s worth being direct. Most companies on it deliver healthcare work from the Philippines or other offshore locations, some alongside US sites. Magellan Solutions delivers from the Philippines.

A US-based center makes sense when a contract or government program requires patient data to stay onshore, or when the budget allows onshore rates for the volume involved. An offshore center makes sense when most calls are routine and protocol-driven, when you need overnight US coverage without night-shift premiums, and when the cost difference (typically 40–60% for Philippine delivery) buys more coverage than the same budget would onshore.

Many providers split the work: clinical triage and anything contract-restricted stays onshore, while scheduling, reminders and benefits calls go offshore. Our guide to healthcare call center outsourcing explains what offshore delivery changes in practice.

The same choice applies if patients reach you by chat, email and text as well as by phone. That’s a healthcare contact center rather than a call center, and the onshore-or-offshore trade-offs are the same.

What Healthcare Call Center Solutions Cost, and What Drives It

Pricing varies more with how the work is set up than with which company does it. The main drivers:

• Dedicated or shared agents. A dedicated team trained on your practice is priced per seat. Shared answering services price per minute or per call and suit lower, irregular volume.
• Hours covered. Business hours, extended hours, or 24/7. For US providers, overnight cover is where offshore delivery saves the most.
• Call types. Scheduling and reminders are simpler to train and staff for than benefits verification or prior authorization follow-up, which need system and payer-portal access.
• Languages. Spanish-language coverage, for example, is staffed separately.
• Location. Philippine delivery typically runs 40–60% below equivalent onshore staffing.

Ask any company on this list for a quote built on your actual call volume by hour, and ask how their agents are trained before you compare prices. Training is where lower-cost providers most often cut corners.

If you’re scoping a program now, our healthcare call center services page sets out what Magellan runs, the systems we work in, and how onboarding works.