How much do virtual receptionist services cost?

How much does a virtual receptionist solution cost? Answering this is quite tricky because call centers not only charge different rates, but have unique pricing structures, plans, and billing models. 

Virtual receptionists can range anywhere from $25 to over $3,000 per month. Hidden fees and upcharges for different service levels may turn an affordable solution into a money pit. 

On top of the payment structure, each solution offers its own mix of features. Not all of which may be included in advertised rates. There’s also the possibility of additional fees, which some providers bury within their fine print.

What are the virtual receptionist pricing Magellan Solutions offer?

In this article, Magellan Solutions breaks down our pricing package so you can understand what you’re paying for and avoid hidden fees.

Pay by the minute

Many virtual receptionist services charge by the minute. The longer your average call lasts, the higher your bill.

Monthly fees

In addition to the per-minute charges, many services charge a monthly service or subscription fee. Some calling minutes may be included in the plan, so be sure to audit the bill to avoid unnecessary overages.

Tiered pricing

Answering services can be a glorified voice mailbox or a fully staffed receptionist service. Many providers offer several tiers of service with pricing to match.

Avoid additional and hidden fees

Many providers charge multiple fees on top of their base per minute or per-call rates. They often market themselves as low-cost “answering services” and saddle customers with separate costs for basic capabilities such as call transfers. 

Think of an answering service as a motel that charges for every amenity. On the other hand, virtual receptionist services is an all-inclusive hotel.

Additional and hidden fees that many providers charge include, but are not limited to:

1. Setup or activation fees
2. Holiday fees
3. Service fees:

• 24/7 answering
• Call transfers
• Multiple transfer destinations
• Complex call routing
• Bilingual service
• Scheduling and conflict checks
• Lead capture and intake
• Local and toll-free numbers
• Voicemail service
• Porting numbers to/from the provider
• CRM integrations
• Mobile app access
• Caller ID selection for calls and/or texts

BPO companies offer the best virtual receptionist pricing

People often recommend Upwork and Fiverr. But the truth is the quality of these platforms vary widely.

The problem is that, although convenient, the bidding process frequently becomes a race to the bottom. The cheapest option is often presented as the best deal and instead of competing on quality, buyers begin to compete on price. This cheats both the most qualified candidates and the businesses who hired them because both sides have compromised their value.

With Magellan Solutions, we can consolidate and streamline the headaches of hiring and training various candidates so that you can focus on what matters most – whether that’s increasing sales, expanding your reach, or envisioning your future.

Furthermore, we provide you the services needed to effectively manage your business, including client and prospect outreach, customer-relation management, social media management, recruitment and training, sales consulting, and more. 

It is our mission to standardize your workflow to help boost your productivity – and your bottom line – exponentially.

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